I am not a tekkie. I don't know what service pack I'm running. I have Windows XP Media I think. A friend who is a tekkie advised me to stop doing Windows updates several months ago when some software I used to use wouldn't work after a Windows update. He said he never updates his Windows. I hope that this didn't cause all my problems.
I also run Mcafee Security and it didn't spot this malware.
Ran the scan and did the reboot as asked. However, upon reboot nothing happens. I then go to launch IE and then the malware pop ups start again. I try getting the malware software to run and it won't run after reboot. The only way I can get it to run again so I can get to the logs is to reinstall the software. I've done this 4 times already.
I would post a copy of the log here but I can't get online with the malware in the computer. So how do I save a copy of it to post here? I'm using a thumb drive to transfer the software I've downloaded from my Mac to my Windows laptop. So I guess the first thing is to see if any of you can give me instructions on how to get the log once it's generated saved to my thumbdrive so I can then open it, copy and paste to this thread. Can any of you help?