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boopme asked me to post here regarding browser redirects and smss32.exe


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16 replies to this topic

#1 scardona

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Posted 02 March 2010 - 11:29 AM

Hey,

boopme asked me to post logs here in order to get some help. Topic referenced is here: http://www.bleepingcomputer.com/forums/t/299061/search-result-redirects-under-firefox-and-ie/ ~ OB

I have tried everything. Two weeks ago...I was downloading something from freakshare and a program called Security Essentials 2010 got into my computer without my knowledge. This damn program caused my desktop to go all blue and wouldn't let any programs run. I got help by finding out how to run spybot and malwarebytes on the infected machine. It took a while to be free of spyware. My problem now is that my google search results have been hijacked. I type in a query and maybe the first link works...and if I click on the second link, I get a redirect. I am also experiencing new pages opening up as well.

I came upon this site amongst my searches and it seems like a very good place to have my problem fixed. Please help me! I am on Windows XP.

Thanks in advance,

Santos

Attached Files


Edited by Orange Blossom, 02 March 2010 - 04:45 PM.


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#2 extremeboy

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Posted 02 March 2010 - 05:43 PM

Hello.

I see multiple infections here currently.

Let's do the following.

Download and Run Combofix

Please visit this webpage for instructions for downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix. Refer to this page on instructions on doing so.

Please include the C:\ComboFix.txt in your next reply for further review. Even if after running CF things may "feel" or "look" better, that doesn't necessarily mean we're done or your system is clean. Please continue working with me until I declare your computer is clean.

With Regards,
Extremeboy
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#3 scardona

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Posted 02 March 2010 - 10:07 PM

Hey,

Thanks for your reply and for your time. After ComboFix was done, I re-enabled all of the programs that I disabled before running it. Spybot alerts came up which I denied, I would rather be safe then sorry. Attached is the ComboFix log.

So far no browser redirects and no new tabs/windows but I will see over the next couple of hours/days. I have learned my lesson and just today, while I was reading the forum, I got a popup about installing virus software and force shutdown my machine.

To be even safer from now on, I downloaded a program called Sandboxie that isolates a program of your choosing from the rest of the system. So I can run Firefox within it and if any infections would happen, I delete the virtual machine, and it is like nothing ever happened.

Take care,

Santos

Attached Files

  • Attached File  log.txt   17.82KB   12 downloads

Edited by scardona, 02 March 2010 - 10:08 PM.


#4 extremeboy

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Posted 03 March 2010 - 09:18 PM

Hello.

That's good, however I need to mention regarding one of the infection on board here.
Rootkit Threat

Unfortunatly One or more of the identified infections is a Rootkit/backdoor trojan.

IMPORTANT NOTE: Rootkits and backdoor Trojans are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. You should change each password by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. Tell me what you want to do.

If you wish to continue, please let me know in your next reply
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#5 scardona

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Posted 03 March 2010 - 09:36 PM

Hey,

Thanks for your time. I would like to continue with removal.

Take care,

Santos

#6 extremeboy

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Posted 03 March 2010 - 10:19 PM

Hello again.

There are still a few leftovers and infections on your system that we need to help you remove. Please run Combofix one more time with all security programs disabled and then run the following scan.

We need to create an OTL Report
  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. Under "Extra Registry" please check "Use Safelist" and also check "LOP Check" and "Purity Check" as pictured.
  6. Copy and Paste the following code into the textbox. Do not include the word "Code"

    CODE
    netsvcs
    msconfig
    safebootminimal
    safebootnetwork
    activex
    drivers32
    %ALLUSERSPROFILE%\Application Data\*.
    %ALLUSERSPROFILE%\Application Data\*.exe /s
    %APPDATA%\*.
    %APPDATA%\*.exe /s
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    /md5stop
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    CREATERESTOREPOINT

  7. Push
  8. A report will open. Copy and Paste that report in your next reply.
  9. Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#7 scardona

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Posted 04 March 2010 - 09:20 AM

Hey,

Thanks so much for your time and help. I have attached the logs you requested as well as the combo fix log just incase.

Take care,

Santos

Attached Files



#8 extremeboy

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Posted 04 March 2010 - 09:43 PM

Hello again.

That's looking good now. Let's tell Combofix to perform an action.

Run ComboFix with CFScript

We will run ComboFix again. This time, the instructions are slightly different.
  • Close any open browsers.
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are unsure how.
  • Open notepad (Start>Run>"notepad") and copy/paste the text in the quotebox below into it:
    CODE
    Netsvc::
    yadofvmz
    Save this as CFScript.txt, in the same location as ComboFix.exe. (This should be your desktop.)

    Refering to the picture above, drag CFScript into ComboFix.exe.
When finished, it shall produce a log for you at "C:\ComboFix.txt". Post back with that log.

Do not mouseclick ComboFix's window while it's running. That may cause it to stall

Once you have done that, let's get a Malwarebytes scan...

Download and run MalwareBytes Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

For complete or visual instructions on installing and running Malwarebytes Anti-Malware please read this link

Post those two logs in your next reply and let me know how your computer is running now too.
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

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#9 scardona

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Posted 05 March 2010 - 11:43 AM

Hey,

Thanks for your help and reply. I was on the internet all night last night and no redirects or new windows. I am happy that Malwarebytes showed no malicious items.

Attached are the two logs.

Take care,

Santos

Attached Files



#10 extremeboy

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Posted 06 March 2010 - 03:05 PM

Looking good. smile.gif

Let's get one last scan to make sure all is good.

Run ESET Online Scan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push
You can refer to this animation by neomage if needed.

Take a new DDS run afterward and post back with both the DDS and Attach logs in your next reply. Also, let me know how your computer is running and if you have any more problems, issues or symptoms left.

Thanks.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

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#11 scardona

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Posted 08 March 2010 - 11:21 AM

Hey,

Computer seems to be running fine. No popups in the browser no weird messages. Something is still going on as ESET found some problems, I did have ESET remove any problems. Attached are the logs. Thanks again for your help!

Take care,

Santos

Attached Files


Edited by scardona, 08 March 2010 - 11:22 AM.


#12 extremeboy

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Posted 08 March 2010 - 09:13 PM

Download and Run OTM
  1. Please download OTM by OldTimer and save it to your desktop.
  2. Double click the icon on your desktop If you are running on Vista, right click on the file and choose Run As Administrator.
  3. Paste the following code under the area. Do not include the word "Code".
    CODE
    :reg
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "smss32.exe"=-
    :Commands
    [CREATERESTOREPOINT]
    [resethosts]
    [emptytemp]
    [reboot]
  4. Click the large button.
  5. If OTM requires are reboot, please allow it to do so.
  6. Copy/Paste the contents under the line here in your next reply.
Note: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.

Looking good. Let's see the OTM report and we should be good to go.
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

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#13 scardona

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Posted 09 March 2010 - 08:39 AM

Hey,

Thanks so much. Attached is the log.

Take care,

Santos

Attached Files



#14 extremeboy

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Posted 09 March 2010 - 03:35 PM

Hello again.

That's looking good. smile.gif Let's cleanup then.

Update Java to Version 6 Update 18

Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 Update 18 and save it to your desktop.
  • Look for JDK 6 Update 18 (JDK or JRE).
  • Click the Download JRE button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u18-windows-i586-p.exe to install the newest version.
-- If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
-- If you choose to update via the Java applet in Control Panel, uncheck the option to install the Toolbar unless you want it.
-- The uninstaller incorporated in this release removes previous Updates 10 and above, but does not remove older versions, so they still need to be removed manually.



Please follow/read the steps below to remove the tools we used and for some more information. smile.gif


Uninstall ComboFix

Remove Combofix now that we're done with it.
  • Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
  • Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between the "x" and "/")
  • Please follow the prompts to uninstall Combofix.
  • You will then recieve a message saying Combofix was uninstalled successfully once it's done uninstalling itself.
This will uninstall Combofix and anything assoicated with it.

Download and Run OTC

We will now remove the tools we used during this fix using OTC.
  • Download OTC by OldTimer and save it to your desktop.
  • Double click icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.

System A bit Slow? Try StartupLight

You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.

If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware.


Congratulations! You now appear clean! specool.gif

Now that you are clean, please follow and read some of the prevention tips below.

Preventing Infections in the Future


Please also have a look at the following links, giving some advice and Tips to protect yourself against malware and reduce the potential for re-infection:

Some of the main things you should consider to perform/read are:
  • Disabling Autorun/Play on Flash-Drive/Removable Drives
  • Avoid gaming sites, underground web pages, pirated software sites, and Peer to Peer Programs
  • Keep Windows Updated through going to Windows Updates
  • Updating Non-Microsoft Programs
  • Keeping Security softwares updated

It is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.

Update all programs regularly - Make sure you update all the programs you have installed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

Glad I was able to help and thank you for choosing Bleeping Computer as you malware removal source.
Don't forget to tell your friends about us and Good luck thumbup2.gif


If you have no more questions, comments or problems please tell us, so we can close off the topic.

Thanks smile.gif

With Regards,
Extremeboy

Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#15 scardona

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Posted 10 March 2010 - 10:02 AM

Hey,

So far so good. I have done all tasks! I have already started recommending this site to friends! Please know that I really appreciate it. I will see how I may contribute on this site. I am an expert on all things palm.

Take care,

Santos

Edited by scardona, 10 March 2010 - 10:02 AM.





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