Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

I think I'm still infected with Virtumonde


  • This topic is locked This topic is locked
4 replies to this topic

#1 greatman05

greatman05

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:05:40 PM

Posted 28 February 2010 - 12:45 PM

Hello. I have a computer that I think is still infected with Virtumonde. Firefox and IE have whitescreens where it takes almost 10 min before they finally show up websites like Google, Wikipedia, and Yahoo. However, crack and serial sites take no time to load. Also, I keep getting errors like "Corrupt File C:; please run chkdsk" and other stuff like that. The chkdsk utility on this system runs every other restart, and reports no problems. I've run, Spybot S&D, Malewarebytes Anti Malware, SUPERAntiSpyware, Virtundo, VirtumondeFix, SDFix and Combofix to no avail; I keep having these problems. So, what could be the problem?

*My Ark.txt file was over a MB, so I'm putting that in a zip and uploading it to you. Hope it isn't a problem.

All of the necessary logs are attached, and here is the post from the DDR.Txt file:


DDS (Ver_09-12-01.01) - NTFSx86
Run by Clemons at 11:03:08.62 on Sun 02/28/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.895.380 [GMT -5:00]

AV: avast! antivirus 4.8.1368 [VPS 100228-0] *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\SysMonitor.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\setup\avast.setup
svchost.exe
C:\Acer\LANScope Agent\awServ.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Kodak\AiO\center\KodakSvc.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Acer\Empowering Technology\eLock\LockServ.exe
C:\Acer\LANScope Agent\LockKM.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Kodak\AiO\Center\EKDiscovery.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\taskmgr.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Documents and Settings\Clemons\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7
uInternet Connection Wizard,ShellNext = iexplore
uSearchURL,(Default) = hxxp://my.juno.com/s/search?r=minisearch
uURLSearchHooks: URLSearchHook Class: {37d2cdbf-2af4-44aa-8113-bd0d2da3c2b8} - c:\program files\juno\SearchEnh1.dll
BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.4.4525.1752\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_B7C5AC242193BB3E.dll
BHO: MSN Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.1308.0\msneshellx.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Acer eDataSecurity Management: {5cbe3b7c-1e47-477e-a7dd-396db0476e29} - c:\windows\system32\eDStoolbar.dll
TB: {0BF43445-2F28-4351-9252-17FE6E806AA0} - No File
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: ZeroBar: {f0f8ecbe-d460-4b34-b007-56a92e8f84a7} - c:\program files\netzero\Toolbar.dll
TB: JunoBar: {5854fac4-5bf0-47dd-b5a9-a5ea8cff3cf4} - c:\program files\juno\Toolbar.dll
TB: MSN Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.1308.0\msneshellx.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Acer Empowering Technology Monitor] c:\windows\system32\SysMonitor.exe
mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [IMEKRMIG6.1] c:\windows\ime\imkr6_1\IMEKRMIG.EXE
mRun: [MSPY2002] c:\windows\system32\ime\pintlgnt\ImScInst.exe /SYNC
mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC
mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [EKIJ5000StatusMonitor] c:\windows\system32\spool\drivers\w32x86\3\EKIJ5000MUI.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
IE: &Search
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {d9288080-1baa-4bc4-9cf8-a92d743db949} - c:\documents and settings\clemons\start menu\programs\imvu\Run IMVU.lnk
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {7F9DB11C-E358-4ca6-A83D-ACC663939424} - {9999A076-A9E2-4C99-8A2B-632FC9429223} - c:\program files\bonjour\ExplorerPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\clemons\applic~1\mozilla\firefox\profiles\fbcu4v96.default\
FF - plugin: c:\documents and settings\clemons\application data\mozilla\firefox\profiles\fbcu4v96.default\extensions\{e2883e8f-472f-4fb0-9522-ac9bf37916a7}\plugins\np_gp.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npgcplug.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npkimi.dll
FF - plugin: c:\program files\real\realarcade\plugins\mozilla\npracplug.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R0 fsbts;fsbts;c:\windows\system32\drivers\fsbts.sys [2009-9-11 26624]
R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2008-9-14 114768]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-2-17 66632]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2008-9-14 20560]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2008-9-14 138680]
R2 AWService;AdminWorks Agent X6;c:\acer\lanscope agent\awServ.exe [2007-4-26 75032]
R2 eLock2BurnerLockDriver;eLock2BurnerLockDriver;c:\windows\system32\eLock2BurnerLockDriver.sys [2006-6-8 17664]
R2 eLock2FSCTLDriver;eLock2FSCTLDriver;c:\windows\system32\eLock2FSCTLDriver.sys [2006-6-6 90112]
R2 Kodak AiO Network Discovery Service;Kodak AiO Network Discovery Service;c:\program files\kodak\aio\center\EKDiscovery.exe [2009-5-4 279960]
R2 KodakSvc;Kodak AiO Device Service;c:\program files\kodak\aio\center\KodakSvc.exe [2009-4-17 32768]
R2 LockServ;LockServ;c:\acer\empowering technology\elock\lockserv.exe -p --> c:\acer\empowering technology\elock\LockServ.exe -p [?]
R2 netlimiter;netlimiter;c:\windows\system32\drivers\NetLimiter.sys [2006-10-3 18072]
R2 netlock;netlock;c:\windows\system32\drivers\NetLock.sys [2007-5-30 14616]
R2 PD91Agent;PD91Agent;c:\program files\raxco\perfectdisk2008\PD91Agent.exe [2008-9-9 693512]
R2 StarWindService;StarWind iSCSI Service;c:\program files\alcohol soft\alcohol 120\starwind\StarWindService.exe [2005-4-2 217600]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2008-9-14 352920]
S0 gofssum;gofssum;c:\windows\system32\drivers\ivcu.sys --> c:\windows\system32\drivers\ivcu.sys [?]
S1 Filter;Filter;\??\c:\windows\system32\drivers\filter.sys --> c:\windows\system32\drivers\Filter.sys [?]
S3 Acer ODDSpeedControl;Acer ODDSpeedControl;c:\acer\empowering technology\eacoustics\oddspeedctl\speedcontrol.exe [2005-2-15 81920]
S3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2008-9-14 254040]
S3 CachemanXPService;CachemanXP;c:\progra~1\cachem~1\CachemanXP.exe [2008-9-14 208384]
S3 PD91Engine;PD91Engine;c:\program files\raxco\perfectdisk2008\PD91Engine.exe [2008-9-9 906504]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2010-2-17 12872]
S4 Vax347b;Vax347b;c:\windows\system32\drivers\Vax347b.sys [2008-9-14 159616]
S4 Vax347s;Vax347s;c:\windows\system32\drivers\Vax347s.sys [2008-9-14 5248]

=============== Created Last 30 ================

2010-02-28 15:51:24 52 ----a-w- c:\documents and settings\clemons\defogger_reenable
2010-02-28 06:31:22 2999 ----a-w- c:\windows\system32\wbem\Outlook_01cab83fa5352c3a.mof
2010-02-28 05:46:17 0 d-----w- c:\windows\ERUNT
2010-02-28 05:01:49 411368 ----a-w- c:\windows\system32\deploytk.dll
2010-02-28 04:38:07 0 d-----w- c:\docume~1\alluse~1\applic~1\F-Secure
2010-02-28 04:26:18 0 d-----w- c:\documents and settings\clemons\DoctorWeb
2010-02-28 04:09:20 0 d-----w- c:\program files\TrendMicro
2010-02-28 02:35:52 0 d-----w- C:\VundoFix Backups
2010-02-28 01:26:35 77312 ----a-w- c:\windows\MBR.exe
2010-02-28 01:06:30 0 d-sh--w- c:\documents and settings\clemons\IECompatCache
2010-02-28 01:05:51 0 d-sh--w- c:\documents and settings\clemons\PrivacIE
2010-02-28 00:55:11 0 d-sh--w- c:\documents and settings\clemons\IETldCache
2010-02-28 00:40:51 69120 -c----w- c:\windows\system32\dllcache\iecompat.dll
2010-02-28 00:40:36 0 d-----w- c:\windows\ie8updates
2010-02-28 00:39:37 12800 -c----w- c:\windows\system32\dllcache\xpshims.dll
2010-02-28 00:39:36 246272 -c----w- c:\windows\system32\dllcache\ieproxy.dll
2010-02-28 00:37:07 0 dc-h--w- c:\windows\ie8
2010-02-28 00:18:20 0 d-----w- c:\program files\common files\Wise Installation Wizard
2010-02-27 23:51:07 388608 ----a-w- c:\windows\system32\CF3584.exe
2010-02-20 17:21:59 0 d-----w- C:\output
2010-02-06 18:49:48 0 d-----w- c:\program files\PhotoScape

==================== Find3M ====================

2010-01-07 21:07:14 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-01-07 21:07:04 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-12-31 16:14:12 352640 ----a-w- c:\windows\system32\drivers\srv.sys
2009-12-21 19:14:05 916480 ------w- c:\windows\system32\wininet.dll
2009-12-16 12:58:04 343040 ----a-w- c:\windows\system32\mspaint.exe
2009-12-14 07:35:35 33280 ----a-w- c:\windows\system32\csrsrv.dll
2009-12-10 03:54:07 261632 ----a-w- c:\windows\PEV.exe
2009-12-08 18:11:44 2142720 ------w- c:\windows\system32\ntoskrnl.exe
2009-12-08 17:35:25 2020864 ------w- c:\windows\system32\ntkrnlpa.exe
2008-09-14 22:53:43 774144 ----a-w- c:\program files\RngInterstitial.dll

============= FINISH: 11:03:43.21 ===============

Attached Files



BC AdBot (Login to Remove)

 


#2 greatman05

greatman05
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:05:40 PM

Posted 28 February 2010 - 04:11 PM

I apologize for being impatient, but can anyone here help me?

#3 greatman05

greatman05
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:05:40 PM

Posted 01 March 2010 - 07:18 AM

Can anyone help me? Please?

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our Malware Removal Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the Malware Removal Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another MRT member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

Thank you for understanding.

Pandy~
Forum Moderator


Edited by Pandy, 04 March 2010 - 12:37 PM.


#4 etavares

etavares

    Bleepin' Remover


  • Malware Response Team
  • 15,514 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:40 PM

Posted 05 March 2010 - 07:10 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.

Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting.

We need to create an OTL report,
  • Please download OTL from this link.
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Under the Custom Scan box paste this in:

    netsvcs
    msconfig
    activex
    drivers32
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32
    ahcix86s.sys
    nvrd32.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT

  • Click the Quick Scan button.
  • The scan should take a few minutes.
  • Please copy and paste both logs in your reply.

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new OTL log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


In your reply, please post both OTL logs and the GMER log.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

Posted Image
Unified Network of Instructors and Trusted Eliminators
 


#5 etavares

etavares

    Bleepin' Remover


  • Malware Response Team
  • 15,514 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:40 PM

Posted 11 March 2010 - 06:49 PM

Due to the lack of feedback, this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

Posted Image
Unified Network of Instructors and Trusted Eliminators
 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users