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Vista AntiSpyware 2010


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14 replies to this topic

#1 sabri170

sabri170

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Posted 04 March 2010 - 10:54 PM

I was able to remove this malware yesterday (3/3/10) by downloading malware onto my pc, however, I must have visited a bad website again and was reinfected by this spyware and am now unable to remove it. I am unable to use internet explorer and get popups warning me of threats or hacks to my computer any time I try to use a program. Warnings such as "security breach" "hacked" etc continuously pop up. I am also prompted to purchase vistaantispyware protection for $49.99. I have Norton Internet Securityand am not sure how it did not block this?



DDS (Ver_09-12-01.01) - NTFSx86
Run by Sabrina at 22:25:05.41 on Thu 03/04/2010
Internet Explorer: 8.0.6001.18882
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3070.1985 [GMT -5:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Program Files\DigitalPersona\Bin\DpHostW.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Norton Internet Security\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\DigitalPersona\Bin\DpAgent.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\Norton Internet Security\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe
C:\Users\Sabrina\Downloads\iTunesHelper.exe
C:\Program Files\McAfee Security Scan\1.0.150\SSScheduler.exe
C:\Windows\System32\rundll32.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Windows\explorer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\DllHost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\unsecapp.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Users\Sabrina\AppData\Local\av.exe
C:\Program Files\AOL 9.0\waol.exe
C:\Program Files\Common Files\AOL\1205465435\ee\aolsoftware.exe
C:\Program Files\AOL 9.0\shellmon.exe
C:\Program Files\Common Files\AOL\Topspeed\3.0\aoltpsd3.exe
C:\Windows\system32\taskeng.exe
C:\Users\Sabrina\Desktop\Defogger.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Sabrina\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: TheKnot Toolbar: {8441a635-f141-4d5a-a974-481eca9a35c8} - c:\program files\theknot\tbTheK.dll
mURLSearchHooks: TheKnot Toolbar: {8441a635-f141-4d5a-a974-481eca9a35c8} - c:\program files\theknot\tbTheK.dll
mWinlogon: Userinit=c:\windows\system32\Userinit.exe
uWinlogon: Shell=c:\recycler\s-1-5-21-5625415505-6831647468-101624355-0475\msimfo32.exe,explorer.exe,c:\recycler\s-1-5-21-6843198502-8304601051-523154337-4500\msimfo32.exe
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\norton internet security\engine\16.8.0.41\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\norton internet security\engine\16.8.0.41\IPSBHO.DLL
BHO: TheKnot Toolbar: {8441a635-f141-4d5a-a974-481eca9a35c8} - c:\program files\theknot\tbTheK.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.5.4723.1820\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: HP Print Clips: {ffffffff-ff12-44c5-91ec-068e3aa1b2d7} - c:\program files\hp\smart web printing\hpswp_framework.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\norton internet security\engine\16.8.0.41\coIEPlg.dll
TB: TheKnot Toolbar: {8441a635-f141-4d5a-a974-481eca9a35c8} - c:\program files\theknot\tbTheK.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [l6rd4jgqqccs3] c:\windows\system32\l6rd4jgqqccs3.exe
uRun: [EasyLinkAdvisor] "c:\program files\linksys easylink advisor\LinksysAgent.exe" /startup
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [msnfo32] c:\users\sabrina\appdata\local\temp\msnfo32.exe
uRun: [asg984jgkfmgasi8ug98jgkfgfb] c:\users\sabrina\appdata\local\temp\winamp.exe
uRun: [nah_Shell] c:\users\sabrina\nah_qujv.exe
mRun: [<NO NAME>]
mRun: [NvSvc] RUNDLL32.EXE c:\windows\system32\nvsvc.dll,nvsvcStart
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Performance Center] c:\program files\ascentive\performance center\APCMain.exe -m
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [iTunesHelper] "c:\users\sabrina\downloads\iTunesHelper.exe"
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\1.0.150\SSScheduler.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {58ECB495-38F0-49cb-A538-10282ABF65E7} - {A93C41D8-01F8-4F8B-B14C-DE20B117E636} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/DivXBrowserPlugin.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: {66D22913-0BCE-41BC-9EF4-58B72796CE51} = 66.94.25.120 66.94.9.120
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files\norton internet security\norton internet security\engine\16.8.0.41\CoIEPlg.dll
LSA: Notification Packages = scecli DPPWDFLT
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"

============= SERVICES / DRIVERS ===============

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1008000.029\SymEFA.sys [2010-1-28 310320]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\nis\1008000.029\BHDrvx86.sys [2010-1-28 259632]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1008000.029\cchpx86.sys [2010-1-28 482432]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20100224.002\IDSvix86.sys [2010-3-3 343088]
R2 Norton Internet Security;Norton Internet Security;c:\program files\norton internet security\norton internet security\engine\16.8.0.41\ccSvcHst.exe [2010-1-28 117640]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-3-3 102448]
R3 SYMNDISV;Symantec Network Filter Driver;c:\windows\system32\drivers\nis\1008000.029\symndisv.sys [2010-1-28 48688]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-9-16 21504]

=============== Created Last 30 ================

2010-03-05 03:21:56 0 ----a-w- c:\users\sabrina\defogger_reenable
2010-03-05 02:49:42 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-03-05 01:14:39 67584 ----a-w- c:\users\sabrina\nah_qujv.exe
2010-03-04 01:23:53 0 d-----w- c:\users\sabrina\appdata\roaming\Malwarebytes
2010-03-04 01:23:35 0 d-----w- c:\programdata\Malwarebytes
2010-03-01 03:18:15 0 d-----w- c:\programdata\AOL Downloads
2010-02-23 23:25:36 526336 ----a-w- c:\windows\system32\RMActivate_isv.exe
2010-02-23 23:25:36 518144 ----a-w- c:\windows\system32\RMActivate.exe
2010-02-23 23:25:36 471552 ----a-w- c:\windows\system32\secproc_isv.dll
2010-02-23 23:25:36 471552 ----a-w- c:\windows\system32\secproc.dll
2010-02-23 23:25:36 347136 ----a-w- c:\windows\system32\RMActivate_ssp.exe
2010-02-23 23:25:36 346624 ----a-w- c:\windows\system32\RMActivate_ssp_isv.exe
2010-02-23 23:25:36 152576 ----a-w- c:\windows\system32\secproc_ssp_isv.dll
2010-02-23 23:25:35 332288 ----a-w- c:\windows\system32\msdrm.dll
2010-02-23 23:25:35 152064 ----a-w- c:\windows\system32\secproc_ssp.dll
2010-02-23 23:16:40 4240384 ----a-w- c:\windows\system32\GameUXLegacyGDFs.dll
2010-02-23 23:16:40 28672 ----a-w- c:\windows\system32\Apphlpdm.dll
2010-02-23 23:16:40 1696256 ----a-w- c:\windows\system32\gameux.dll
2010-02-23 23:03:37 2048 ----a-w- c:\windows\system32\tzres.dll
2010-02-16 03:57:05 0 d-----w- c:\program files\iPod
2010-02-10 05:32:19 302080 ----a-w- c:\windows\system32\drivers\srv.sys
2010-02-10 05:32:18 98816 ----a-w- c:\windows\system32\drivers\srvnet.sys
2010-02-10 05:32:09 3600456 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-02-10 05:32:09 3548216 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-02-10 05:26:27 904776 ----a-w- c:\windows\system32\drivers\tcpip.sys
2010-02-10 05:26:27 30720 ----a-w- c:\windows\system32\drivers\tcpipreg.sys
2010-02-10 05:24:59 91136 ----a-w- c:\windows\system32\avifil32.dll
2010-02-10 05:24:59 82944 ----a-w- c:\windows\system32\mciavi32.dll
2010-02-10 05:24:59 50176 ----a-w- c:\windows\system32\iyuv_32.dll
2010-02-10 05:24:59 31744 ----a-w- c:\windows\system32\msvidc32.dll
2010-02-10 05:24:59 22528 ----a-w- c:\windows\system32\msyuv.dll
2010-02-10 05:24:59 13312 ----a-w- c:\windows\system32\msrle32.dll
2010-02-10 05:24:59 1314816 ----a-w- c:\windows\system32\quartz.dll
2010-02-10 05:24:59 123904 ----a-w- c:\windows\system32\msvfw32.dll
2010-02-10 05:24:59 12288 ----a-w- c:\windows\system32\tsbyuv.dll
2010-02-10 05:24:08 212992 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
2010-02-10 05:24:08 105984 ----a-w- c:\windows\system32\drivers\mrxsmb.sys

==================== Find3M ====================

2010-02-24 14:16:06 181632 ------w- c:\windows\system32\MpSigStub.exe
2010-01-27 02:21:39 51200 ----a-w- c:\windows\inf\infpub.dat
2010-01-27 02:21:39 143360 ----a-w- c:\windows\inf\infstrng.dat
2010-01-27 02:21:34 86016 ----a-w- c:\windows\inf\infstor.dat
2010-01-12 03:05:02 27525 ----a-w- c:\users\sabrina\appdata\roaming\nvModes.dat
2010-01-02 06:38:20 916480 ----a-w- c:\windows\system32\wininet.dll
2010-01-02 06:32:33 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-01-02 06:32:33 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-01-02 04:57:00 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2009-11-06 04:03:47 665600 ----a-w- c:\windows\inf\drvindex.dat
2008-09-18 01:36:26 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-10-20 01:45:12 245760 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\ietldcache\index.dat

============= FINISH: 22:26:19.09 ===============

Attached Files



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#2 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
  • 13,505 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Greenup, Ill USA
  • Local time:01:14 PM

Posted 04 March 2010 - 11:03 PM

Hello sabri170,
  • Welcome to Bleeping Computer.
  • My name is fireman4it and I will be helping you with your Malware problem.

    Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
  • Finally, please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.

1.
Download and Run RKill
    Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

2.
Please download Malwarebytes Anti-Malware (v1.43) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

3.
Please run Rkill again.

4.
Install Recovery Console and Run ComboFix

This tool is not a toy. If used the wrong way you could trash your computer. Please use only under direction of a Helper. If you decide to do so anyway, please do not blame me or ComboFix.

Download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Close any open windows, including this one.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • If you did not have it installed, you will see the prompt below. Choose YES.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.
  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

  • Click on Yes, to continue scanning for malware.
  • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running.
ComboFix will restart your computer if malware is found; allow it to do so.


Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.

Things to include in your next reply:
MBAM log
Combofix.txt
How is your machine running now?

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#3 sabri170

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Posted 04 March 2010 - 11:54 PM

MBAM LOG REPORT:

Malwarebytes' Anti-Malware 1.44
Database version: 3825
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18882

3/4/2010 11:45:18 PM
mbam-log-2010-03-04 (23-45-18).txt

Scan type: Quick Scan
Objects scanned: 108526
Time elapsed: 4 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 4
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 15

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\msnfo32 (Trojan.Inject) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\nah_shell (Trojan.Dropper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\winid (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\asg984jgkfmgasi8ug98jgkfgfb (Trojan.Downloader) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CLASSES_ROOT\.exe\(default) (Hijacked.exeFile) -> Bad: (secfile) Good: (exefile) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell (Hijack.Shell) -> Bad: (C:\RECYCLER\S-1-5-21-5625415505-6831647468-101624355-0475\msimfo32.exe,explorer.exe,C:\RECYCLER\S-1-5-21-6843198502-8304601051-523154337-4500\msimfo32.exe) Good: (Explorer.exe) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Sabrina\AppData\Local\Temp\msnfo32.exe (Trojan.Inject) -> Quarantined and deleted successfully.
C:\Users\Sabrina\nah_qujv.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\Sabrina\AppData\Local\Temp\iexplore.exe (Malware.Packer.Gen) -> Quarantined and deleted successfully.
C:\Users\Sabrina\AppData\Local\Temp\webprwaq.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Users\Sabrina\AppData\Local\Temp\whsgsq.exe (Malware.Packer.Gen) -> Quarantined and deleted successfully.
C:\Users\Sabrina\AppData\Local\Temp\lwue.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\Sabrina\AppData\Local\av.exe (Rogue.MultipleAV) -> Quarantined and deleted successfully.
C:\Users\Sabrina\Local Settings\Application Data\av.exe (ROGUE.Win7Antispyware2010) -> Quarantined and deleted successfully.
C:\Users\Sabrina\AppData\Local\Temp\services.exe (Password.Stealer) -> Quarantined and deleted successfully.
C:\Users\Sabrina\AppData\Local\Temp\jisfije9fjoiee.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\ProgramData\Macromedia\SwUpdate\swupdate.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\ProgramData\Macromedia\SwUpdate\Local.dtd (Malware.Trace) -> Quarantined and deleted successfully.
C:\ProgramData\Macromedia\SwUpdate\Ui.dtd (Malware.Trace) -> Quarantined and deleted successfully.
C:\ProgramData\Macromedia\SwUpdate\UTemp.dtd (Malware.Trace) -> Quarantined and deleted successfully.
C:\Users\Sabrina\AppData\Local\Temp\hsf78w3uhduf8w.tmp (Trojan.Agent) -> Quarantined and deleted successfully.


#4 sabri170

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Posted 05 March 2010 - 12:21 AM

MBAM LOG REPORT:

Malwarebytes' Anti-Malware 1.44
Database version: 3825
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18882

3/4/2010 11:45:18 PM
mbam-log-2010-03-04 (23-45-18).txt

Scan type: Quick Scan
Objects scanned: 108526
Time elapsed: 4 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 4
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 15

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\msnfo32 (Trojan.Inject) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\nah_shell (Trojan.Dropper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\winid (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\asg984jgkfmgasi8ug98jgkfgfb (Trojan.Downloader) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CLASSES_ROOT\.exe\(default) (Hijacked.exeFile) -> Bad: (secfile) Good: (exefile) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell (Hijack.Shell) -> Bad: (C:\RECYCLER\S-1-5-21-5625415505-6831647468-101624355-0475\msimfo32.exe,explorer.exe,C:\RECYCLER\S-1-5-21-6843198502-8304601051-523154337-4500\msimfo32.exe) Good: (Explorer.exe) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Sabrina\AppData\Local\Temp\msnfo32.exe (Trojan.Inject) -> Quarantined and deleted successfully.
C:\Users\Sabrina\nah_qujv.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\Sabrina\AppData\Local\Temp\iexplore.exe (Malware.Packer.Gen) -> Quarantined and deleted successfully.
C:\Users\Sabrina\AppData\Local\Temp\webprwaq.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Users\Sabrina\AppData\Local\Temp\whsgsq.exe (Malware.Packer.Gen) -> Quarantined and deleted successfully.
C:\Users\Sabrina\AppData\Local\Temp\lwue.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\Sabrina\AppData\Local\av.exe (Rogue.MultipleAV) -> Quarantined and deleted successfully.
C:\Users\Sabrina\Local Settings\Application Data\av.exe (ROGUE.Win7Antispyware2010) -> Quarantined and deleted successfully.
C:\Users\Sabrina\AppData\Local\Temp\services.exe (Password.Stealer) -> Quarantined and deleted successfully.
C:\Users\Sabrina\AppData\Local\Temp\jisfije9fjoiee.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\ProgramData\Macromedia\SwUpdate\swupdate.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\ProgramData\Macromedia\SwUpdate\Local.dtd (Malware.Trace) -> Quarantined and deleted successfully.
C:\ProgramData\Macromedia\SwUpdate\Ui.dtd (Malware.Trace) -> Quarantined and deleted successfully.
C:\ProgramData\Macromedia\SwUpdate\UTemp.dtd (Malware.Trace) -> Quarantined and deleted successfully.
C:\Users\Sabrina\AppData\Local\Temp\hsf78w3uhduf8w.tmp (Trojan.Agent) -> Quarantined and deleted successfully.


My computer seems to be running normally now. Should I turn on all of my "protective programs" (ie: windowns defender, norton antivirus, etc) that I was prompted to turn off during this clean up process?

Attached Files



#5 sabri170

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Posted 05 March 2010 - 12:31 AM

Also, should I delete all of the files that I was asked to download during the "clean up" process now that my computer is running normally and it seems as though the Vista AntiSpyware 2010 has been removed?

#6 fireman4it

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Posted 05 March 2010 - 07:52 PM

Hello sabri170,

QUOTE
Also, should I delete all of the files that I was asked to download during the "clean up" process now that my computer is running normally and it seems as though the Vista AntiSpyware 2010 has been removed?

Just because your machine is running better does not mean you are all clean. Please be patient as we complete the steps to make sure you area all clean.

1.
Please update Malwarebytes' Anti-Malware and do a Full Scan
We like to see all 0's

2.
We need to run a CFScript.

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the codebox below into it:

CODE
Reglock::
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000]


Save this as CFScript.txt, in the same location as ComboFix.exe




Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

3.
I'd like us to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push
Note for Vista Users: Eset is compatible but Internet Explorer must be run as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)

You can refer to this short video by: neomage
**Note**
To optimize scanning time and produce a more sensible report for review:
  • Close any open programs
  • Turn off the real time scanner of any existing antivirus program while performing the online scan.

Please include the following in your next reply:
Mbam log
Combofix.txt
Eset log
How is your machine running now?



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The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#7 sabri170

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Posted 06 March 2010 - 12:34 PM

MBAM LOG:

Malwarebytes' Anti-Malware 1.44
Database version: 3827
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18882

3/6/2010 12:17:37 AM
mbam-log-2010-03-06 (00-17-37).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 313084
Time elapsed: 2 hour(s), 14 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\BASH\Clone\BHC38CA.tmp (Malware.Packer.Gen) -> Quarantined and deleted successfully.
C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\BASH\Clone\BHC4F48.tmp (Malware.Packer.Gen) -> Quarantined and deleted successfully.
C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\BASH\Clone\BHC51AB.tmp (Malware.Packer.Gen) -> Quarantined and deleted successfully.


ESET SCANNER LOG:

No threats were found therefore no log was created.

My machine is running a little slow but none of the previous issues I was having with Vista AntiSpyware 2010 seem to be present.

Attached Files



#8 fireman4it

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Posted 06 March 2010 - 08:09 PM

Hello sabri170,

Things are looking real good now. We can do some updating and final cleanup.

1.
New Adobe Reader Installation:
  • Go here and click on the Download button to download the latest version of Adobe Reader.
  • Save this file to your desktop and run it to install the latest version of Adobe Reader.

2.
Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "JDK 6 Update 18 (JDK or JRE)".
  • Click the "Download JRE" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u18-windows-i586.exe to install the newest version.
  • If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.

3.
We need to run a CFScript.

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the codebox below into it:

CODE
Killall::

Folder::
c:\program files\TheKnot

Registry::
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]
"{8441a635-f141-4d5a-a974-481eca9a35c8}"=-
[-HKEY_CLASSES_ROOT\clsid\{8441a635-f141-4d5a-a974-481eca9a35c8}]
[-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{8441a635-f141-4d5a-a974-481eca9a35c8}]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{8441a635-f141-4d5a-a974-481eca9a35c8}"=-
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\Webbrowser]
"{8441A635-F141-4D5A-A974-481ECA9A35C8}"=-
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=-
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=-
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=-


Save this as CFScript.txt, in the same location as ComboFix.exe




Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

4.
Please run a BitDefender Online Scan
  • Click I Agree to agree to the EULA.
  • Allow the ActiveX control to install when prompted.
  • Click Click here to scan to begin the scan.
  • Please refrain from using the computer until the scan is finished. This might take a while to run, but it is important that nothing else is running while you scan.
  • When the scan is finished, click on Click here to export the scan results.
  • Save the report to your desktop so you can post it in your next reply.

Things to include in your next reply:
Combofix.txt
BitDefender log
A new DDS log
No Need for Attach.txt
How is your machine running now?

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#9 fireman4it

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Posted 08 March 2010 - 06:15 PM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 days the topic will need to be closed.

Thanks for understanding smile.gif

With Regards,
fireman4it

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#10 sabri170

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Posted 08 March 2010 - 06:29 PM

Hi, sorry for the delay. I just finished completing your final instructions.

Attached is the info you requested. For the BitDefender log, there was no actual log, I was never given an option to " Click here to export the scan results".

I copied and pasted the results and attached it to this message.

My machine is running well and there do not seem to be any signs of the Vista AntiSpyware 2010 that were present before.

Attached Files



#11 fireman4it

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Posted 08 March 2010 - 07:15 PM

Hello, sabri170.
Congratulations! You now appear clean! specool.gif

Uninstall Combofix
  • Make sure that Combofix.exe that you downloaded is on your Desktop but Do not run it!
    o *If it is not on your Desktop, the below will not work.
  • Click on then Run....
  • Now copy & paste the green bolded text in the run-box and click OK.

    ComboFix /Uninstall



    <Notice the space between the "x" and "/".> <--- It needs to be there
    Windows Vista users: Press the Windows Key + R to bring the Run... Command and then from there you can add in the Combofix /Uninstall


  • Please advise if this step is missed for any reason as it performs some important actions:
    "This will uninstall Combofix, delete its related folders and files, reset your clock settings, hide file extensions, hide the system/hidden files and resets System Restore again.
    It also makes a clean Restore Point and flashes all the old restore points in order to prevent possible reinfection from an old one through system restore".


Are things running okay? Do you have any more questions?

System Still Slow?
You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.
If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware.

We Need to Clean Up Our Mess
  • Download OTC by OldTimer and save it to your desktop.
  • Double click icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.

Recommendations
Below are some recommendations to lower your chances of (re)infection.
  1. Install and maintain an outbound firewall
  2. Install Spyware Blaster and update it regularly
    If you wish, the commercial version provides automatic updating.
  3. Install the MVPs hosts file, and update it regularly
    You can use the HostMan host file manager to do this automaticly if you wish.
    For more information on the hosts file, and what it can do for you, you can view the Tutorial on the Hosts file
  4. Install an Anti-Spyware program, and update it regularly
    Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
    SUPERAntiSpyware is another good scanner with high detection and removal rates.
    Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
  5. Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.

    If you are using Windows XP or earlier
    Visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!

    If you are using Windows Vista
    1. Click the "Start Menu" (or Windows Orb)
    2. Click "All Programs"
    3. Click "Windows Update"
    4. On the left, choose "Change Settings"
    5. Ensure that the checkbox "Use Microsoft Update" at the bottom of the window is checked.
    6. Press OK and accept the UAC prompt.
      Note: You shouldn't need to check this checkbox every single time you update, only the first time.
    7. Click "Check for Updates" in the upper left corner.
    8. Follow the instructions to install the latest updates.
    9. Reboot and repeat the "Check for Updates" until there are no more critical updates to install
  6. Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on your machine.
  7. Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing sad.gif.

" Extinguishing Malware from the world"

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ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#12 sabri170

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Posted 09 March 2010 - 09:55 AM

Excellent, thank you so much for your help!
I only have 1 concern. Is it normal that an icon that appears to be a small shield with the windows vista colors appear on my malware bytes program on my desktop? I recall that this small shield icon was present when I was having the windows vista antispyware 2010 issues.

#13 fireman4it

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Posted 09 March 2010 - 10:40 AM


Hello,

Yes that is normal

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#14 sabri170

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Posted 09 March 2010 - 11:32 AM

K, thanks again for your help!

#15 fireman4it

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Posted 09 March 2010 - 11:35 AM

This thread will now be closed since the issue seems to be resolved.

If you need this topic reopened, please send me a PM and I will reopen it for you.

If you should have a new issue, please start a new topic.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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