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ISP blocked ports (again), need help


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3 replies to this topic

#1 magnus2010

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Posted 03 March 2010 - 03:44 AM

Hello!
I am in need of help to get my computer back in order. I was blocked by Deutsche Telekom because my ip address was identified as a spammer. I installed McAfee and removed infected files, gave Telekom notice that I fixed the problem and that they can open my ports back up. They did so. A week later, I received another letter saying that I have been identified again and that the outgoing mail port will be blocked again. I have looked on whatismyipadress.com and find my ip on four black lists. Since all of the computers in the house now have McAfee, we thought the problem was resolved. But, now - I don't know what to do.
Any help would be greatly appreciated. Not only do I want my computer running properly, but I certainly don't want to be a spammer! I would like very much to understand what happened and how I am spamming or how I got blacklisted.

The version of hijackthis is the newest 2.0.3 (beta). Hopefully, this is acceptable. Please let me know if it is really necessary to delete this newest version of hijackthis and install the 2.0.2.

I have downloaded hijackthis and have the following log:

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\Programme\Gemeinsame Dateien\Mcafee\McSvcHost\McSvHost.exe
C:\Programme\Gemeinsame Dateien\McAfee\SystemCore\mfevtps.exe
C:\Programme\McAfee Online Backup\MOBKbackup.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Programme\Gemeinsame Dateien\McAfee\SystemCore\mcshield.exe
C:\Programme\Gemeinsame Dateien\McAfee\SystemCore\mfefire.exe
C:\PROGRA~1\XXLEXM~1\ACMonitor_X84-X85.exe
C:\PROGRA~1\XXLEXM~1\AcBtnMgr_X84-X85.exe
C:\Programme\Java\jre6\bin\jusched.exe
C:\Programme\CyberLink\PowerDVD\PDVDServ.exe
C:\Programme\HP\ToolBoxFX\bin\HPTLBXFX.exe
C:\Programme\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programme\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Programme\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\Programme\Java\jre6\bin\jucheck.exe
C:\Programme\Skype\Phone\Skype.exe
C:\Programme\Skype\Plugin Manager\skypePM.exe
C:\Programme\Gemeinsame Dateien\Adobe\Updater6\Adobe_Updater.exe
C:\Programme\Microsoft Office\OFFICE11\POWERPNT.EXE
C:\Programme\Adobe\Reader 9.0\Reader\AcroRd32.exe
C:\Programme\Mozilla Firefox\firefox.exe
C:\Programme\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Programme\McAfee.com\Agent\mcagent.exe
C:\PROGRA~1\MICROS~2\OFFICE11\OUTLOOK.EXE
C:\WINDOWS\system32\msiexec.exe
C:\Programme\xxhijack\TrendMicro\HiJackThis\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Programme\Gemeinsame Dateien\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Programme\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\progra~1\mcafee\msk\mskapbho.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Programme\Java\jre6\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Programme\Gemeinsame Dateien\McAfee\SystemCore\ScriptSn.20100220103936.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Programme\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Programme\Google\GoogleToolbarNotifier\5.5.4723.1820\swg.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Programme\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Programme\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Programme\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Lexmark X84-X85 Button Monitor] c:\PROGRA~1\XXLEXM~1\ACMonitor_X84-X85.exe
O4 - HKLM\..\Run: [Lexmark X84-X85 Button Manager] c:\PROGRA~1\XXLEXM~1\AcBtnMgr_X84-X85.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Programme\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [RemoteControl] C:\Programme\CyberLink\PowerDVD\PDVDServ.exe
O4 - HKLM\..\Run: [HPPQVideo] "C:\Programme\HP\ScheduledLaunch\HP Color LaserJet CP1510 Series\bin\hppschlnch.exe" -r SOFTWARE\Hewlett-Packard\ScheduledLaunch\CLJ_CP1510_Series -f PQOptimizerVideo.xml -o remindLater
O4 - HKLM\..\Run: [ToolBoxFX] "C:\Programme\HP\ToolBoxFX\bin\HPTLBXFX.exe" /enum:on /alerts:on /notifications:on /fl:on /fr:on /appData:on
O4 - HKLM\..\Run: [HP Software Update] C:\Programme\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [NokiaMServer] C:\Programme\Gemeinsame Dateien\Nokia\MPlatform\NokiaMServer /watchfiles
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programme\xx QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [mcui_exe] "C:\Programme\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Programme\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOKALER DIENST')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETZWERKDIENST')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Programme\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Nokia Nseries PC Suite.lnk = C:\Programme\Nokia\NNPCS\RunLauncher.exe
O8 - Extra context menu item: An vorhandene PDF-Datei anfügen - res://C:\Programme\Gemeinsame Dateien\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: In Adobe PDF konvertieren - res://C:\Programme\Gemeinsame Dateien\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Linkziel an vorhandene PDF-Datei anhängen - res://C:\Programme\Gemeinsame Dateien\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Linkziel in Adobe PDF konvertieren - res://C:\Programme\Gemeinsame Dateien\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Nach Microsoft &Excel exportieren - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Programme\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Programme\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Programme\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Recherchieren - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: @C:\Programme\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programme\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @C:\Programme\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programme\Messenger\msmsgs.exe
O16 - DPF: {A93B47FD-9BF6-4DA8-97FC-9270B9D64A6C} (VaPgCtrl Class) - http://1242ohltown.dlinkddns.com:5000/plugin/h263ctrl.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\GEMEIN~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Programme\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Programme\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Sony SPTI Service for DVE (ICDSPTSV) - Sony Corporation - C:\WINDOWS\system32\IcdSptSv.exe
O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Programme\Gemeinsame Dateien\Mcafee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Personal Firewall (McMPFSvc) - McAfee, Inc. - C:\Programme\Gemeinsame Dateien\Mcafee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\Programme\Gemeinsame Dateien\Mcafee\McSvcHost\McSvHost.exe
O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Programme\Gemeinsame Dateien\Mcafee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - C:\Programme\Gemeinsame Dateien\Mcafee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Programme\McAfee\VirusScan\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Programme\Gemeinsame Dateien\Mcafee\McSvcHost\McSvHost.exe
O23 - Service: McShield - McAfee, Inc. - C:\Programme\Gemeinsame Dateien\McAfee\SystemCore\\mcshield.exe
O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Programme\Gemeinsame Dateien\McAfee\SystemCore\\mfefire.exe
O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - C:\Programme\Gemeinsame Dateien\McAfee\SystemCore\mfevtps.exe
O23 - Service: 1% (MOBKbackup) - McAfee, Inc. - C:\Programme\McAfee Online Backup\MOBKbackup.exe
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Programme\Gemeinsame Dateien\Mcafee\McSvcHost\McSvHost.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

--
End of file - 10666 bytes


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#2 magnus2010

magnus2010
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Posted 05 March 2010 - 05:40 AM

can anyone help me?
should I be doing something else to ask for help?


===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the Malware Response Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take several days, up to more than a week, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

Thank you for understanding.

Elise - forum moderator

Edited by elise025, 05 March 2010 - 08:06 AM.


#3 schrauber

schrauber

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Posted 07 March 2010 - 04:57 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#4 schrauber

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Posted 12 March 2010 - 12:01 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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