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Can't update antivirus, can't access any antivirus website, can't enter safe mode.


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3 replies to this topic

#1 mie2ble

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Posted 04 March 2010 - 12:41 PM

Hi.

I can't update my antivirus : BitDefender Free Edition v10.

I also can't enter windows xp in safe mode. An error msg will come out (like computer crash, in blue screen).

I also can't enter or scan online from any antivirus website.

Could this be virus?

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#2 boopme

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Posted 04 March 2010 - 01:31 PM

Hello it most likely is..I am moving this topic to the Am I Infected forum. Can you do these?

You will need to Download and Run DDS which will create a Pseudo HJT Report as part of its log..
If for some reason you cannot perform a step, move on to the next.
Please follow this guide. go and do steps 6 thru 8 ,, Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help . Then go here Virus, Trojan, Spyware, and Malware Removal Logs ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
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#3 mie2ble

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Posted 04 March 2010 - 06:05 PM

Thanks for reply. I just done preparation guide as per instructed.

#4 Orange Blossom

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Posted 04 March 2010 - 08:46 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/300347/antivirus-cant-update-cant-access-any-antiviruspc-help-siteforum-cant-run-gmer/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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