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virus found win32 heur


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8 replies to this topic

#1 angicx

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Posted 02 March 2010 - 11:52 AM

avg detected "virus found win32 heur". it was quarantined but then my mouse started freezing to the point that i would have to do a hard reboot, and i just got a blue windows screen saying windows detected a problem and had to shut down. i booted to last known good congiguration successfully, and got a message window saying that a serious error had been fixed (i dont remember exact wording) but my mouse is still freezing so i'm worried.

i went thru a proccess recently with a tech because i had similar problems. i was told it was a malware infection and rootkit but the computer stopped resonding before we could complete the proccess. i had to do a complete windows reinstall. now these problems.

i'd downloaded some games from cnet when i got the avg virus warning. i scanned again with avg and malware bytes but no flags.

I have windows xp professional.
acer aspire 3690 laptop
internet explorer

thanks in advance
angi c

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#2 boopme

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Posted 02 March 2010 - 01:26 PM

Hello let's se if MBAM reveals more.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 angicx

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Posted 02 March 2010 - 01:52 PM

thanks for replying so quickly :thumbsup:
i'm having trouble with my comp freezing and having to do hard reboot, then windows freezing up at the load screen. i had to re-try several times before i could get to my dektop, so if i don't respond back, that's probably why. i already went thru several basic steps with a tech here a few weeks ago before my system completly crashed. i'm ready to proceed and won't make any changes from here on out, but i'm afraid if i don't get it fixed quickly, my system will become completely unresponsive again....
runing mbam is the first thing i did yesterday when the problem first occured. it found no problems then or today. i just ran super antispyware right now and it found "trojan.agent/gen-SVC[Fake]"

here's the mbam log.

Malwarebytes' Anti-Malware 1.44
Database version: 3811
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

3/2/2010 1:21:46 PM
mbam-log-2010-03-02 (13-21-46).txt

Scan type: Quick Scan
Objects scanned: 110601
Time elapsed: 8 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Edited by angicx, 02 March 2010 - 02:29 PM.


#4 boopme

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Posted 02 March 2010 - 02:40 PM

OK,let's try a safe mode scan. It's a bit longer probably an hour.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 angicx

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Posted 05 March 2010 - 07:02 PM

sorry it took so long, my comp froze up and i tried many times unsuccessfully to reboot. it kept either freezing up at the windows load screen or at the desktop. when i tried safe mode, it would freeze in the midddle of that load too. i actually got online once and had about half of this reply typed up to you before it froze again and then never would reboot. in a desperate attempt to get my comp in some form of working order, i tried to do a sys restore but that was unsuccessful. that's all it said it didn't say why, so i then went back and restored the more recent date which is the one where i started having trouble to begin with... today i turned it on planning to try and re-install windows from a borrowed disc (a friend who mass installs at a school) but it started without any problems and it hasn't frozen up yet. before, at some points i did get a blue screen that said windows had detected a problem and was shutting down. there was alot of tech info but at the top there was a msg that said driver IRQL Not Less Or Equal, with an underscore symbol separating each word. I'm telling you this just in case it's relevant to my problems... one more thing, at some point i'd ran some stuff, i can't remember what but it might have been combofix, and i got a message that a windows file was missing. i normally wouldn't have been doing troubleshooting by myself, but i'd went thru all of this before with a tech (i had a similar problem, different malware it think) and i was just trying to get the comp to work AT ALL, so i tried it... i can get those logs and post them if u think it would help. i know that i'd run super at one time and it DID find something, but it was with different settings i think. this all happened right after i first posted this thread and couldn't get back on and was trying anything to fix it.

here's the windows file that was noted as missing:
c:\windows\system32\wscntfy.exe

also combofix deleted a couple of things.
one was something in my documents and settings folder and another was a windows app patch. that last one looked weird, it was a bunch of letters and numbers, so let me know if u want it and i'll see if i can retrieve that log.

i'm not finding any malware or viruses so what do you think is going on?

here's the super log. I did run in normal mode, i was scared to try and boot to safe cuz that's when i lost function last time.
thanks
ac

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/05/2010 at 05:33 PM

Application Version : 4.34.1000

Core Rules Database Version : 4644
Trace Rules Database Version: 2456

Scan type : Complete Scan
Total Scan Time : 00:29:27

Memory items scanned : 394
Memory threats detected : 0
Registry items scanned : 4091
Registry threats detected : 0
File items scanned : 18463
File threats detected : 0

here's the other one just in case.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/02/2010 at 12:51 PM

Application Version : 4.34.1000

Core Rules Database Version : 4631
Trace Rules Database Version: 2443

Scan type : Complete Scan
Total Scan Time : 00:22:34

Memory items scanned : 445
Memory threats detected : 0
Registry items scanned : 4109
Registry threats detected : 0
File items scanned : 10748
File threats detected : 6

Adware.Tracking Cookie
C:\Documents and Settings\Owner\Cookies\owner@richmedia.yahoo[3].txt
C:\Documents and Settings\Owner\Cookies\owner@richmedia.yahoo[1].txt
C:\Documents and Settings\Owner\Cookies\owner@usps.ems-tracking[1].txt

Trojan.Agent/Gen-SVC[Fake]
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1B81BA03-B66B-4F9C-853B-FE4626B30C2B}\RP1\A0003187.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1B81BA03-B66B-4F9C-853B-FE4626B30C2B}\RP1\A0003188.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1B81BA03-B66B-4F9C-853B-FE4626B30C2B}\RP1\A0003192.EXE

Edited by angicx, 05 March 2010 - 08:06 PM.


#6 angicx

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Posted 05 March 2010 - 08:15 PM

please read the post above, it's new too.
as an afterthought, here's the only mbam log that had any result. you'll see the date is before we began, but i thought it may be relevant, or may have left something behind, so here it is. sorry if these are the ones i should have been showing u to begin with, i was just moving to quick to think clearly i guess :thumbsup: thanks again..

Malwarebytes' Anti-Malware 1.44
Database version: 3795
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

2/26/2010 12:27:19 AM
mbam-log-2010-02-26 (00-27-18).txt

Scan type: Quick Scan
Objects scanned: 111306
Time elapsed: 7 minute(s), 58 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\forceclassiccontrolpanel (Hijack.ControlPanelStyle) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Edited by angicx, 05 March 2010 - 08:17 PM.


#7 boopme

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Posted 05 March 2010 - 09:54 PM

Hello I think we need to approach this one of 2 ways. As your system is not stable. we either need to reformat and reinstall the system. i can provide some info for that.
OR we have to post a DDS log and go that route as ComboFix has been run already and probably did somethings we didn't want.

You will need to Download and Run DDS which will create a Pseudo HJT Report as part of its log..
If for some reason you cannot perform a step, move on to the next.
Please follow this guide. go and do steps 6 thru 8 ,, Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help . Then go here Virus, Trojan, Spyware, and Malware Removal Logs ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 angicx

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Posted 05 March 2010 - 11:24 PM

im sorry about running combofix on my own, my comp was just barely booting 1 out of every 8 times or so, so i tried because i was desperate. i wrote down the exact files that were deleted (only 2) if u want me to type them out for you. i also posted the logs u requested in the other area under "possible win32 heur virus"..

one more thing. i've been doing research on the blue screen msg, "driver irql not less or equal", with an address of ar5211.sys. there's alot of info on it... i just can't figure out if any of it would help me. apparently it's well known and i'm reading that other computers with the problem are acting just like mine.. the general advice being given is to update or uninstall a driver (i've discovered it's an atheros wireless driver) or an intel acceleration program known to cause issues, but i don't want to start fidling with things i don't understand without help. i searched for the intel acceleration program and didn't find it, but i do have an intel graphics media acceleration driver.. is that the same thing or related? i read somewhere else where it could be that my ram is bad. is it possible my virus program got rid of my virus and what i have now is just a driver or ram related problem? i tried updating the driver but don't have a cd to do so. i found a tech blog that said to disable the driver then update from a non wireless connection, and i don't really understand the point becasue i don't have anything but my wifi. i can't seem to locate or figure out how to get the update online with just the wifi yet. still trying though. from what i understand, updating may fix the problem though...
thanks alot
angi c

Edited by angicx, 06 March 2010 - 02:04 PM.


#9 Orange Blossom

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Posted 06 March 2010 - 07:02 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/300654/possible-win32-heur-virus/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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