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No longer recognized as an Administrator in XP


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#1 SKInouye

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Posted 02 March 2010 - 09:52 PM

I have just recovered from a major spyware/malware infestation with the help of Bleeping Computer and now I get error messages when I try to do things like edit my start up preferences in msconfig.

I get this error message: An Accessed Denied error was returned while attempting to change a service. You may need to log on an Administrator account to make the specified changes.

But I am logged on an Administrator account!

Interesting enough, it lets the changes go through even though Windows gives me an error message.

I have three users that are administrators on my computer, me, my husband and an alternate user profile. I go into Control Panel>User Accounts and everyone there is designated as an administrator. Switching it on and off doesn't seem to resolve the problem.

I read somewhere online that it might be registry damage from my recent malware infestation. One online source said I needed to use a program called SubInCAL to repair it: http://blogs.msdn.com/astebner/archive/200.../04/739820.aspx

Has anyone tried this? Is this the best way to go?

Any ideas what the problem is and how I can fix it? Please let me know if you need more information.

PS I am a newbie here on the forum...

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#2 Romeo29

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Posted 03 March 2010 - 09:48 AM

Read this article : http://support.microsoft.com/kb/313222

#3 SKInouye

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Posted 06 March 2010 - 12:22 AM

I read the article and ran the "fix it for me" program and I am still getting the:

An Accessed Denied error was returned while attempting to change a service. You may need to log on an Administrator account to make the specified changes.


when I make changes in msconfig.

Any other ideas?

Thanks!


BTW...

I went to the Microsoft Answers forum and see that other people there are thinking that Norton Internet Security 2010 is the source of this problem. I haven't found the resolution to the problem though. So any ideas would be appreciated immensely.

Edited by SKInouye, 06 March 2010 - 02:24 AM.


#4 hamluis

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Posted 06 March 2010 - 09:21 AM

Why not simply create a new Admin account...and see how it functions?

Louis




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