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Posted 02 March 2010 - 04:55 AM

Hi everyone

A computer at my work keeps getting a popup message every 5 seconds or so. The message reads:


Error Loading

The specified module could not be found

It doesn't specify which file it can't find, which makes it a bit more difficult to get rid of.

I've run the XP System File Checker and installed Super Anti-Spyware and CCleaner and run them. The spyware program and AVG found a few trojans and removed them, but the annoying pop-ups are still there. What can I do next?

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#2 hamluis



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Posted 02 March 2010 - 09:41 AM

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted

Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message.

You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.

AutoRuns for Windows - http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx

Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)

Open the folder and double-click on autoruns.exe to launch it. Please be patient as it scans and populates the entries.

When done scanning, it will say Ready at the bottom.

Scroll through the list and look for a startup entry related to the file(s) in the error message. Right-click on the entry and choose delete.

Reboot your computer and see if the startup error returns.


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