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external hard drive - My Passport "essential"

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#1 cgg1560


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Posted 03 March 2010 - 07:18 PM

I just purchased an external hard drive a My Passport Essential. When trying to use it, it shutsdown my computer? What is going on?

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#2 rigacci



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Posted 06 March 2010 - 07:52 AM

What exactly do you mean by "Shut Down"? :thumbsup:

Without it attached, does it boot normally?

If it boots up (without it) and then you plug it in, what happens then?

The more clear that you can make your request, the better we will know how to deal with it.

I hope this helps.


#3 Dave P

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Posted 16 March 2010 - 12:33 PM

If you mean you can't start the computer up with it plugged in then I had a similar issue not long ago, which was easily remedied starting the computer up without it plugged in.

If you mean the computer crashed when you plug the external in you have some more serious issues, my first port of call would be to check the hard drive on a different computer, if it shut that one down too or didnt work for whatever reason, then you need to contact the manufacturer/reseller.

If it is just your computer that shuts down (crashes?) when trying to use it then you will probably need to post some fairly detailed info and hope somebody can help you fix the issue.

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