Posted 01 March 2010 - 07:48 AM
I resolved this issue but I thought I post my troubleshooting steps as I havent seen another similar one on this thread.
So my friend has an Epsom scanner/printer combo. Each time he tries to scan a document, the scanning software either gets stuck or a message appears saying that it is being used by another program.
PC was restarted. Printer was also switch off than on.
The device prints fine.
I also try scanning by opening Word, and inserting picture via scanner. Same issue occurs.
The device also can photocopy stand alone, therefore scanner hardware is fine.
So there is a software device issue.
I first of all performed a primary Hard disk clean up of Temporary files (by opening My Computer, right clicking on C: drive, clicking on properties then selecting Disk Cleanup, making sure checking Temprorary files is checked)
Voila, scanner software now works by simply deleting the temporary files.
"I saw 3 Dusters like this one, at the station. Inside the dusters were 3 men. Inside the men were 3 bullets"