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Rundll32.exe error


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3 replies to this topic

#1 JustDucky22

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Posted 04 March 2010 - 06:13 PM

Ok, so last night my husband says he can't get into his itunes. When you click on the icon it was saying it couldn't find the file path and that you might not have permission to open it but if you go into the actual file folder you can open it. I checked to make sure that he was set up as an administrator and he is. So I logged off and went onto my account to see if I could get on itunes...i can no problem. So I stayed in my account and ran the malwarebytes scan. Picked up a couple of trojans and got rid of them. Restarted, logged back into his account and this is when the rundll32.exe errros started. Now he cannot get into anything. Everytime you click on a program you either get "application not found" or the "open with" window pops up. I can't run malwarebytes on his accont. Any ideas? I just find it strange that this is only effecting his account.

I should note that I could not get the GMER to run properly. Tried it twice and it froze up both times.

Thank you


DDS (Ver_09-12-01.01) - NTFSx86
Run by Jeannie at 17:24:40.04 on Thu 03/04/2010
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1013.478 [GMT -5:00]

AV: AVG Internet Security *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\ICO.EXE
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\Pmxmiced.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\Sony Corporation\Picture Package\Picture Package Menu\SonyTray.exe
C:\Program Files\Sony Corporation\Picture Package\Picture Package Applications\Residence.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Documents and Settings\Jeannie\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uStart Page = hxxp://www.yahoo.com/
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
uURLSearchHooks: H - No File
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AskBar BHO: {201f27d4-3704-41d6-89c1-aa35e39143ed} - c:\program files\askbardis\bar\bin\askBar.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: Ask Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - c:\program files\askbardis\bar\bin\askBar.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [PMX Daemon] ICO.EXE
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [RoxioDragToDisc] "c:\program files\roxio\drag-to-disc\DrgToDsc.exe"
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [dscactivate] c:\dell\dsca.exe 3
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\pictur~2.lnk - c:\program files\sony corporation\picture package\picture package menu\SonyTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\pictur~1.lnk - c:\program files\sony corporation\picture package\picture package applications\Residence.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Trusted Zone: intuit.com\ttlc
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxdev.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\window~4\MpShHook.dll

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-7-14 335240]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2007-12-14 27784]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2008-7-14 108552]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2008-10-23 908056]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2008-7-14 297752]
R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
R3 pmxmouse;PMXMOUSE;c:\windows\system32\drivers\pmxmouse.sys [2007-11-19 18432]
R3 pmxusblf;PMXUSBLF;c:\windows\system32\drivers\pmxusblf.sys [2007-11-19 14336]
S2 ASKUpgrade;ASKUpgrade;c:\program files\askbardis\bar\bin\ASKUpgrade.exe [2009-8-5 234888]

=============== Created Last 30 ================

2010-03-04 22:22:17 0 ----a-w- c:\documents and settings\jeannie\defogger_reenable
2010-03-04 22:03:52 0 d-----w- c:\program files\CleanUp!

==================== Find3M ====================

2010-02-24 14:16:06 181632 ------w- c:\windows\system32\MpSigStub.exe
2010-01-07 21:07:14 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-01-07 21:07:04 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-12-31 16:50:03 353792 ------w- c:\windows\system32\dllcache\srv.sys
2009-12-31 15:33:06 70656 ----a-w- c:\windows\system32\dllcache\ie4uinit.exe
2009-12-31 15:33:06 13824 ------w- c:\windows\system32\dllcache\ieudinit.exe
2009-12-18 13:05:43 634648 ----a-w- c:\windows\system32\dllcache\iexplore.exe
2009-12-18 13:04:09 161792 ----a-w- c:\windows\system32\dllcache\ieakui.dll
2009-12-16 18:43:27 343040 ----a-w- c:\windows\system32\mspaint.exe
2009-12-16 18:43:27 343040 ------w- c:\windows\system32\dllcache\mspaint.exe
2009-12-14 07:08:23 33280 ----a-w- c:\windows\system32\csrsrv.dll
2009-12-14 07:08:23 33280 ------w- c:\windows\system32\dllcache\csrsrv.dll
2009-12-08 19:27:51 2189184 ------w- c:\windows\system32\dllcache\ntoskrnl.exe
2009-12-08 19:26:15 2145280 ----a-w- c:\windows\system32\ntoskrnl.exe
2009-12-08 19:26:15 2145280 ------w- c:\windows\system32\dllcache\ntkrnlmp.exe
2009-12-08 18:43:51 2023936 ----a-w- c:\windows\system32\ntkrnlpa.exe
2009-12-08 18:43:51 2023936 ------w- c:\windows\system32\dllcache\ntkrpamp.exe
2009-12-08 18:43:50 2066048 ------w- c:\windows\system32\dllcache\ntkrnlpa.exe
2009-12-08 09:23:28 474112 ------w- c:\windows\system32\dllcache\shlwapi.dll
2008-03-28 12:03:52 56 --sh--r- c:\windows\system32\BEFC0CACAD.sys
2008-03-28 12:04:05 3350 --sha-w- c:\windows\system32\KGyGaAvL.sys
2008-08-24 20:38:22 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008082420080825\index.dat

============= FINISH: 17:25:12.32 ===============


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#2 JustDucky22

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Posted 05 March 2010 - 07:04 AM

Update: I finally got malwarebytes to run on my husbands account. It found 11 registry keys that were infected. Everything seems to be working ok now. Let me know if you see something else.

Thank you.

#3 Blind Faith

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Posted 07 March 2010 - 03:40 PM

Hello and welcome to Bleeping Computer! welcome.gif

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log





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#4 thcbytes

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Posted 12 March 2010 - 08:06 AM

Due to the lack of feedback this Topic is closed.

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