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computer will not complete start up...black screen


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27 replies to this topic

#1 corty

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Posted 03 March 2010 - 12:09 AM

I have a desktop that when you try to restart, screen show up black with no icons but a bunch of virus warnings and pop ups. Sometimes when I try to restart, I can get to folders and run rkill, but cannot access Malwarebyes, which I downloaded the other day to kill another virus. Any suggestions???

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#2 JSntgRvr

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Posted 03 March 2010 - 12:40 AM

Hi, corty smile.gif

Welcome.

Lets give this a try. You will need a flash drive to move information from the sick computer to a working computer, so we can see the progress of our actions. Save these instructions in your flash drive as a text file (use notepad) so you can have access to these while in an external environment (PE).

Here is what you need to do.

Two programs to download

First

Download ISOBurner. Click Here for ISOBurner Instructions. Install the program, and follow the next set of steps.

Second
  • Download OTLPE.iso and burn to a CD using ISO Burner. NOTE: This file is 276.7MB in size so it may take some time to download.
  • When downloaded double click and this will then open ISOBurner to burn the file to CD
  • Boot the Non working computer using the boot CD you just created.
  • In order to do so, the computer must be set to boot from the CD first
    Note : For information click here
  • Your system should now display a REATOGO-X-PE desktop.
  • Double-click on the OTLPE icon.
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start. Change the following settings
    • Change Drivers to All
    • Change Registry to All
    • Under the Custom Scan box paste this in

      /md5start
      eventlog.dll
      scecli.dll
      netlogon.dll
      cngaudit.dll
      sceclt.dll
      ntelogon.dll
      logevent.dll
      iaStor.sys
      nvstor.sys
      atapi.sys
      IdeChnDr.sys
      viasraid.sys
      AGP440.sys
      vaxscsi.sys
      nvatabus.sys
      viamraid.sys
      nvata.sys
      nvgts.sys
      iastorv.sys
      ViPrt.sys
      eNetHook.dll
      ahcix86.sys
      KR10N.sys
      nvstor32.sys
      ahcix86s.sys
      nvrd32.sys
      userinit.exe
      explorer.exe
      /md5stop
      %SYSTEMDRIVE%\*.*
      %systemroot%\*. /mp /s
      %systemroot%\System32\config\*.sav
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\OTL.txt
  • Copy this file to your USB drive.
  • Please post the contents of the C:\OTL.txt file in your reply.

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
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#3 JSntgRvr

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Posted 11 March 2010 - 12:54 AM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member with address of this thread. This applies only to the original topic starter. Everyone else please begin a New Topic.

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
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#4 JSntgRvr

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Posted 17 March 2010 - 02:55 PM

I have opened the topic at your request. Please post the information as requested.

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#5 corty

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Posted 18 March 2010 - 01:36 PM

as you requested this is the information you wanted sent to you after i ran the scan on the sick computer.

Attached Files

  • Attached File  OTL.Txt   157.87KB   16 downloads


#6 JSntgRvr

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Posted 18 March 2010 - 04:58 PM

Copy these instructions to the flash drive.
  • Boot to the OTLPE CD
  • Please double-click OTLPE.exe to run it as you did before.
  • Copy the lines in the quote below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

    QUOTE
    :OTL
    O1 HOSTS File: ([2010/03/17 01:21:04 | 000,002,842 | RHS- | M]) - C:\WINDOWS\system32\drivers\etc\hosts
    O2 - BHO: (C:\WINDOWS\system32\ffajtsmex.dll) - {A3BA40A2-74F0-42BD-F434-00B15A2C8953} - C:\WINDOWS\system32\ffajtsmex.dll ()
    O4 - HKLM..\Run: [kwffdeik] C:\Documents and Settings\user\Local Settings\Application Data\tiirom\sobssftav.exe ()
    O4 - HKLM..\Run: [vlyyawg] C:\WINDOWS\System32\vlyyawg.exe ()
    O4 - HKU\user_ON_C..\Run: [asg984jgkfmgasi8ug98jgkfgfb] C:\Documents and Settings\user\Local Settings\Temp\win.exe ()
    O4 - HKU\user_ON_C..\Run: [kwffdeik] C:\Documents and Settings\user\Local Settings\Application Data\tiirom\sobssftav.exe ()
    O4 - HKU\user_ON_C..\Run: [Remote System Protection] C:\WINDOWS\System32\ffajtsmex.DLL ()
    O4 - HKU\user_ON_C..\Run: [Security Antivirus] File not found
    O4 - HKU\user_ON_C..\Run: [uishf9wuifwuh387fh3wufinhjfdwefe] C:\Documents and Settings\user\Local Settings\Temp\hp2sq6cv.exe ()
    O7 - HKU\user_ON_C\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoFolderOptions = 1
    O7 - HKU\user_ON_C\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: DisableRegistryTools = 1
    O10 - Protocol_Catalog9\Catalog_Entries\000000000001 - C:\WINDOWS\System32\lsp4EE.dll ()
    O10 - Protocol_Catalog9\Catalog_Entries\000000000002 - C:\WINDOWS\System32\lsp4EE.dll ()
    O10 - Protocol_Catalog9\Catalog_Entries\000000000003 - C:\WINDOWS\System32\lsp4EE.dll ()
    O10 - Protocol_Catalog9\Catalog_Entries\000000000004 - C:\WINDOWS\System32\lsp4EE.dll ()
    O10 - Protocol_Catalog9\Catalog_Entries\000000000005 - C:\WINDOWS\System32\lsp4EE.dll ()
    O10 - Protocol_Catalog9\Catalog_Entries\000000000006 - C:\WINDOWS\System32\lsp4EE.dll ()
    O10 - Protocol_Catalog9\Catalog_Entries\000000000007 - C:\WINDOWS\System32\lsp4EE.dll ()
    O10 - Protocol_Catalog9\Catalog_Entries\000000000008 - C:\WINDOWS\System32\lsp4EE.dll ()
    O10 - Protocol_Catalog9\Catalog_Entries\000000000009 - C:\WINDOWS\System32\lsp4EE.dll ()
    O10 - Protocol_Catalog9\Catalog_Entries\000000000010 - C:\WINDOWS\System32\lsp4EE.dll ()
    O10 - Protocol_Catalog9\Catalog_Entries\000000000011 - C:\WINDOWS\System32\lsp4EE.dll ()
    O10 - Protocol_Catalog9\Catalog_Entries\000000000012 - C:\WINDOWS\System32\lsp4EE.dll ()
    O10 - Protocol_Catalog9\Catalog_Entries\000000000013 - C:\WINDOWS\System32\lsp4EE.dll ()
    O10 - Protocol_Catalog9\Catalog_Entries\000000000014 - C:\WINDOWS\System32\lsp4EE.dll ()
    O10 - Protocol_Catalog9\Catalog_Entries\000000000015 - C:\WINDOWS\System32\lsp4EE.dll ()
    O10 - Protocol_Catalog9\Catalog_Entries\000000000016 - C:\WINDOWS\System32\lsp4EE.dll ()
    O10 - Protocol_Catalog9\Catalog_Entries\000000000017 - C:\WINDOWS\System32\lsp4EE.dll ()
    O10 - Protocol_Catalog9\Catalog_Entries\000000000018 - C:\WINDOWS\System32\lsp4EE.dll ()
    O10 - Protocol_Catalog9\Catalog_Entries\000000000019 - C:\WINDOWS\System32\lsp4EE.dll ()
    O10 - Protocol_Catalog9\Catalog_Entries\000000000020 - C:\WINDOWS\System32\lsp4EE.dll ()
    O10 - Protocol_Catalog9\Catalog_Entries\000000000021 - C:\WINDOWS\System32\lsp4EE.dll ()
    O10 - Protocol_Catalog9\Catalog_Entries\000000000022 - C:\WINDOWS\System32\lsp4EE.dll ()
    O10 - Protocol_Catalog9\Catalog_Entries\000000000023 - C:\WINDOWS\System32\lsp4EE.dll ()
    O10 - Protocol_Catalog9\Catalog_Entries\000000000024 - C:\WINDOWS\System32\lsp4EE.dll ()
    O10 - Protocol_Catalog9\Catalog_Entries\000000000025 - C:\WINDOWS\System32\lsp4EE.dll ()
    O10 - Protocol_Catalog9\Catalog_Entries\000000000026 - C:\WINDOWS\System32\lsp4EE.dll ()
    O10 - Protocol_Catalog9\Catalog_Entries\000000000027 - C:\WINDOWS\System32\lsp4EE.dll ()
    O10 - Protocol_Catalog9\Catalog_Entries\000000000055 - C:\WINDOWS\System32\lsp4EE.dll ()
    O20 - HKLM Winlogon: UserInit - (C:\Documents and Settings\user\oqpnis.exe \s) - C:\Documents and Settings\user\oqpnis.exe ()
    O20 - HKU\user_ON_C Winlogon: Shell - ("C:\Documents and Settings\user\mdsughf.exe") - C:\Documents and Settings\user\mdsughf.exe ()
    O21 - SSODL: gjOZbaZJr - {541C583C-FEB6-F296-0718-D93873A42EF0} - C:\WINDOWS\system32\yck.dll ()
    O22 - SharedTaskScheduler: {A3BA40A2-74F0-42BD-F434-00B15A2C8953} - 7whfiudhf8s7f3oifhif7syfdhsof - C:\WINDOWS\system32\ffajtsmex.dll ()
    O27 - HKLM IFEO\~1.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\~2.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\AdwarePrj.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\agent.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\AlphaAV: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\AlphaAV.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\AntispywarXP2009.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\Anti-Virus Professional.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\AntiVirus_Pro.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\AntivirusPlus: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\AntivirusPlus.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\AntivirusPro_2010.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\AntivirusXP: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\AntivirusXP.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\antivirusxppro2009.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\av360.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\AVCare.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\brastk.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\Cl.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\csc.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\dop.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\frmwrk32.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\gav.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\gbn976rl.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\homeav2010.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\init32.exe : Debugger - svchost.exe File not found
    O27 - HKLM IFEO\MalwareRemoval.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\msfwsvc.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\MsMpEng.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\OcHealthMon.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\ozn695m5.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\pav.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\pc.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\PC_Antispyware2010.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\pctsAuxs.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\pctsGui.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\pctsSvc.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\pctsTray.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\pdfndr.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\PerAvir.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\personalguard: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\personalguard.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\protector.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\qh.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\Quick Heal.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\QuickHealCleaner.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\rwg: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\rwg.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\SafetyKeeper.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\Save.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\SaveArmor.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\SaveDefense.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\SaveKeep.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\Secure Veteran.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\secureveteran.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\Security Center.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\SecurityFighter.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\securitysoldier.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\smart.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\smartprotector.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\smrtdefp.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\SoftSafeness.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\spywarexpguard.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\tapinstall.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\TrustWarrior.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\tsc.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\W3asbas.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\winav.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\windll32.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\windows Police Pro.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\winss.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\winssnotify.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\WinSSUI.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\xp_antispyware.exe: Debugger - svchost.exe File not found
    O27 - HKLM IFEO\xpdeluxe.exe: Debugger - svchost.exe File not found

    :files
    C:\Documents and Settings\user\Local Settings\Application Data\tiirom
    C:\WINDOWS\*.tmp
    C:\WINDOWS\System32\*.tmp
    C:\WINDOWS\System32\lsp4EE.dll
    C:\WINDOWS\System32\iexplore.sy_
    C:\Documents and Settings\user\mdsughf.exe
    C:\WINDOWS\System32\ffajtsmex.dll
    C:\Documents and Settings\user\oqpnis.exe
    C:\WINDOWS\System32\vlyyawg.exe
    C:\WINDOWS\System32\kr_done1
    C:\WINDOWS\System32\drivers\atapi.sys|C:\WINDOWS\ServicePackFiles\i386\atapi.sys /replace

    :reg
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
    "Userinit"="C:\\Windows\\system32\\userinit.exe,"

  • Return to OTLPE, right click in the "Custom Scans/Fixes" window and choose Paste.
  • Click the red Run Fix button.
  • A report will be produced and saved in the C:\_OTL\MovedFiles folder in the form of Date_Time.log. Open that report and post its contents in a reply.

Restart the computer back to the OTLPE CD.
  • Double-click on the OTLPE icon.
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start. Change the following settings
    • Change Drivers to All
    • Change Registry to All
    • Under the Custom Scan box paste this in
      /md5start
      atapi.sys
      /md5stop
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\OTL.txt
  • Copy this file to your USB drive.
  • Please post the contents of the C:\OTL.txt file in your reply also.

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
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#7 corty

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Posted 19 March 2010 - 11:52 PM

here is the additional information you have requested to see.

Attached Files



#8 JSntgRvr

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Posted 20 March 2010 - 12:09 AM

You should now be able to boot in Normal Mode. If you do, get a connection and follow these steps:

Download the HostsXpert 4.2 - Hosts File Manager.
  • Unzip HostsXpert 4.2 - Hosts File Manager to a convenient folder such as C:\HostsXpert 4.2 - Hosts File Manager
  • Run HostsXpert 4.2 - Hosts File Manager from its new home
  • Click on "File Handling".
  • Click on "Restore MS Hosts File".
  • Click OK on the Confirmation box.
  • Click on "Make Read Only?"
  • Click the X to exit the program.
  • Note: If you were using a custom Hosts file you will need to replace any of those entries yourself.
Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
  1. Please, never rename Combofix unless instructed.
  2. Close any open browsers.
  3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    -----------------------------------------------------------
    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      -----------------------------------------------------------
    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    -----------------------------------------------------------
  4. Double click on combofix.exe & follow the prompts.
  5. Install the Recovery Console if prompted.
  6. When finished, it will produce a report for you.
  7. Please post the "C:\ComboFix.txt" .
**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

Please do not install any new programs or update anything unless told to do so while we are fixing your problem.

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If I have helped you, consider making a donation to help me continue the fight against Malware!
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#9 corty

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Posted 24 March 2010 - 09:50 PM

i tried booting in normal mode and nothing has changed, its still the same way it has been. any other suggestions???

#10 JSntgRvr

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Posted 24 March 2010 - 10:19 PM

Mmmmm. If you press Ctrl+Alt+Delete simultaneously at the back screen, would the Task Manager appear?

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#11 corty

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Posted 24 March 2010 - 10:27 PM

yes the task manager works, all my icons are up. its got my desktop photo. it just has no start menu (keyboard function wont open it either) it wont run certain programs (malware bytes, avast) my itunes comes up but it wont play the songs. it pops up and says something about the audio and video play back are not working. it lets me run the rkill, and then my icons go away for a few mins and then they appear back.

#12 JSntgRvr

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Posted 24 March 2010 - 10:37 PM

Would pressing Ctrl+ESC simultaneously bring the Taskbar? Any error messages when attempting to run Malwarebytes?

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#13 corty

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Posted 24 March 2010 - 10:48 PM

ctrl+esc didnt work. the message that popped up when i double click malwarebytes is: run-time error '372': Failed to load control 'vbalGrid' from vbalsgrid6.ocx. Your version of vbalsgrid6.ocx may be outdated. Make sure you are using the version of the control that was provided with your application.

thats the message i receive with malwarebytes anti-malware.

#14 JSntgRvr

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Posted 24 March 2010 - 10:55 PM

Are you able to connect to the internet? Press Ctrl+Alt+Delete to bring the Task Manager. Select The Application tab. Click on New Task. Copy and paste the following command (including the quotation marks) and click OK:

"C:\Program Files\Internet Explorer\iexplore.exe"

Are able to connect to the Internet?

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#15 corty

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Posted 24 March 2010 - 10:58 PM

no my computer has not allowed me to connect to the internet since all this started happening. i wont be able to connect until i can get my usb wireless adapter hooked up because the modem is no longer on my computer. its in a different room on the other computer.




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