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I've got something...

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5 replies to this topic

#1 katieb


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Posted 03 March 2010 - 06:39 PM

Hundreds of spam emails are being sent FROM my hotmail account, and randomly and I will get pop-up (that looks like a real error message) saying that my computer has been infected and needs to be scanned. I know you want the exact message, but I've never caught it on a screenshot because I've always freaked out and closed it. After I close it, a new screen or new tab will pop that looks exactly like the "my computer" screen and it shows that it is scanning my hardrive. Again, I've always exited out immediately and shut my computer down. I'll try to get a screenshot next time it happens. I'm running 7 Professional on a Toshiba Satellite. I do a full scan at least once everyday with Symantec Endpoint and I have also run a scan using IObit Security, nothing has been found. I have changed all passwords and no longer even log in to my online banking even though I have changed the passwords. Any ideas or help would be GREAT.

Edited by katieb, 03 March 2010 - 11:03 PM.

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#2 katieb

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Posted 06 March 2010 - 04:03 PM

I'll give an update, maybe that will aid someone in helping me. I noticed an unfamiliar process running in my task manager: csrss.exe I looked it up and found that it is a critical component of my system, but can also be disguised as a virus. Its using 4,980 K of my memory but 00 CPU. Also, it does not say my name under the Username column, whereas everything (except 2) says my name, and it does not have a description. How do I find out if its the real thing or not?

#3 katieb

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Posted 12 March 2010 - 12:10 PM

Anything? Anyone? My computer is getting slower and slower, virus scans only find tracking cookies. I would REALLY hate to have to take my computer into Best Buy and pay to have someone look at it..... :thumbsup:

#4 Adam R.

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Posted 12 March 2010 - 12:19 PM

Download, update and run malwarebytes.

#5 katieb

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Posted 21 March 2010 - 10:41 AM

Ok, ran malwarebytes, didn't find anything

#6 boopme


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Posted 21 March 2010 - 09:22 PM

Hello and welcome. It appears someone has hacked your Email or router.
Let's see if we can get a bit of info.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Now run part 1 of Smitfraudfix

Please download SmitfraudFix

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.

Please ask any needed questions,post logs and Let us know how the PC is running now.
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