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PC reboots on it's own


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#1 One Dot Com

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Posted 08 September 2005 - 11:06 PM

While using "Roxio" computer rebooted on it's own and the following error message popped up:
"Microsoft Windows Error signature
BCCode:1000008e BCP1:C0000005 BCP2:A6C412B7 BCP3:A602393C
BCP400000000 OSVer:5_1_2600 SP:2_0 Product:256_1" (without the quotes)

This happened twice, the second time I was just surfing the web.
Otherwise the PC runs just fine. I"m running Windows XP Media Center Edition,
3GHz 1GB Memory. Also use Norton Internet Security, Spybot S&D, AdAware,
WinPatrol, Spyware Blaster and Spyware Guard.
I asked SONY (my make of PC) what should be done about it. All they tell me,
"Restore to previous setting, which I did, but it happened again.This time I did not
restore, and so far everything seems to be OK.

I also tried to find an answer by Googleing the problem, but did not find a proper
answer.

Does anybody have a clue what this is all about? Your help is always appreciated, thank you.

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#2 dc3

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Posted 09 September 2005 - 02:59 AM

From the M$ web site.

The HaxDoor virus may cause a "STOP 0x00000050" or "STOP 0x0000008e" error message
Explains that the HaxDoor virus may generate a Stop error message or restart your computer in Windows Server 2003, Windows 2000, or Windows XP. You can manually remove the variant of the HaxDoor virus to resolve this issue.
http://support.microsoft.com/default.aspx? scid=kb;en-us;903251

This does a better job of explaining and provides some methods of extraction.

http://securityresponse.symantec.com/avcen...or.haxdoor.html

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#3 One Dot Com

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Posted 09 September 2005 - 05:50 PM

Hello dc3,
Thanks for your reply. I checked with Microsoft support (the one you sent me),
which told me if I have "Security Bulletin MS05-039, Security Update 899588"
my computer will be protected against this virus. I obtained my PC on Aug.09/05
and I installed all updates (including 899588) the same date before any other use of the PC.
The 2 reboots happened much later. I am not sure, if I still should run your
suggested procedures. Also, as I mentioned ,I'm using NAV and a2 (a-squared),
which scans and protects against Viruses, Worms, Trojans, Spyware, etc.

Please feel free to suggest more info. :thumbsup:

#4 awg1011

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Posted 09 September 2005 - 06:51 PM

Try an online virus scan. I use this one at Trend Micro.

#5 dc3

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Posted 09 September 2005 - 09:44 PM

Run hijack this and post a copy in the ativirus forum, If these guys will not read it, pm me and I'll send you information for a place that will help you with it.

http://www.tomcoyote.org/hjt/

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#6 One Dot Com

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Posted 09 September 2005 - 10:02 PM

I did what you suggested, no infected files found! :thumbsup:




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