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Same Problem Different solution please


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#1 Niberial

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Posted 28 February 2010 - 05:19 PM

Hi there Tnight (28th of febuary 2010) my dad found out his pc had a major virus on it and asked me to help try and fix it, i imediatly got onto my own pc and started to scower the internet for a solution and low and behold this forum popped up, i was relived that there was a soultion as myfather was at his wits end with what to do. i followed the steps involved in http://www.bleepingcomputer.com/forums/lof...hp/t275495.html and once i put it onto my dads pc the virus stated that the mbam program could not be opened as it was infected, i have since lost hope in my dads pc and have reccomended that he buy a new one, however he refuses to o that, please anyone who can help it would be greatly appreciated and i would love any kind of help atall.

Very kind regards Jamie

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#2 Guest_Funnel Web_*

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Posted 28 February 2010 - 05:39 PM

you could try this

Did you download the setup file from the infected computer?

If you did, download the file onto a usb drive from a different computer, then transfer it to the infected one and see if you can get it to run.

If you tried that, I think you have to try renaming the setup file, to fool the malware into thinking it isn't MBAM.

also i read this off another forum

* Click on Start, click Run, and then type devmgmt.msc and click OK
* On the View menu click on Show hidden devices
* Browse to Non-Plug and Play Drivers and you should see something like TDSSserv.sys
* Highlight that driver and right click on it and select DISABLE
* Now RESTART your computer.
* Download a copy of Malwarebytes but DO NOT run it yet.
* Rename the downloaded installer file to any generic name such as your own name but keep the .EXE extension on the file and run it.
* Once the program is installed go to the UPDATE tab and try to update the program if you can.
* Then go to the SCANNER tab and run a Quick Scan and allow MBAM to fix anything found.


hope this helps :thumbsup:

#3 boopme

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Posted 28 February 2010 - 07:24 PM

Hello ... as mentioned above you can rename the file and get it of a clean PC .
You will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

Before buying a new one if it comes to that we can re install the Operating system from your install disks.
Is this XP or Vista etc...?

have you tried running RKill several times?
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#4 Niberial

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Posted 28 February 2010 - 08:33 PM

To boopme i have tried running Rkill several times with no luck and i have tryed renaming the program from this pc and tryed installing the program from the flash drive as yous reccomended, however the virsu automatically states that the program isinfected adn refuses to open it =(

As for the install disks, they kinda... broke, my sister is a cluts and she has a habit of leaving disks lieing around as we had to reinstall the os erlier this month. I have told my dad instead of buying a new pc to just buy a new xp disk but im not sure what hes going to do now, any further suggestions would be greatly appreciated.

Jamie

#5 boopme

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Posted 28 February 2010 - 08:48 PM

Hi Jaime, can you do this?

Download and Run DDS which will create a Pseudo HJT Report as part of its log..
If for some reason you cannot perform a step, move on to the next.
Please follow this guide. go and do steps 6 thru 8 ,, Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help . Then go here Virus, Trojan, Spyware, and Malware Removal Logs ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.

Or can you show me what's running in task manager-- under Processes?

Edited by boopme, 28 February 2010 - 08:49 PM.

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#6 Niberial

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Posted 28 February 2010 - 09:13 PM

Hey there boopme im going to try the downloads tomorow as its almost 2:30am here, i am downloading the programs onto this pc and will tyr them on the virus one tomorow. I cant tell you what is running in the process section of task manager as the task manager shuts as soon as i open it cause of this damed virus. will definatly keep you informed. thansk for all your help

jamie

#7 boopme

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Posted 28 February 2010 - 09:21 PM

Ok. I'll look back ...
Maybe we can see it here..
Use Process Explorer to see what's running at startup.


Please download and run Process Explorer v11.33
Click on File then Save As, create a log.
Copy and paste it into your next reply.
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#8 Niberial

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Posted 01 March 2010 - 04:57 PM

Hey guys! excelent news, i managed to get mbam to run on the pc and it seems to have completely destroyed the virus =D i just bought the full version for my dads pc, so thereshouldnt be any further problems. thanks for all the help guys and i really appreciate it ^^

Jamie

#9 boopme

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Posted 01 March 2010 - 05:11 PM

Hello,post the scan log if yuo like..
I also still feel it wise to run these as no one tool gets it all in most cases.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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