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Please help with Tideserv


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3 replies to this topic

#1 puma

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Posted 02 March 2010 - 01:30 PM

Hello,

Norton Firewall gives me this message

HTTPS Tidserv Request
Every half hour or so my norton tells me they have blocked "an intrusion attempt by c36996639.cn was blocked Application Path \DEVICE\HARDDISKVOLUME2\Wprogram files\internet explorer\iexplore.exe

The Risk Name is HTTPS Tidserv Request 2

Ive initially ran Malwarebytes and it found and removed infected items. Although I did not see Tideserv as one of the them.

Nothing came up in running a Norton scan and it tells me no action is required when caught via the Firewall.

I also checked to see if I had TDSSserv my going to My Computer and checking Hidden Drivers under non Plug and Play and nothing came up.


Here's my Malwarebytes log

Malwarebytes' Anti-Malware 1.44
Database version: 3809
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

3/2/2010 8:18:17 AM
mbam-log-2010-03-02 (08-18-17).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 229774
Time elapsed: 1 hour(s), 59 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\FocusInteractive (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Fun Web Products (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\FunWebProducts (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I am kind of a novice so your help is greatly appreciated. Thanks

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#2 boopme

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Posted 02 March 2010 - 02:12 PM

Hi, as long as it is blocking it it should not be getting in. Let's do 2 scans and check anyway.
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

Now SAS>>>>>>>>
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


May as well Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 puma

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Posted 02 March 2010 - 09:41 PM

Hello

Thanks for the taking the time to help me. I really appreciate that!!!!

I followed all of your steps and I have the following.

ESET SCAN Log

C:\Documents and Settings\Tony\Application Data\Sun\Java\Deployment\cache\6.0\59\4d13647b-7509cf2d Java/TrojanDownloader.OpenStream.NAC trojan cleaned by deleting - quarantined
C:\Documents and Settings\Tony\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\file\animan.class-7e718e96-2c78626c.class Java/TrojanDownloader.OpenStream.NAC trojan cleaned by deleting - quarantined


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/02/2010 at 06:57 PM

Application Version : 4.34.1000

Core Rules Database Version : 4632
Trace Rules Database Version: 2444

Scan type : Complete Scan
Total Scan Time : 01:35:55

Memory items scanned : 244
Memory threats detected : 0
Registry items scanned : 6469
Registry threats detected : 3
File items scanned : 105108
File threats detected : 23

Adware.CouponBar
HKU\S-1-5-21-4247586869-2303240727-1331101201-1006\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{5BED3930-2E9E-76D8-BACC-80DF2188D455}
HKU\S-1-5-21-4247586869-2303240727-1331101201-1006\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{62960D20-6D0D-1AB4-4BF1-95B0B5B8783A}
HKU\S-1-5-21-4247586869-2303240727-1331101201-1006\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser#{5BED3930-2E9E-76D8-BACC-80DF2188D455}
C:\SYSTEM VOLUME INFORMATION\_RESTORE{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP1049\A0259531.DLL
C:\WINDOWS\CPNPRT2.CID
C:\WINDOWS\SYSTEM32\CPNPRT2.CID

Adware.Tracking Cookie
C:\Documents and Settings\Tony\Cookies\tony@ads.bleepingcomputer[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@a1.interclick[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@ad.yieldmanager[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@ads.pointroll[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@atdmt[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@atdmt[3].txt
C:\Documents and Settings\NetworkService\Cookies\system@casalemedia[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@click.fastpartner[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@clickpayz9.91462.blueseek[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@content.yieldmanager[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@doubleclick[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@doubleclick[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@interclick[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@invitemedia[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@media6degrees[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@pointroll[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@realmedia[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@revsci[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@statcounter[1].txt

Browser Hijacker.Favorites
C:\Documents and Settings\Tony\Favorites\Travel\Travel Insurance.url

Malwarebytes' Anti-Malware 1.44
Database version: 3816
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

3/2/2010 7:33:24 PM
mbam-log-2010-03-02 (19-33-24).txt

Scan type: Quick Scan
Objects scanned: 125968
Time elapsed: 12 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CLASSES_ROOT\scrfile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: (NOTEPAD.EXE %1) Good: ("%1" /S) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\regfile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: (NOTEPAD.EXE %1) Good: (regedit.exe "%1") -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


After I ran this I no longer received the An intrustion Tideserv notice was blocked from Norton anymore.

I did get two Trojan Horses were blocked notices from Norton. There was no name to the Trojan. I deleted the source file it was coming from
c:\windows\temp\jar_cache1869490135980065988.tmp
Once I delete it I cleaned all files in recycle bin using Windows Washer.

I ran SuperAntiSpyware and MBAM agian and they both came back clean. I have not received any notices from Norton since.

Please let me know what you think. I hope the computer is safe to use again.

Thanks for all your help

Puma

#4 boopme

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Posted 02 March 2010 - 09:58 PM

Hello,good job with the follow up scans.. One more thing to check before we mop up.
What firewall are you using?
I need to see what JAVA is runnning as it may be the exploit.

Go into Control Panel>Add Remove Programs. Be sure the 'Show Updates' box is checked. Go down the list and tell me what Java applications are installed and their version. (Highlight the program to see this).
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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