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Rundll32.exe error


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6 replies to this topic

#1 JustDucky22

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Posted 04 March 2010 - 07:26 AM

Ok, so last night my husband says he can't get into his itunes. When you click on the icon it was saying it couldn't find the file path and that you might not have permission to open it but if you go into the actual file folder you can open it. I checked to make sure that he was set up as an administrator and he is. So I logged off and went onto my account to see if I could get on itunes...i can no problem. So I stayed in my account and ran the malwarebytes scan. Picked up a couple of trojans and got rid of them. Restarted, logged back into his account and this is when the rundll32.exe errros started. Now he cannot get into anything. Everytime you click on a program you either get "application not found" or the "open with" window pops up. I can't run malwarebytes on his accont. Any ideas? I just find it strange that this is only effecting his account.

Thank you,

J.P.

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#2 garmanma

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Posted 04 March 2010 - 11:07 AM

I would submit a DDS log before you cannot use your account either

http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
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#3 JustDucky22

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Posted 04 March 2010 - 11:33 AM

Ok, should I just do the DDS log or the whole thing? (GMER Log?)

#4 garmanma

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Posted 04 March 2010 - 11:53 AM

Run every tool they suggest if you can
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#5 JustDucky22

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Posted 04 March 2010 - 03:00 PM

Sorry, another quick question, can I run these things on my account? I don't think I will be able to open them on his. I will post the logs when I get home form work in about an hour.

Thanks!

#6 garmanma

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Posted 04 March 2010 - 07:56 PM

Run them from your account
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#7 Orange Blossom

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Posted 04 March 2010 - 08:45 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/300348/rundll32exe-error/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
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