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Windows Explorer not responding Vista


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#1 johnlk

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Posted 28 February 2010 - 02:02 PM

I've got an Acer Aspire 57352 Laptop running Vista Home Premium Edition 2 GB RAM

The most prevalent issue is that when anything opens windows explorer, explorer tries to open and then does not respond and shuts down. The fact that windows explorer will not work, greatly limits my ability to do anything since I can not access "computer" or "control panel " to run anything. Also, I usually cannot get the search function to work in the start menu as that uses windows explorer also. The problem is still happening in safe mode and I was able to access msconfig after a few hours and tried booting with all services and start up items disabled and the problem still existed. Also I am having some problems getting exe. files to run on diagnostic software I have downloaded, they start to open and then something shuts them down. Yes it happens in safe mode also.

I was able to download multi-AV and get it to operate. So far the on anti-virus that was able to scan was the trend micro sysclean, the sophus and karpersky were not able to scan.

trend micro came up with the troj_agent.asfw virus found in c:\program files\acer gamezone\big kah...\bib kahuna reef.exe. it could not delete nor move the file in regluar nor safe mode so it is still active. Also there were several hundred <<error <-94>>> messages.

I've also run Malwarebytes' Anti-Malware (MBAM) yes, in safe mode too, and deleted/fixed the isues that came up with was were a bunch of stuff from "mywebsearch" which should not have been an issue.

I guess I don't know where to go from here and any help would be appreciated Thank You

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#2 Guest_Funnel Web_*

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Posted 28 February 2010 - 04:34 PM

can you do a system restore to when it was functioning normally??

#3 johnlk

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Posted 28 February 2010 - 04:58 PM

Thanks for the reply, There are no system restore points, can only assume they were wiped out.

#4 Guest_Funnel Web_*

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Posted 28 February 2010 - 05:04 PM

There are no system restore points, can only assume they were wiped out.

thats not very good !!! mmmm

will this link help you at all??

http://social.answers.microsoft.com/Forums/en-US/vistaperformance/thread/e0a73bef-e11e-4c1d-9ed9-284e11222806


#5 johnlk

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Posted 01 March 2010 - 08:52 AM

I'll give that a try, thanks Funnel Web




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