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XP Pro crashing event id 1001


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#1 Arcnine

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Posted 03 March 2010 - 11:24 AM

I am running XP Pro sp3 and am having an issue with it crashing with a blue screen error at approximately the same time every day, for about the last two months.

The event viewer records it every time as:

'source: save dump; category: none; event ID: 1001; description: the computer has rebooted from a bugcheck. The bugcheck was: 0x1000008e (0xc0000005, 0xb7dbbbf2, 0xab1398e8, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini030310-01.dmp'

When the anti-virus scan (AVG9.0) I have scheduled for 8am every day scans there is no problem, but when the scan scheduled for 10pm runs, it crashes every time. When i disable the scan at 10pm, it doesn't crash. It will also crash when i attempt to run an anti rootkit scan with AVG.

I've scanned my entire PC with Spybot S&D, and it continually finds over 700 temp files that it cannot delete and that i cant find anywhere i check, and all it finds is browser cookies; I've scanned it with Malwarebytes and it finds nothing; every time i try running SDFix, it shuts down and instead creates a dummy file and runs that instead.

I've tried updating all my drivers and every program i have on my PC,but that hasn't fixed anything.

I haven't tried a fresh reinstall of windows yet, as i can't find my XP boot disk and don't know how to make another without already having one.

If anyone needs more information i will be more than happy to post it for them.

Thanks in advance :thumbsup:

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#2 keyboardNinja

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Posted 03 March 2010 - 11:41 AM

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Note: I am not the best at diagnosing memory dumps and BSOD's (occasionally I can), but I do know that using BlueScreenView will make it easier. It will give us an idea of what we're looking at....program incompatibility, drivers issues, malware, etc....or at least point us in the right direction.

Also, could you please post your system specs? Brand/model, processor, RAM, etc...

Use Speecy if you don't know any of your system's specs (don't worry about it being a beta. It won't crash your computer...it's just not an official public release...they're still working out the bugs and putting the shine on, so to speak. I use it all the time with no problems).
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#3 Arcnine

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Posted 03 March 2010 - 12:10 PM

Here's the BSOD info:

==================================================
Dump File : Mini030310-01.dmp
Crash Time : 3/3/2010 08:15:45
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xb7dbbbf2
Parameter 3 : 0xab1398e8
Parameter 4 : 0x00000000
Caused By Driver : sfdrv01.sys
Caused By Address : sfdrv01.sys+bbf2
File Description : StarForce Protection Environment Driver
Product Name : StarForce Protection System
Company : Protection Technology
File Version : 1.37
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini030310-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 2600
==================================================



Specs are:

Gigabyte GA-MA77O-UD3 motherboard
AMD Phenom x4 9750 2.4GHz
3.25GB DDR2 RAM
NVIDIA GeForce 9800 GTX+ 512MB GDDR3
Realtek High Def Audio integrated soundcard
One 250GB SATA hard drive and one 1TB SATA drive
Windows XP Pro 32-bit
Mozilla Firefox
AVG 9.0 antivirus
Spybot S&D
MalwareBytes

Thanks again

#4 keyboardNinja

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Posted 03 March 2010 - 12:35 PM

Hmm....after looking up "StarForce Protection Environment Driver", it looks like you should uninstall that driver from your system using the Device Manager.

http://www.whoismadhur.com/2006/04/06/starforce-removal/

Also, I'm assuming you only run 1 active protection anti-malware (be it S&D or AVG)? Running more than one active protection anti-malware software will result in problems. Using multiple on-demand scanners is recommended, but only one active protection should be used.

You're welcome. :thumbsup:

Let me know if you get any more crashes after uninstalling the driver.

Edited by keyboardNinja, 03 March 2010 - 12:36 PM.

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#5 hamluis

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Posted 03 March 2010 - 02:38 PM

As I interpret it...

Starforce Protection is anti-piracy software which probably comes on some game you use.

See Google, Starforce Protection

Louis

FWIW: There is no problem running multiple programs that are designed to defeat malware, as long as you are not running two AV programs. You can run an AV program and Malwarebytes and SUPERAntispyware and Spybot S&D...and others, if you so desire...as long as you are not running two AV programs. None of the programs listed above are AV programs, they are malware-defense programs.

Edited by hamluis, 03 March 2010 - 02:41 PM.


#6 cryptodan

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Posted 03 March 2010 - 03:59 PM

StarForce is bad DRM.

#7 Arcnine

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Posted 05 March 2010 - 08:42 PM

Sorry for the delay, I wanted to be sure it wouldn't crash again after i uninstalled the StarForce driver.

I'm currently running only AVG 9.0 as my only AV and i use Spybot S&D and MalwareBytes to supplement it.

@hamluis: Yep, after looking up which games install the StarForce driver i had 3 different games on my PC that each use it. I uninstalled all of them as soon as i found that out.

Thanks for your help, this has been a major headache for the last couple months.

#8 hamluis

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Posted 06 March 2010 - 09:08 AM

Glad you resolved it, happy computing :thumbsup:.

Louis




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