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Windows 7 BSOD


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#1 themeat

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Posted 28 February 2010 - 03:54 PM

Hello all! I've been lurking for a while and found this site to be extremely helpful, and now I have been forced to create an account and ask for some much needed help. I have recently been plagued by a series of driver_power_state_failure BSOD's.These errors have occured either during shutdown, or when I wake my notebook from sleep mode. I'm not sure what could be causing this, as I have not installed any new software lately, aside from an add-on script for Firefox. I have not changed any hardware in my Compaq Presario CQ60-418DX notebook, nor have i updated any drivers since I upgraded Windows Vista to Windows 7. I have the minidump files from the BSOD, but I cant figure out how to attach them. Thanks in advance!

Edited by themeat, 28 February 2010 - 03:55 PM.


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#2 keyboardNinja

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Posted 28 February 2010 - 05:08 PM

I would recommend downloading and installing the latest Windows 7 drivers for your system (make sure you pick the correct bit: 64 or 32). They are likely the cause of your BSOD's.

Let me know if things work correctly after updating your drivers. :huh:
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#3 themeat

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Posted 28 February 2010 - 10:11 PM

[quote name='keyboardNinja' date='Feb 28 2010, 03:08 PM' post='1652235']
I would recommend [url=http:

#4 themeat

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Posted 28 February 2010 - 10:12 PM

I would recommend downloading and installing the latest Windows 7 drivers for your system (make sure you pick the correct bit: 64 or 32). They are likely the cause of your BSOD's.

Let me know if things work correctly after updating your drivers. :huh:



ok, thanks for your fast reply! I checked all of my drivers today, and everything went fine. I still have the BSOD if i let my computer sleep for any extended period of time. (more than an hour) although i have no issues when using the notebook. I wonder if maybe the dump files would help? im not seeing a way to upload them on this page though.

#5 keyboardNinja

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Posted 28 February 2010 - 10:18 PM

When you say "checked your drivers", did you actually download and install all the ones available from HP/Compaq that I linked to? The graphics card drivers are probably the most important....

As for the BSOD's....

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
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#6 themeat

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Posted 01 March 2010 - 01:51 AM

Yes sir, I actually did download and install the drivers, beforehand though I checked them all through Device Manager and the only one that needed to be updated was the Nvidia Nforce Ethernet Adapter, which for some reason didnt get done while upgrading to Win 7. wierd. anyway I used blueScreenView and these are the results:

==================================================
Dump File : 022810-31309-01.dmp
Crash Time : 2/28/2010 12:59:50 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000004
Parameter 2 : 0x00000258
Parameter 3 : 0x871964f8
Parameter 4 : 0x82d21b24
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+54de6
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16481 (win7_gdr.091207-1941)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\022810-31309-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 020810-30076-01.dmp
Crash Time : 2/8/2010 2:26:41 PM
Bug Check String :
Bug Check Code : 0xc000021a
Parameter 1 : 0x94e1bbf0
Parameter 2 : 0x00000001
Parameter 3 : 0xc0000001
Parameter 4 : 0x0010055c
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+d1574
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16481 (win7_gdr.091207-1941)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\020810-30076-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================



This does not look good, as BlueScreenView is pointing to the Kernel. Not good at all. I use this notebook for college and i cant afford to send it out to HP for service for the simple fact that they take so long. If i have to I can back up my data and start fresh with a new installation of Windows, or I can try a repair installation, but I wont do anything until you get back to me. Thanks for your help KeyboardNinja!

#7 keyboardNinja

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Posted 01 March 2010 - 07:26 AM

I forgot to tell you: don't believe your Device Manager when it tells you that most of your drivers are up to date. You must go to your manufacturer's website (that I linked to earlier) and download the latest drivers for your model and operating system. To confirm, you did this, correct? (manufacturer's website, download, install) The Device Manager will lie to you...

As for the memory dumps, yeah, the Kernel isn't good at all.

I know how you feel about being away from your notebook for more than a day or two (I'm in college, too). The power supply on mine crapped out Saturday morning, so I have to get by just using my netbook until the new power supply gets here. :huh: You don't realize just how much you appreciate a large screen until you use a 10 incher for a couple days straight. :thumbup2:

Wait a few days and see if you get any more BSOD's after you updated your drivers. They could fix the problem, or it may continue.

You may have to do a clean install.....you said that you upgraded Vista to 7, no? I despise in-place upgrades for this very reason: the bugs they bring with them. :huh:

We'll wait a little bit before we make the decision to clean install, but you can go ahead and prepare for it. Gather up all your software, backup all your data, etc...count the cost, basically. :inlove:

Edited by keyboardNinja, 01 March 2010 - 07:27 AM.

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#8 themeat

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Posted 03 March 2010 - 08:35 PM

Well its been a couple of days, and I havent recieved any more BSOD's. its possible that my faulty power cord was the culprit. I had a similar issue with a friends faulty keyboard. I would like to thank you for all your help Keyboard ninja! i definitely will be back in the future. thanks!

#9 keyboardNinja

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Posted 03 March 2010 - 09:47 PM

You're welcome! :huh:
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