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C:\Windows\InternetExplorer\wmpscfgs.exe problems


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#1 fredp333

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Posted 04 March 2010 - 01:36 PM

Hello,

I got a rogue antivirus on my desktop computer yesterday, which is fun because i've been having virus issues on my laptop also. I got the rogue program removed using a bleepingcomputer guide, but now AVG shows me constant (about once every 2-3 minutes) "Threat detected" warnings, that the file name C:\Program Files\Internet Explorer\wmpscfgs.exe is infected with "Trojan horseSHeur3.BXZ" If I don't click "move to vault" or "heal" within a few minutes, the window will change to a detailed view of multiple threats with that file name listed as being infected. If I do remove/heal the infection, the same thing just happens again within a few minutes.

When I try to move/heal when there are multiple instances of the file listed, it will remove the most recent one but say "the specified file is not found" when trying to delete the original one.

Other than this problem, the computer is running great. Any suggestions would be greatly appreciated. You guys have helped me constantly and a thoughtful tech is helping with my laptop as we speak, this seems like a less serious problem since I can manage the problem using AVG, but it is very annoying and makes me think if I make one wrong move I'll get another rogue program.

Thanks,

Fred
running a Dell Dimension E510
Windows XP Service Pack 3

Edited by fredp333, 04 March 2010 - 01:37 PM.


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#2 boopme

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Posted 04 March 2010 - 02:44 PM

This is possibly a False positive. We should double check it before we take action.

Lets' upload this file for a second opinion on what it actually is..

Please make sure that you can view all hidden files. Instructions on how to do this can be found here:
How to see hidden files in Windows

Please click this link-->Jotti

When the jotti page has finished loading, click the Browse button and navigate to the following file and click Submit.
<filepath>suspect.file

Please post back the results of the scan in your next post.

If Jotti is busy, try the same at Virustotal: http://www.virustotal.com/


NOTE:
For submission to a specific anti-virus vendor see Submitting Virus Samples: How to Submit a Virus.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 fredp333

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Posted 04 March 2010 - 02:52 PM

Hello, thanks for the fast reply

When I first tried to use Jotti to browse for the file, it was not in the folder where it said it was located in the Threat detected window. Once the Threat was detected again, however, the file was in the browse window, so I clicked it and tried to "submit" the file.

It said "File is Empty! (O bytes) right above the upload bar, and each time i tried to re-click the file the same thing happened. Any thoughts?

Thanks,

Fred

#4 boopme

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Posted 04 March 2010 - 02:55 PM

OK, this is a wise guy :thumbsup:

Let's run another tool.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 fredp333

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Posted 04 March 2010 - 03:22 PM

Done, here you go, thanks again. BTW since this I have not received any other Threat detected messages.

Fred





Malwarebytes' Anti-Malware 1.44
Database version: 3825
Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.11

3/4/2010 12:16:50 PM
mbam-log-2010-03-04 (12-16-50).txt

Scan type: Quick Scan
Objects scanned: 145300
Time elapsed: 17 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 9

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\app_dll.dll (Trojan.Dropper) -> Delete on reboot.

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\ROUA3O12PW (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\TOY5KNQ8OC (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableRegistryTools (Hijack.Regedit) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\app_dll.dll (Trojan.Dropper) -> Delete on reboot.
C:\Program Files\Internet Explorer\js.mui (Malware.Packer.Gen) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\app_dll.dll.31566640.old (Trojan.Dropper) -> Delete on reboot.
C:\WINDOWS\system32\memchk.sys (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\sshnas21.dll (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Fred\Local Settings\Temp\webprwaq.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Fred\Local Settings\Temp\wjnb.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Documents and Settings\Fred\Local Settings\Temp\Dwf.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Program Files\Internet Explorer\wmpscfgs.exe (Trojan.Agent) -> Quarantined and deleted successfully.

Edited by fredp333, 04 March 2010 - 04:57 PM.


#6 boopme

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Posted 04 March 2010 - 09:13 PM

Hi, OK good scan... let's do 2 more things. A file cleaner and an Online scan so we can be sure.
TFC by OT
Please download TFC by Old Timer and save it to your desktop.
alternate download link
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 fredp333

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Posted 05 March 2010 - 04:16 PM

Hello, here is the log from that scan. Thank you,

Fred

C:\WINDOWS\system32\esnilubu.ini Win32/Adware.Virtumonde.NEO application cleaned by deleting - quarantined

#8 boopme

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Posted 05 March 2010 - 04:35 PM

Now are you still seing the "specified file cannot be found?".. How is it running?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 fredp333

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Posted 05 March 2010 - 04:48 PM

No, not seeing any notices from AVG, and when I look for the file using Jotti it was not in the folder anymore. It isn't in there when I browse to it.
It's running great--after I did the eset scan i opened iTunes and it took a long time for windows to "configure" it, which has never happened before, but I'm guessing its because I had just deleted all my temp items.

Let me know if there's anything else I should do, thanks so much for your help

Fred

#10 boopme

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Posted 05 March 2010 - 05:01 PM

OK, good job Fred. Yes the temps will get repopoulated as you go.

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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