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Re-Post: 2nd Request for Help


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#1 Stanley Bubbs

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Posted 27 February 2010 - 03:03 PM

My system appears to have been hickjacked by virus rootkit win32.tdss.d, according to Kaspersky. Of the latter can do nothign about it. On reboot K tells me about, and cannot remove it. Attached is the log file. Attached is also Some other files. I tried to run the last program you suggested that I run, and it brings me the blue screen of death. I'm really dying here. Please respond.

Attached Files


Edited by Stanley Bubbs, 28 February 2010 - 12:22 AM.


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#2 Stanley Bubbs

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Posted 02 March 2010 - 01:24 PM

This is my 2nd post. If someone is not able or willing to help of this forum is not monitored I wish someone would let me know. The GMER log will not upload. Says it is too large.

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our Malware Removal Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the Malware Removal Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another MRT member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

Thank you for understanding.

Pandy~
Forum Moderator

Attached Files


Edited by Pandy, 02 March 2010 - 01:58 PM.


#3 Farbar

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Posted 03 March 2010 - 01:54 AM

Hi Stanley Bubbs,

Welcome to Virus/Trojan/Spyware/Malware Removal (VTSMR) forum and apologies for the delaqy. I am going to assist you with your problem.

Please refrain from making any changes to your system (scanning or running other tools, updating Windows, installing applications, removing files, etc.) from now on as it might interfere with our fixes. Please let me know in your next reply if you agree with this.
  1. To submit the GMER file:
  2. I do not recommend that you have more than one anti virus product installed and running on your computer at a time. The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti virus products to cause "false alarms". It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection. In general terms, the two programs may conflict and cause:
    1) False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.
    2) System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time.
    Please keep Kasperskey and uninstall the rest (Vipre and if Spyware Doctor is also atispyware with antivirus uninstall).

  3. I see on the log Ask Toolbar is installed on your computer.

    This program is known to be bundled with adware/spyware. You may read more about Ask Toolbars here:
    http://www.benedelman.org/spyware/ask-toolbars/

    To uninstall Ask Toolbar:

    Click "start" on the taskbar and then click on the "Control Panel" icon.
    Please doubleclick the "Add or Remove Programs" icon.
    A list of programs installed will be "populated" this may take a bit of time.
    If they exist, uninstall the following by clicking on the following entries and selecting "remove":

    Ask Toolbar

    Also remove the folder in bold (if present) only after uninstalling Ask Toolbar:
    C:\Program Files\AskBar
    c:\program files\askbardis

  4. Please run DDS and post a fresh DDS.txt to your reply. No need for the Attach.txt

Edited by farbar, 03 March 2010 - 01:55 AM.


#4 Farbar

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Posted 06 March 2010 - 08:42 PM

This thread will now be closed due to lack of activity.

If you should have a new issue, please start a new topic.




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