Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

help removing msa.exe


  • Please log in to reply
13 replies to this topic

#1 docta jones

docta jones

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:11:25 AM

Posted 01 March 2010 - 10:16 PM

any suggestions on how to remove msa.exe from my computer. System is slow. Lots of pop ups.

Edited by Orange Blossom, 01 March 2010 - 10:54 PM.
Move to AII. ~ OB


BC AdBot (Login to Remove)

 


#2 Sashacat

Sashacat

  • Members
  • 372 posts
  • OFFLINE
  •  
  • Local time:02:25 PM

Posted 01 March 2010 - 11:57 PM

Hello :thumbsup:

This site has two topics on msa:

BleepingComputer.com -> Startup Programs Database -> MSA.exe Information
http://www.bleepingcomputer.com/startups/MSA.exe-23769.html



How to remove MS Antivirus
Posted by Grinler on August 21, 2008

http://www.bleepingcomputer.com/virus-remo...ve-ms-antivirus
If we don't change the direction we are going,
We are likely to end up where we are headed.

#3 Keithuk

Keithuk

  • Members
  • 957 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:25 PM

Posted 02 March 2010 - 07:28 PM

any suggestions on how to remove msa.exe from my computer. System is slow. Lots of pop ups.

Yes I was getting the occasional web site popup yesterday. I noticed msa.exe in Task Manager and I knew that shouldn't be running. So I did a full scan with Malwarebytes and it found msa.exe and sshnas21.dll with a few registry links. I didn't make an MSA folder in Program Files though. Full scan and delete all items and a restart appeared to do the trick. It wasn't particularly slow its just these web popups that I noticed. It also leaves/makes an a.dat file in the Temp folder. :thumbsup:

Edited by Keithuk, 02 March 2010 - 07:32 PM.

Keith

Windows ME (spare computer)
Windows XP 2002 Professional SP3 (desktop computer)
Windows 7 Professional SP1 32bit (laptop computer)

Windows 8 64bit spare drive for laptop computer


#4 docta jones

docta jones
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:11:25 AM

Posted 03 March 2010 - 12:12 AM

thanks for the help. I am having trouble with downloading malware on my computer. Sashacat, I used one of the suggestions that you posted. I was able to start the download of Malwarebytes and then my computer came up with an error box. It said the following:

SETUP unable to execute file:
c/program files\malwarebytes

CreateProcess failed; code 2
system cannot find the file specified

Any suggestions to fix this?

#5 Sashacat

Sashacat

  • Members
  • 372 posts
  • OFFLINE
  •  
  • Local time:02:25 PM

Posted 03 March 2010 - 10:25 AM

Hello :thumbsup:

Did you try EVERYTHING listed in the
"Troubleshoot Malwarebytes' Anti-Malware, -->Error 2 when installing MBAM" section:
How to use Malwarebytes' Anti-Malware to scan and remove malware from your computer
Posted by Grinler on February 16, 2010

http://www.bleepingcomputer.com/virus-remo...alware-tutorial
If we don't change the direction we are going,
We are likely to end up where we are headed.

#6 docta jones

docta jones
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:11:25 AM

Posted 03 March 2010 - 09:07 PM

I walked through the directions but can not open Malware Bytes as it says. When I click on it I get Internet Explorer cannot display the page. As recommended, I ran Rkill.com to eliminate the infections. It got rid of about six of them. I went back, clicked on the Malware Bytes and still am getting the same Internet Explorer problem.

What is my next option?

#7 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,416 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:02:25 PM

Posted 03 March 2010 - 10:57 PM

Some rootkits can terminate your security tools by changing the permissions on targeted programs so that they cannot run or complete scans. Further investigation is required to determine if this is the case with the issues you have described.

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report for me to review.
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad, then copy and paste the entire contents starting with Running from... to Finished!) in your next reply.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 docta jones

docta jones
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:11:25 AM

Posted 04 March 2010 - 12:05 AM

Ran Win32Diag and this is what is came up with.


Running from: C:\Documents and Settings\HP_Owner\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\HP_Owner\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...





Finished!

#9 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,416 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:02:25 PM

Posted 04 March 2010 - 12:00 PM

Hello. let's run these then. MBAM may work after this.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 docta jones

docta jones
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:11:25 AM

Posted 04 March 2010 - 10:17 PM

I was able to download ATF Cleaner, but not Super. Do I need to try to download in Safe Mode?

#11 docta jones

docta jones
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:11:25 AM

Posted 04 March 2010 - 11:07 PM

Boopme, I had my brother email a zip of Super. I will run both of them as directed and let you know.

#12 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,416 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:02:25 PM

Posted 05 March 2010 - 11:34 AM

Ok thanks.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 docta jones

docta jones
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:11:25 AM

Posted 05 March 2010 - 07:47 PM

Boopme, following is the Statistics/Logs from SUPERAntiSpyware.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/05/2010 at 04:26 AM

Application Version : 4.34.1000

Core Rules Database Version : 4596
Trace Rules Database Version: 1978

Scan type : Complete Scan
Total Scan Time : 06:56:15

Memory items scanned : 220
Memory threats detected : 2
Registry items scanned : 6119
Registry threats detected : 33
File items scanned : 98583
File threats detected : 61

Adware.Vundo/Variant-EC
C:\WINDOWS\SYSTEM32\VADIVASU.DLL
C:\WINDOWS\SYSTEM32\VADIVASU.DLL
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler#{d6838b52-0307-49a3-8b09-2e504680bf0c}
HKCR\CLSID\{D6838B52-0307-49A3-8B09-2E504680BF0C}
HKCR\CLSID\{d6838b52-0307-49a3-8b09-2e504680bf0c}\InprocServer32
HKCR\CLSID\{d6838b52-0307-49a3-8b09-2e504680bf0c}\InprocServer32#ThreadingModel
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad#kiwayuzof
C:\WINDOWS\SYSTEM32\JADUZUMI.DLL

Trojan.Smitfraud Variant-Gen/Bensorty
C:\WINDOWS\SYSTEM32\Y0VGNYG.DLL
C:\WINDOWS\SYSTEM32\Y0VGNYG.DLL
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{A3BA40A2-74F0-42BD-F434-00B15A2C8953}
HKCR\CLSID\{A3BA40A2-74F0-42BD-F434-00B15A2C8953}
HKCR\CLSID\{A3BA40A2-74F0-42BD-F434-00B15A2C8953}
HKCR\CLSID\{A3BA40A2-74F0-42BD-F434-00B15A2C8953}#ThreadingModel
HKCR\CLSID\{A3BA40A2-74F0-42BD-F434-00B15A2C8953}\InProcServer32
HKCR\CLSID\{A3BA40A2-74F0-42BD-F434-00B15A2C8953}\InProcServer32#ThreadingModel
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler#{A3BA40A2-74F0-42BD-F434-00B15A2C8953}
HKU\S-1-5-21-1367388847-2245659038-515065356-1009\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{A3BA40A2-74F0-42BD-F434-00B15A2C8953}

Trojan.Agent/Gen-6TO4
HKLM\System\ControlSet001\Services\6to4
C:\WINDOWS\SYSTEM32\6TO4V32.DLL
HKLM\System\ControlSet001\Enum\Root\LEGACY_6to4
HKLM\System\ControlSet003\Services\6to4
HKLM\System\ControlSet003\Enum\Root\LEGACY_6to4
HKLM\System\CurrentControlSet\Services\6to4
HKLM\System\CurrentControlSet\Enum\Root\LEGACY_6to4

Trojan.Dropper/Sys-NV
HKLM\System\ControlSet001\Services\Iprip
C:\WINDOWS\SYSTEM32\IPRIPEX.DLL
HKLM\System\ControlSet001\Enum\Root\LEGACY_Iprip
HKLM\System\ControlSet003\Services\Iprip
HKLM\System\ControlSet003\Enum\Root\LEGACY_Iprip
HKLM\System\CurrentControlSet\Services\Iprip
HKLM\System\CurrentControlSet\Enum\Root\LEGACY_Iprip

Rootkit.Agent/Gen-DiskFake
HKLM\System\ControlSet001\Services\seagate
C:\WINDOWS\SYSTEM32\SEAGATE.SYS
HKLM\System\ControlSet001\Enum\Root\LEGACY_seagate
HKLM\System\ControlSet003\Services\seagate
HKLM\System\ControlSet003\Enum\Root\LEGACY_seagate
HKLM\System\CurrentControlSet\Services\seagate
HKLM\System\CurrentControlSet\Enum\Root\LEGACY_seagate

Trojan.Hugipon
HKLM\System\CURRENTCONTROLSET\SERVICES\6TO4\Parameters
HKLM\System\CURRENTCONTROLSET\SERVICES\6TO4\Parameters#ServiceDll

Trojan.Agent/Gen-Rogue[AV]
C:\DOCUMENTS AND SETTINGS\HP_OWNER\LOCAL SETTINGS\APPLICATION DATA\AV.EXE

Trojan.Agent/Gen-AVP
C:\DOCUMENTS AND SETTINGS\HP_OWNER\LOCAL SETTINGS\TEMP\AVP.EXE

Trojan.Agent/Gen-Backdoor[FakeAlert]
C:\DOCUMENTS AND SETTINGS\HP_OWNER\LOCAL SETTINGS\TEMP\CSRSS.EXE
C:\DOCUMENTS AND SETTINGS\HP_OWNER\LOCAL SETTINGS\TEMP\DEBUG.EXE
C:\DOCUMENTS AND SETTINGS\HP_OWNER\LOCAL SETTINGS\TEMP\LOGIN.EXE
C:\DOCUMENTS AND SETTINGS\HP_OWNER\LOCAL SETTINGS\TEMP\LSASS.EXE
C:\DOCUMENTS AND SETTINGS\HP_OWNER\LOCAL SETTINGS\TEMP\MDM.EXE
C:\DOCUMENTS AND SETTINGS\HP_OWNER\LOCAL SETTINGS\TEMP\NOTEPAD.EXE
C:\DOCUMENTS AND SETTINGS\HP_OWNER\LOCAL SETTINGS\TEMP\SERVICES.EXE
C:\DOCUMENTS AND SETTINGS\HP_OWNER\LOCAL SETTINGS\TEMP\SMSS.EXE
C:\DOCUMENTS AND SETTINGS\HP_OWNER\LOCAL SETTINGS\TEMP\SPOOLSV.EXE
C:\DOCUMENTS AND SETTINGS\HP_OWNER\LOCAL SETTINGS\TEMP\SYSTEM.EXE
C:\DOCUMENTS AND SETTINGS\HP_OWNER\LOCAL SETTINGS\TEMP\TASKMGR.EXE
C:\DOCUMENTS AND SETTINGS\HP_OWNER\LOCAL SETTINGS\TEMP\WIN.EXE
C:\DOCUMENTS AND SETTINGS\HP_OWNER\LOCAL SETTINGS\TEMP\WINAMP.EXE

Trojan.Agent/Gen-FSG
C:\DOCUMENTS AND SETTINGS\HP_OWNER\LOCAL SETTINGS\TEMP\MSINITS.EXE

Trojan.Dropper/SVCHost-Fake
C:\DOCUMENTS AND SETTINGS\HP_OWNER\LOCAL SETTINGS\TEMP\SVCHOST.EXE

Trojan.Dropper/Gen-NV
C:\DOCUMENTS AND SETTINGS\HP_OWNER\LOCAL SETTINGS\TEMP\WIN16.EXE

Trojan.Downloader-Winlogon/FAS
C:\DOCUMENTS AND SETTINGS\HP_OWNER\LOCAL SETTINGS\TEMP\WINLOGON.EXE

Rogue.Agent/Gen-Nullo[DLL]
C:\WINDOWS\SYSTEM32\BAJAVILU.DLL
C:\WINDOWS\SYSTEM32\BINUPASA.DLL
C:\WINDOWS\SYSTEM32\BUYETUZA.DLL
C:\WINDOWS\SYSTEM32\DIFODIME.DLL
C:\WINDOWS\SYSTEM32\FANOLUPU.DLL
C:\WINDOWS\SYSTEM32\GAHIBORU.DLL
C:\WINDOWS\SYSTEM32\GOZIDUTI.DLL
C:\WINDOWS\SYSTEM32\HIZUPOYE.DLL
C:\WINDOWS\SYSTEM32\HUWIYIZE.DLL
C:\WINDOWS\SYSTEM32\JAJUKUFE.DLL
C:\WINDOWS\SYSTEM32\JEWADONI.DLL
C:\WINDOWS\SYSTEM32\KAWERIHA.DLL
C:\WINDOWS\SYSTEM32\KEKILULE.DLL
C:\WINDOWS\SYSTEM32\KINOTIGE.DLL
C:\WINDOWS\SYSTEM32\KISAFIGU.DLL
C:\WINDOWS\SYSTEM32\LEBEGEGA.DLL
C:\WINDOWS\SYSTEM32\LIYAYEKI.DLL
C:\WINDOWS\SYSTEM32\MEFIVEDO.DLL
C:\WINDOWS\SYSTEM32\MODABURA.DLL
C:\WINDOWS\SYSTEM32\MULUBUYI.DLL
C:\WINDOWS\SYSTEM32\RINEHOVE.DLL
C:\WINDOWS\SYSTEM32\SEHAMEYI.DLL
C:\WINDOWS\SYSTEM32\SUKUWAJO.DLL
C:\WINDOWS\SYSTEM32\VUFIPUYE.DLL
C:\WINDOWS\SYSTEM32\YONEVENA.DLL
C:\WINDOWS\SYSTEM32\ZOBIRAWA.DLL
C:\WINDOWS\SYSTEM32\ZUFUSOSA.DLL
C:\WINDOWS\SYSTEM32\ZULAGOVI.DLL

Adware.Vundo/Variant-[Fixed]
C:\WINDOWS\SYSTEM32\FENOBEKO.DLL

Adware.Vundo Variant
C:\WINDOWS\SYSTEM32\FOYUROKE.DLL
C:\WINDOWS\SYSTEM32\MIFUVUSE.DLL
C:\WINDOWS\SYSTEM32\VIWAFINU.DLL

Adware.Vundo/Variant-SR
C:\WINDOWS\SYSTEM32\LARALETU.DLL
C:\WINDOWS\SYSTEM32\RAFAWETI.DLL

Rogue.Agent/Gen-Nullo[EXE]
C:\WINDOWS\SYSTEM32\VIHEHEJI.EXE

Adware.Vundo/Variant-Senorita
C:\WINDOWS\SYSTEM32\WOKISUVO.DLL

#14 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,416 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:02:25 PM

Posted 05 March 2010 - 10:12 PM

Hello, SAS needs to be updated and reran.

a Note: You had a backdoor Trojan that can allow an attacker to
gain control of the system, log keystrokes, steal passwords, access personal
data, send malevolent outgoing traffic, and close the security warning
messages displayed by some anti-virus and security programs.

I would advise you to disconnect this PC from the Internet, and then go to
a known clean computer and change any passwords or security information held
on the infected computer. In particular, check whatever relates to online
banking financial transactions, shopping, credit cards, or sensitive
personal information. It is also wise to contact your financial institutions
to apprise them of your situation.


But first will MBAM run now?
Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Edited by boopme, 05 March 2010 - 10:14 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users