Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Scanner: being used by another program

  • Please log in to reply
No replies to this topic

#1 TheyCallMeMrGlass


  • Members
  • 42 posts
  • Gender:Male
  • Location:London
  • Local time:07:04 PM

Posted 01 March 2010 - 07:48 AM

I resolved this issue but I thought I post my troubleshooting steps as I havent seen another similar one on this thread.

So my friend has an Epsom scanner/printer combo. Each time he tries to scan a document, the scanning software either gets stuck or a message appears saying that it is being used by another program.

PC was restarted. Printer was also switch off than on.

The device prints fine.

I also try scanning by opening Word, and inserting picture via scanner. Same issue occurs.

The device also can photocopy stand alone, therefore scanner hardware is fine.

So there is a software device issue.

I first of all performed a primary Hard disk clean up of Temporary files (by opening My Computer, right clicking on C: drive, clicking on properties then selecting Disk Cleanup, making sure checking Temprorary files is checked)

Voila, scanner software now works by simply deleting the temporary files.
"I saw 3 Dusters like this one, at the station. Inside the dusters were 3 men. Inside the men were 3 bullets"

BC AdBot (Login to Remove)


0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users