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Unprecendented Shutdowns


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#1 Chris L C

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Posted 02 March 2010 - 09:16 PM

Hi,

My computer is narcoleptic. It's shut down over half a dozen times today. I expect the occasional restart because of various programs deciding it's necessary, but this is nothing like that. It doesn't even power down; my screen goes black & it starts up again.

I'm new at this, so just tell me what information you'd like me to post & I will; I'm computer semi-literate & normally can solve these things myself. I have HijackThis (but usually rely on others to read the logs), the latest AVG, Spybot S&D & AdAware, so if you need any logs from those, just tell me.

Thanks,
Chris

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#2 Broni

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Posted 02 March 2010 - 09:39 PM

It doesn't even power down; my screen goes black & it starts up again.

Can you elaborate?

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#3 Chris L C

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Posted 02 March 2010 - 09:51 PM

Well, maybe, but I'm not quite sure what I'm looking for.

I'm running a desktop that I received from ABS computers in 2006; it's operating Windows 7 Ultimate. The processor is an AMD Athlon™ 64 X2 Dual Core Processor 4400+ 2.22 GHz. I have 2 GB of RAM installed. the System type is 32-bit.

During regular performance, which has until recently not been problematic, I experience exactly what I would expect if I were to unplug it really quickly, plug it back in & hit the power button, except that the whole process takes a second to complete.

The only recent changes I've made are installing Thunderbird & a few Windows updates (KB979306), (KB976662) & (KB976264). Oh wait, here's one more: "Cumulative Update for Media Center for Windows 7 (KB977863) (KB977863)"

I'm going to try a system restore, but if you all need any more information or have any suggestions, I'm grateful for the help & can do anything you need to help you to help me (well, except maybe buy/pay for new computer parts).

#4 Broni

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Posted 02 March 2010 - 09:57 PM

What I'm curious about is this:

It doesn't even power down

Does the computer actually restarts, or you monitor goes off and on?

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#5 Chris L C

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Posted 02 March 2010 - 10:00 PM

Ah, I'm sorry. No, the monitor doesn't turn off; it just goes black (with a little window in the upper left corner that tells me it isn't receiving input). This lasts about half a second, and then the logo from the manufacturer shows up. It's Windows 7 that's restarting.

#6 Broni

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Posted 02 March 2010 - 10:05 PM

Does the computer power off, power on?

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#7 Chris L C

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Posted 02 March 2010 - 10:07 PM

Yes, but none of the other usual shutdown mechanics.

#8 Chris L C

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Posted 02 March 2010 - 10:11 PM

I just want to say thank you for your interest, Broni/Mr. Sanders. I have to do a very quick favor for a friend, but I'll be back in my room in no more than eleven minutes.

#9 Broni

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Posted 02 March 2010 - 10:12 PM

none of the other usual shutdown mechanics

??

How old is this computer?
Desktop, or laptop?

Download, and install SpeedFan: http://www.almico.com/sfdownload.php
Post your computer temperatures:

Posted Image

Provide processor info (hold Windows logo key, and hit Pause/Break key to find out).

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#10 Chris L C

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Posted 02 March 2010 - 10:20 PM

I love when ten minute favors only take five minutes.

I provided all of the information you requested in my second post, & I've installed SpeedFan now.

#11 Chris L C

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Posted 02 March 2010 - 10:26 PM

SpeedFan says: IT8712F support was improved.

Fan speeds:

Fan1: 0 RPM
Fan2: 1241 RPM
Fan3: 5625 RPM
Fan4: 0 RPM
Fan5: 0 RPM

(Fire symbol)GPU: 58C [is the fire symbol bad, & how do I improve this?]
↓Temp1: 37C
↓Temp2: 36C
↓Temp3: 40C
(check mark)Temp1: 40C
(check mark)Core: 42C
---
Do you need any of the Vcore or other information? What does this tell you?

#12 Broni

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Posted 02 March 2010 - 10:31 PM

Temperatures look OK. Little bit on a warm side, but nothing to panic.
Are you doing anything in particular, when the computer restarts?
How is your security status?

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#13 Chris L C

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Posted 02 March 2010 - 10:38 PM

Fan wise, I just popped it open, & I see five fans which are spinning. Could probably use some compressed air, but when couldn't they?

No, I'm doing nothing unusual when the computer restarts.

Security status: behind a college firewall that's actually quite good, up to date on AVG. But I don't know whether AVG would have caught anything, because the last two scans have been cut off by the restarts. I have Spybot SD-resident running. I ran the most recent RogueRemover & CWShredder (not that the latter would have helped for this), & I have HijackThis, but I've always had someone else read the logs for me, so I haven't tried it yet. I do know that I keep a fair amount of crap running, though.

#14 Brewster Down Under

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Posted 02 March 2010 - 11:16 PM

I would say you are using a trial version of Windows7.

To find out hit start, type in winver and it will tell you.

Here is a link with more info. http://www.techradar.com/news/computing/bi...n-begins-673740

Hope this helps :huh:
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#15 Chris L C

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Posted 02 March 2010 - 11:24 PM

Except that I'm running Windows 7 Ultimate. Still, you might be right for some reason I can't discern. :huh: Maybe they think I'm using that. Who knows?

EDIT: You know, I'm starting to think you're right about that; I'll get right on that. Thanks so much!

Edited by Chris L C, 02 March 2010 - 11:27 PM.





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