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Redirect Google & Yahoo, cant update windows or Malware. Cant open some web pages.


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#1 dallred1

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Posted 01 March 2010 - 09:25 AM

Hello,

I am having a problem with being redirected in google and yahoo.

I also am unable to check for updates on Malware "Update failed. Make sure you are connected to the internet and your firewall is set to allow malwarebytes anti-malware to access the internt".
- My internet works.
- My firewall has Malwarebytes anti-malware on the exception list
I can run the quick scan and full scan and it shows no problems.
I CAN NOT update at all before I run them.

Some web pages will not connect at all.
- I cant get on any Microsoft page. I get the error page "Internet Explorer Cannot Display the Web Page"
- I can get on Malwarebytes web page. I get the error page "Internet Explorer Cannot Display the Web Page"
I am connected to the internet. It is as if this virus does NOT want me to get help!!!
- I also tried to download run the AVG Internet Security Free Version. It wont let me download it either. I get an error message.

HELP!!
Thanks so much,

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#2 boopme

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Posted 01 March 2010 - 02:41 PM

Hello, let's try to run either or both of these

If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.


Download
FixExe.reg

FixExe.reg

Download RKill...., Some times several attempts are needed to kill the malwares before running MBAM.

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way as the malware programs will start again.


Insert the drive and open the drive that corresponds to the removable media Once open, double-click on the FixExe.reg file. When Windows prompts whether or not you want to allow the data to be added to your computer, click on the Yes button.
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#3 dallred1

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Posted 01 March 2010 - 07:37 PM

It is just frustrating :thumbsup: because I am connected to the internet (and can go to many pages including this one) yet when I try to go to certain web pages (Microsoft, Malwarebytes, Superantispyware) or run updates (Microsoft updates, Malwarebytes updates, etc) it says "Internet Explorer cannot display the webpage". I tried in firefox but it gave me a similar message.

Tomorrow at work I can save a clean version of MBAM and the definitions on a jump drive and try to load it and run it that way.

After that I will install and run the Fixexe.reg and the RKill.

I sure hope that works. I will post tomorrow (Tuesday 03/02) afternoon when I get home with an update.

ps. Do you think there is a virus/malware that is causing certain web pages to act like I am not connected to the internet? AND could it be the same virus/malware that is causing the redirect?

#4 boopme

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Posted 02 March 2010 - 10:49 AM

Yes this is usually the result of a malware or several. I am a little surprised you have seen it try to sell you something yet.. but let's hope you can run those tols and things improve.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Travito

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Posted 02 March 2010 - 12:17 PM

Check your Internet Explorer options. Go to the Connection tab, then click the LAN Setup button, verify that no proxy is being used, unless you are on a corporate computer that requires one.

Also, go to Start > Run (or type run and select the Run applet in vista) > ncpa.cpl; right click your connection, go to properties; click the TEXT (not the checkbox) for TCP/IP v4 and click the properties button; verify that your DNS and IP settings are obtaining automatically via DHCP, unless you have specifically configured this connection manually.

#6 esde

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Posted 02 March 2010 - 12:22 PM

When you are checking for a proxy, click Advanced next to the port number. Newer infections are changing the proxy there and it is still in use once the box before is unchecked. :thumbsup:
I do not see why man should not be just as cruel as nature.
-Adolf Hitler

#7 dallred1

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Posted 02 March 2010 - 10:16 PM

Travito... Thank you. I went and changed the DNS and IP Settings to be obtained automatically. I was able to update malwarebytes and windows update! :-)

Boopme... I ran the MBAM update and ran MBAM and it showed no malicious activity.
I ran the RKill which created a log, but didnt appear to have done anything.
I also saved and ran the Fixexe.reg to the registry.

ps. Here is the RKILL log (not sure if you needed it)

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Deanne Allred on 03/02/2010 at 21:13:43.

Processes terminated by Rkill or while it was running:

C:\Documents and Settings\Deanne Allred\Desktop\rkill.scr

Rkill completed on 03/02/2010 at 21:13:46.



now what? :-( I am still be redirected in my searches (Google and Yahoo). HELP. :-(

#8 boopme

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Posted 02 March 2010 - 10:33 PM

Norman Malware Cleaner

Please download Norman Malware Cleaner and save to your desktop.
alternate download link
  • Be sure to print out the instructions provided on the same page.
  • Restart your computer in "Safe Mode".
  • Double-click on Norman_Malware_Cleaner.exe to start the program.
  • Read the End User License Agreement and click the Accept button to open the scanning window.
  • Click Start Scan to begin.
  • In some cases Norman Malware Cleaner may require that you restart the computer to completely remove an infection. If prompted, reboot and run the tool again to ensure that all infections are removed.
  • After the scan has finished, a log file with the date (i.e. NFix_2010-06-22_07-08-56.log) will be created on your desktop with the results.
Note: For usb flash drives and/or other removable drives to scan, use the Add button to browse to the drives location, click on the drive to highlight and choose Ok.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 dallred1

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Posted 03 March 2010 - 06:03 PM

I had to run the Norman Malware in regular mode as it states on there page that it will no run in safe mode (plus I tried to run it in safe mode and it didnt work).

It did find some things.

Here is the log:

Norman Malware Cleaner
Version 1.6.2
Copyright 1990 - 2009, Norman ASA. Built 2010/03/01 03:06:14

Norman Scanner Engine Version: 6.04.08
Nvcbin.def Version: 6.04.00, Date: 2010/03/01 03:06:14, Variants: 5370926

Scan started: 03/03/2010 06:07:51

Running pre-scan cleanup routine:
Operating System: Microsoft Windows XP Home 5.1.2600 Service Pack 3
Logged on user: DEANNE\Deanne Allred

Set registry value: HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLS = -> ""
Removed registry value: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System -> DisableRegistryTools = 0x00000000
Removed registry value: HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer -> NoDrives = 0x00000000
Removed registry value: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer -> NoDrives = 0x00000000

Scanning bootsectors...

Number of sectors found: 0
Number of sectors scanned: 0
Number of sectors not scanned: 0
Number of infections found: 0
Number of infections removed: 0
Total scanning time: 0s


Scanning running processes and process memory...

Number of processes/threads found: 3800
Number of processes/threads scanned: 3800
Number of processes/threads not scanned: 0
Number of infected processes/threads terminated: 0
Total scanning time: 1m 35s


Scanning file system...

Scanning: prescan

Scanning: C:\*.*

C:\Program Files\ZillaTube\ZillaTube.exe (Infected with AutoRun.QWB)
Deleted file

C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP69\A0032857.exe (Infected with AutoRun.QWB)
Deleted file

C:\WINDOWS\uninstall krazykatv2.exe (Infected with W32/Suspicious_Gen2.UIMZ)
Deleted file

Scanning: C:\System Volume Information\*.*

C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP69\A0032858.exe (Infected with W32/Suspicious_Gen2.UIMZ)
Deleted file

Scanning: postscan


Running post-scan cleanup routine:

Number of files found: 248707
Number of archives unpacked: 2681
Number of files scanned: 248705
Number of files not scanned: 2
Number of files skipped due to exclude list: 0
Number of infected files found: 4
Number of infected files repaired/deleted: 4
Number of infections removed: 4
Total scanning time: 1h 40m 21s


It states that it deleted some files... however I am still being redirected in my searches.

Let me know what we need to do next.
Thanks! :-)

#10 boopme

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Posted 03 March 2010 - 09:06 PM

Hello,many times it takes several tools and scans. As some tools won't get what another will and killing one then allows killing more.
I am hoping now we will get it.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.



I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image
Please ask any needed questions,post 2 logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 dallred1

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Posted 04 March 2010 - 06:40 AM

I downloaded and ran all programs you stated above (per your instructions) and both stated "no harmful software was detected" and/or "no threats found".

However, I went to google and yahoo and started doing searches and was NOT being redirected.

:thumbsup: So hopefully it will stay this way !?!?!

Do we need to do anything else?

Thanks.

#12 boopme

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Posted 04 March 2010 - 12:15 PM

Ok, looks good let's mop up.
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 dallred1

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Posted 04 March 2010 - 08:09 PM

I made the restore point and I did the disk cleanup also cleaning all restore points up until this point. :-)

Computer is running great!

:flowers: Thank you soooooo much!!! :thumbsup:

#14 boopme

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Posted 04 March 2010 - 08:40 PM

You're welcome from all of us here at BC. We are glad to have helped.
Please take a few minutes to read our quietman7's excellent Tips to protect yourself against malware and reduce the potential for re-infection:,in post 17. :thumbsup:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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