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Have leftover problems from either a virus or malware


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#1 kevhill71

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Posted 03 March 2010 - 06:39 AM

I am getting the following error report

Generic Host Process for Win32 Services has encountered a problem and needs to close.

C:DOCUME~1MELOCALS~1TempWER5602.dir00svchost.exe.mdmp
C:DOCUME~1MELOCALS~1TempWER5602.dir00appcompat.txt

When I first realized I had a problem, AVG stopped working so I unistalled it and downloaded Spybot and ran that in Safe Mode. This seemed to repair some of the problem as it found many infected files. I reinstalled AVG. Ran that and it to found infections. I then had problems running certain things like disk defragmenter and task manager. Unistalled Spybot and installed Malwarebytes. This corrected almost everything. AVG is now telling me that my atapi.sys is infected and it can't do anything to it. Here is a list of what is in my AVG virus vault.

"Infection";"Trojan horse SHeur3.ARI";"C:Documents and SettingsMemvhasyvimk.exe";"";"2/28/2010, 3:23:08 PM"
"Infection";"Trojan horse BackDoor.Generic12.AMHS";"C:lsass.exe";"";"2/28/2010, 3:29:17 PM"
"Infection";"Trojan horse SHeur3.ATW";"C:WINDOWSTempiufg.tmpsvchost.exe";"";"3/1/2010, 4:41:17 AM"
"Infection";"Trojan horse FakeAV.SL";"C:WINDOWSsystem32sshnas21.dll";"";"3/2/2010, 5:32:06 AM"
"Infection";"Trojan horse FakeAV.SY";"C:WINDOWSsystem32_VOIDkdkxcqwpwc.dll";"";"3/2/2010, 7:22:35 AM"
"Infection";"Trojan horse FakeAV.TD";"C:WINDOWSsystem32_VOIDqtplokptwt.dll";"";"3/2/2010, 7:22:45 AM"

The only real noticable problem I am having is w/my itunes and windows media player.

Thanks for any help you can provide.

Could not turn on firewall.

defogger_disable by jpshortstuff (23.02.10.1)
Log created at 05:07 on 03/03/2010 (Me)

Checking for autostart values...
HKCU~Run values retrieved.
HKLM~Run values retrieved.

Checking for services/drivers...


-=E.O.F=-

PG 1 of DDS

DDS (Ver_09-12-01.01) - NTFSx86
Run by Me at 5:14:21.62 on Wed 03/03/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.546 [GMT -7:00]


============== Running Processes ===============

C:WINDOWSsystem32ibmpmsvc.exe
C:WINDOWSsystem32svchost -k DcomLaunch
svchost.exe
C:WINDOWSSystem32svchost.exe -k netsvcs
C:Program FilesAVGAVG9avgchsvx.exe
C:Program FilesAVGAVG9avgrsx.exe
C:Program FilesIntelWiFibinS24EvMon.exe
C:Program FilesAVGAVG9avgcsrvx.exe
svchost.exe
svchost.exe
C:WINDOWSExplorer.EXE
C:WINDOWSsystem32spoolsv.exe
svchost.exe
C:Program FilesLENOVOHOTKEYTPHKSVC.exe
C:Program FilesCommon FilesArcSoftConnection ServiceBinACService.exe
C:Program FilesCommon FilesAppleMobile Device SupportbinAppleMobileDeviceService.exe
C:Program FilesAVGAVG9avgwdsvc.exe
C:Program FilesBonjourmDNSResponder.exe
C:Program FilesIBMBluetooth Softwarebinbtwdins.exe
C:Program FilesIntelWiFibinEvtEng.exe
C:Program FilesJavajre6binjqs.exe
C:Program FilesAVGAVG9avgnsx.exe
C:Program FilesCommon FilesPC ToolssMonitorStartManSvc.exe
C:Program FilesCommon FilesIntelWirelessCommonRegSrvc.exe
C:Program FilesAnalog DevicesSoundMAXSMAgent.exe
C:WINDOWSsystem32svchost.exe -k imgsvc
C:Program FilesWestern DigitalWD Drive ManagerWDBtnMgrSvc.exe
C:WINDOWSsystem32SearchIndexer.exe
C:Program FilesYahoo!SoftwareUpdateYahooAUService.exe
C:Program FilesAVGAVG9avgemc.exe
C:WINDOWSsystem32wuauclt.exe
C:Program FilesAVGAVG9avgcsrvx.exe
C:PROGRA~1AVGAVG9avgtray.exe
C:WINDOWSsystem32ctfmon.exe
C:Program FilesIBMBluetooth SoftwareBTTray.exe
C:Program FilesDigital Line DetectDLG.exe
C:Program FilesWindows Desktop SearchWindowsSearch.exe
C:Program FilesInternet Exploreriexplore.exe
C:WINDOWSsystem32SearchProtocolHost.exe
C:Documents and SettingsMeDesktopdds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.bing.com/?scope=web&mkt=en-US&FORM=W0LH
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:program filesavgavg9toolbarIEToolbar.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:progra~1yahoo!companioninstallscpnyt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:program filescommon filesadobeacrobatactivexAcroIEHelperShim.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:program filesskypetoolbarsinternet explorerSkypeIEPlugin.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:program filesavgavg9avgssie.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:program filesavgavg9toolbarIEToolbar.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:program filesgooglegoogle toolbarGoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:program filesgooglegoogletoolbarnotifier5.2.4204.1700swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:program filesgooglegoogle toolbarcomponentfastsearch_B7C5AC242193BB3E.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:program filesjavajre6binjp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:program filesjavajre6libdeployjqsiejqs_plugin.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:progra~1yahoo!companioninstallscpnYTSingleInstance.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:program filesgooglegoogle toolbarGoogleToolbar_32.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:progra~1yahoo!companioninstallscpnyt.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:program filesavgavg9toolbarIEToolbar.dll
uRun: [ctfmon.exe] c:windowssystem32ctfmon.exe
mRun: [AVG9_TRAY] c:progra~1avgavg9avgtray.exe
StartupFolder: c:docume~1alluse~1startm~1programsstartupbttray.lnk - c:program filesibmbluetooth softwareBTTray.exe
StartupFolder: c:docume~1alluse~1startm~1programsstartupdigita~1.lnk - c:program filesdigital line detectDLG.exe
StartupFolder: c:docume~1alluse~1startm~1programsstartupwindow~1.lnk - c:program fileswindows desktop searchWindowsSearch.exe

PG 2 of DDS

IE: Send To &Bluetooth - c:program filesibmbluetooth softwarebtsendto_ie_ctx.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:program filesibmbluetooth softwarebtsendto_ie.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%Network Diagnosticxpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:program filesmessengermsmsgs.exe
IE: {5067A26B-1337-4436-8AFE-EE169C2DA79F} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:program filesskypetoolbarsinternet explorerSkypeIEPlugin.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:program filesskypetoolbarsinternet explorerSkypeIEPlugin.dll
DPF: {2DAD3559-2923-4935-AD49-B673D2539944} - hxxp://www-307.ibm.com/pc/support/acpir.cab
DPF: {5D637FAD-E202-48D1-8F18-5B9C459BD1E3} - hxxp://fb.familylink.com/we_are_related/stream/core/lib/AurigmaImageUploader/ImageUploader5.cab

Edited by Pandy, 03 March 2010 - 09:30 AM.
Merged topic and moved from Windows XP Home and Pro to the proper forum ~Pandy


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#2 kevhill71

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Posted 03 March 2010 - 09:50 AM

Thank you Pandy for getting me in the right forum. I am having trouble getting the rest of my reports to post.

#3 kevhill71

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Posted 04 March 2010 - 02:10 AM

Have still had trouble getting stuff to post. Since then, I have had more problems. I have realized that both times I tried to watch a movie, one from a thumb drive and the other from disc, Dr. Guard installed itself. So... I ran MBAM again and it removed several things. I have saved the log. My question now is... Do I need to rerun and post all the logs that you need to see what the problem is? Thanks for your help. I will try and attach MBAM with this post.

Malwarebytes' Anti-Malware 1.44
Database version: 3813
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

3/3/2010 8:35:49 PM
mbam-log-2010-03-03 (20-35-41).txt

Scan type: Full Scan (C:\|)
Objects scanned: 157715
Time elapsed: 58 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 1
Folders Infected: 1
Files Infected: 8

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Dr. Guard (Rogue.DrGuard) -> No action taken.

Registry Values Infected:
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\asr64_ldm.exe (Trojan.FakeAlert) -> No action taken.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (Hijack.TaskManager) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:
C:\Program Files\Dr. Guard (Rogue.DrGuard) -> No action taken.

Files Infected:
C:\WINDOWS\Temp\SPAM.exe (Malware.Packer.Gen) -> No action taken.
C:\WINDOWS\Temp\asd5.tmp.exe (Malware.Packer.Gen) -> No action taken.
C:\Program Files\Dr. Guard\drg.db (Rogue.DrGuard) -> No action taken.
C:\WINDOWS\system32\_VOIDtrpgvbpiup.dat (Rootkit.TDSS) -> No action taken.
C:\Documents and Settings\All Users\Desktop\nudetube.com.lnk (Rogue.Link) -> No action taken.
C:\Documents and Settings\All Users\Desktop\pornotube.com.lnk (Rogue.Link) -> No action taken.
C:\Documents and Settings\All Users\Desktop\youporn.com.lnk (Rogue.Link) -> No action taken.
C:\WINDOWS\Temp\asr64_ldm.exe (Trojan.FakeAlert) -> No action taken.


#4 kevhill71

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Posted 04 March 2010 - 03:17 AM

I ran AVG again and it did not detect anything. Here is what remains in the virus vault. Not sure what to do with it.

"Infection";"Trojan horse SHeur3.ARI";"C:\Documents and Settings\Me\mvhasyvimk.exe";"";"2/28/2010, 3:23:08 PM"
"Infection";"Trojan horse BackDoor.Generic12.AMHS";"C:\lsass.exe";"";"2/28/2010, 3:29:17 PM"
"Infection";"Trojan horse SHeur3.ATW";"C:\WINDOWS\Temp\iufg.tmp\svchost.exe";"";"3/1/2010, 4:41:17 AM"
"Infection";"Trojan horse FakeAV.SL";"C:\WINDOWS\system32\sshnas21.dll";"";"3/2/2010, 5:32:06 AM"
"Infection";"Trojan horse FakeAV.SY";"C:\WINDOWS\system32\_VOIDkdkxcqwpwc.dll";"";"3/2/2010, 7:22:35 AM"
"Infection";"Trojan horse FakeAV.TD";"C:\WINDOWS\system32\_VOIDqtplokptwt.dll";"";"3/2/2010, 7:22:45 AM"
"Infection";"Trojan horse FakeAV.TG";"C:\WINDOWS\system32\_VOIDucpsfccada.dll";"";"3/3/2010, 4:44:54 AM"
"Infection";"Trojan horse Generic16.CFQJ";"C:\WINDOWS\Temp\TMP2.exe";"";"3/3/2010, 10:17:59 AM"
"Infection";"Trojan horse Generic16.CFQJ";"C:\WINDOWS\Temp\TMP2.exe";"";"3/3/2010, 10:18:27 AM"


#5 kevhill71

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Posted 04 March 2010 - 03:36 AM

defogger_disable by jpshortstuff (23.02.10.1)
Log created at 01:34 on 04/03/2010 (Me)

Checking for autostart values...
HKCU\~\Run values retrieved.
HKLM\~\Run values retrieved.

Checking for services/drivers...


-=E.O.F=-

#6 kevhill71

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Posted 04 March 2010 - 03:38 AM

Windows XP Firewall finally enabled. I am attempting to repost DDS and other logs.

#7 kevhill71

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Posted 04 March 2010 - 03:55 AM

DDS (Ver_09-12-01.01) - NTFSx86
Run by Me at 1:39:31.23 on Thu 03/04/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.362 [GMT -7:00]


============== Running Processes ===============

C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\WiFi\bin\S24EvMon.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
svchost.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\LENOVO\HOTKEY\TPHKSVC.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\IBM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrSvc.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\AVG\AVG9\avgemc.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\IBM\Bluetooth Software\BTTray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Skype\Toolbars\Shared\SkypeNames.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Registry Mechanic\RegMech.exe
C:\WINDOWS\system32\SearchProtocolHost.exe

#8 kevhill71

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Posted 04 March 2010 - 03:58 AM

C:\Documents and Settings\Me\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.bing.com/?scope=web&mkt=en-US&FORM=W0LH
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.2.4204.1700\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_B7C5AC242193BB3E.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\progra~1\yahoo!\companion\installs\cpn\YTSingleInstance.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\bttray.lnk - c:\program files\ibm\bluetooth software\BTTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
dPolicies-system: DisableTaskMgr = 1 (0x1)

#9 kevhill71

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Posted 04 March 2010 - 04:02 AM

IE: Send To &Bluetooth - c:\program files\ibm\bluetooth software\btsendto_ie_ctx.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\ibm\bluetooth software\btsendto_ie.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {5067A26B-1337-4436-8AFE-EE169C2DA79F} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll

#10 kevhill71

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Posted 04 March 2010 - 04:05 AM

DPF: {2DAD3559-2923-4935-AD49-B673D2539944} - hxxp://www-307.ibm.com/pc/support/acpir.cab
DPF: {5D637FAD-E202-48D1-8F18-5B9C459BD1E3} - hxxp://fb.familylink.com/we_are_related/stream/core/lib/AurigmaImageUploader/ImageUploader5.cab

#11 kevhill71

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Posted 04 March 2010 - 04:18 AM

Sorry for the log being so split up. I don't understand why I can't get the rest to post. For some reason that is as much as it will let me post. From that point on, I keep getting a internet explore page telling me that the page cannot be displayed.


===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the Malware Response Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take several days, up to more than a week, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

Thank you for understanding.

Elise - forum moderator

Edited by elise025, 05 March 2010 - 08:07 AM.


#12 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
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Posted 07 March 2010 - 04:59 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#13 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
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  • Gender:Male
  • Location:Munich,Germany
  • Local time:09:25 AM

Posted 12 March 2010 - 12:02 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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