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Black screen with pointer after logon


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#1 dankityd

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Posted 02 March 2010 - 01:16 PM

I thought I was going to love Win 7...

Brand new Dell Vostro 220 (11 of them) at a school.

Dell support is of course useless so far. First they told me it was a software issue and therefore not their problem. My second attempt was fruitless for different reasons. So...

Updated. Installed apps. Joined domain. Fine, nothing unusual.

Then it starts giving me a blank screen with only a pointer, AFTER I logon to a domain account. If I let it sit for ten minutes, the GUI loads just fine! CTL ALT DEL doesn't work. But if I turn sticky keys on I can get to a window that will let me type explorer.exe and then it loads instantly.

It does not seem to effect local profiles.

At first I thought this was a Kaspersky error so I restored the factory image several times trying to track down where the problem pops up. After much testing it seems that this happens whether Kaspersky is installed or not.

I read this thread http://www.bleepingcomputer.com/forums/t/296398/black-screen-of-death/ and tried to delete the event logs but it tells me that SYSTEM is hanging on to the file so I can't delete it.

I logged on locally and deleted the domain account profiles. When I tried to log in with them again it said I was logged into a temporary profile. This happened repeatedly even after restarts.

The event viewer says that "the winlogon notification subscriber is taking too long to handle the notification event (StartShell)"

There are also tons of "Session 'Circular Kernel Content Logger' failed to start with the following error:0x0000035"

This has happened on all 5 of these machines that I have unpacked of the 11 total in the order.

I ran the Prevx "fixshell" that seemed as if it was intended for this issue but it didn't work. I also saw a MS update (KB974431) that seemed related but apparently it is already installed.

Any advice is appreciated. Thanks in advance.

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#2 Jacee

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Posted 02 March 2010 - 04:18 PM

It looks to me like a Dell problem! :huh:

This has happened on all 5 of these machines that I have unpacked of the 11 total in the order.


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#3 dankityd

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Posted 04 March 2010 - 01:08 PM

I'm not convinced that it is a Dell problem. As a result of my latest factory re-imaging, it seems that if I join the domain but don't update Windows then it is fine!

So I have 11 machines that can never be updated?!? Unacceptable.

Any thoughts?

#4 dankityd

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Posted 04 March 2010 - 01:32 PM

ok scratch that. It happened anyway. Apparently all it takes is joining the domain.

NExt test is to image again and see if it happens if I do nothing at all.

#5 cryptodan

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Posted 04 March 2010 - 03:28 PM

How are all these computers connected to the Domain Controller/Forest?

#6 dankityd

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Posted 05 March 2010 - 12:55 PM

2003 Server through varying hierarchies of 10/100 switches and cabling. seems to have little to do with my physical location in the network or how many levels of switching are involved.

THere are group policies in place that have never had to work with Windows 7 before. I hadn't thought of that until just now.

I have inherited this whole system and have never had to deal with policy objects. I'm not really an IT pro either.

Once the thing loads it has all functionality. I can see my network just fine and everything behaves as it should.

#7 dankityd

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Posted 05 March 2010 - 02:05 PM

Disabling IPv6 seems to be mostly effective in solving this problem. If someone can explain this to me I'd appreciate it.

#8 dankityd

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Posted 05 March 2010 - 02:17 PM

alright now you can scratch that too. It's only somewhat effective. Not really a solution.

#9 cryptodan

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Posted 05 March 2010 - 02:20 PM

Disabling IPv6 seems to be mostly effective in solving this problem. If someone can explain this to me I'd appreciate it.


I haven't got a clue. But I personally dislike OS makers enabling IPv6 on default it annoys me. I do not need it. Thanks for providing a solution.




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