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Removed Spyware using Spyware DR now I can't open any programs


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#1 Brad Crall

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Posted 28 February 2010 - 07:54 PM

I had a virus that gave the appearance that I was being attached. It looked pretty convincing. I searched the site and downloaded Spyware Dr. I completed the scan and found something to be removed. I removed the infections, however, now I am unable to get into any programs. When I open anything I get an error that indicates that the file can't be open because it needs to know what program to use. No matter what I select it does not allow the program to open. The only way that I got into the internet is because I used use the web service to find the correct program.

I am unable to open any of the commands and can't even run combofix. I see that the downloaded file is on my PC, however, I get the same error as above when I click on ComboFix.exe.

Does anyone have any suggestions.

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#2 boopme

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Posted 28 February 2010 - 10:07 PM

Hi Brad
Please see the Blue text above this forum and do not run ComboFix on your own.
Do this for the file issue.
Go here to Doug KNox's Windows® XP File Association Fixes
Run 9th down on left... EXE File Association Fix ... the EXE not EML one.


Now let's see if we are clean.
Please download TFC by Old Timer and save it to your desktop.
alternate download link
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 Brad Crall

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Posted 01 March 2010 - 11:22 PM

Thanks for the help. I am still not able to run anything in the normal boot process. I can only use the safe mode boot version. In safe mode I can use all of my applications. When I am in normal mode and click on Malwarebyte or any application the no action is taken. Even using the exe file. I get the circular processing indicator but after hours no programs open.

The only part that I was unable to run of your suggestion above was the .exe fix. It told me that other programs were running, however, I was unable find any programs running.

#4 boopme

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Posted 02 March 2010 - 01:02 PM

rats... let's see if we can do this and get a deeper look.
You will need to Download and Run DDS which will create a Pseudo HJT Report as part of its log..
If for some reason you cannot perform a step, move on to the next.
Please follow this guide. go and do steps 6 thru 8 ,, Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help . Then go here Virus, Trojan, Spyware, and Malware Removal Logs ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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