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Symantec Antivirus Update problem

Started by Nigelajodha , Mar 02 2010 09:22 PM

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#1 Nigelajodha

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Location:Trinidad & Tobago, West Indies
Local time:09:51 PM

Posted 02 March 2010 - 09:22 PM

They are using Symantec Antivirus Corporate Edition 8.0. Its a stand alone system so all updates are done manually. User has not updated for more than 30 days since system started doing erratic things ( see hardware post by Nigel).
On attempting to update this message is received.
"Live update could not retreive the catalog file of available Symantec product updates. Please check that your connection to the internet is functioning correctly & retry liveupdate"
This message is always received despite any amount of various timed liveupdate attempts.
They are running Win XP SP 2 on an ASRock K7S41GX Motherboard with 486 MB memory

Edited by boopme, 02 March 2010 - 10:30 PM.
Noved to more appropriate forum~~boopme