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my CD/DVD Drive


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#1 CJT87

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Posted 28 February 2010 - 05:11 AM

Hello I'm new here but I found this place hoping I could get some answers about my laptop and the problem I'm having. I'm hoping this is the correct area for this if not please point me in the right direction. Anyway my laptop is a HP Pavillion Entertainment PC DV6500 running on Windows Vista. Anyway I'm having problems with my CD/DVD Drive. My problem is it goes away randomly like earlier I thought it was back I doubled checked by going to my Device Manager and it was there under the 'CD/DVD drive'. Now it wasn't there before I've been having this prob for some time. I had previosuly had my laptop restarted ot was then after the resstart mt CD/DVD drive seemed to come back which I thought was weird. I tried burning a CD and it freaked out and froze my itunes so I went back to my itunes to try again and it didn't work. Couldn't read the CD let alone burn my CD so I thought another restart would change it back after that I went back to my Device Manager and the tab for CD/DVD Drive was gone. This has been happening for a little while but it's gotten worse. I'm not sure how to keep my CD/DVD drive in my device manager. I had a virus but it was removed and I'm not sure if it messed with my settings and its the thing messing with my CD/DVD drive. If you have any knowledge in how to fix this problem and how to get my CD drive to work and stay I would be forever grateful. Thanks in advance!

Edited by CJT87, 28 February 2010 - 05:41 AM.


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#2 garmanma

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Posted 28 February 2010 - 01:17 PM

First thing to try:
http://support.microsoft.com/kb/314060
Just click on the Fix It tab
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#3 CJT87

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Posted 28 February 2010 - 04:46 PM

Alright I did the 'fix it' tab thanks for the link. it didn't work though said it couldn't fix it for me just that my CD/Drive is not detected. Any other ideas?

#4 garmanma

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Posted 28 February 2010 - 07:47 PM

Does it show in the BIOS
You mentioned it's a laptop. Is the mounting screw there and the drive mounted securely?
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#5 CJT87

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Posted 28 February 2010 - 07:51 PM

What's BIOS? It sounds familiar how do I check that? Also what mounting screw? Sorry for the questions just wanna understand this lol

#6 MrBruce1959

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Posted 28 February 2010 - 11:26 PM

What's BIOS? It sounds familiar how do I check that? Also what mounting screw? Sorry for the questions just wanna understand this lol



Which DV6500 do you have I want to look at a pic of it and want to be accurate.

After the numbers 6500 is there the following letters? (See list below)

DV6500CTO
DV6500er
DV6500ew
DV6500t CTO
DV6500z CTO

Once you answer this question, I can pull up the specs on your laptop.

BTW the BIOS is an utility which is entered during boot up by using the keyboard' key sequence offered during BOOTUP such key combinations would be Hit the F2 key to enter setup or Hit the DELETE key to enter setup it usually displays at the bottom or top of screen as the laptop is just starting up at what is called the POST screen. Post stands for Power On Self Test.

The BIOS stands for Basic In/Out System. It controls what goes in-to and what goes out-of in the system's communication Bus network.

Using the correct key stroke allows you to enter the Advanced System BIOS Setup Configuration Utility, where you can change settings and configure hardware. It it there that you will find which drives are connected and are set as active in the system.

The BIOS basically is used to start the computer up, then it hands the system over to Windows, which then takes control of your hardware's configuration and settings from that point on. If something is disabled in the BIOS, it can not be detected by Windows once it loads.

Edited by MrBruce1959, 01 March 2010 - 12:36 AM.

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#7 CJT87

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Posted 01 March 2010 - 12:00 AM

There are no following letters after it just says HP Pavillion DV6500. Can you pull the specs up from that?

Edited by CJT87, 01 March 2010 - 12:00 AM.


#8 Broni

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Posted 01 March 2010 - 12:04 AM

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
3. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

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#9 MrBruce1959

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Posted 01 March 2010 - 12:38 AM

There are no following letters after it just says HP Pavillion DV6500. Can you pull the specs up from that?


Yes I can, also follow broni's suggestion above.

If broni's suggestions don't work let us know.

Edited by MrBruce1959, 01 March 2010 - 12:40 AM.

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#10 CJT87

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Posted 01 March 2010 - 09:34 PM

With the CDgone zip how do you get it to merge? Because when I double clicked the zip file two files came up 'cdgone' and 'EditReg' and I right clicked on it and just got open, cut, copy and delete. What am I doing wrong here? lol

#11 Broni

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Posted 01 March 2010 - 09:42 PM

Right click on cdgone.reg and click "Merge".

WARNING!!! This suggestion involves editing of the registry. Improper editing of the registry can cause your computer to become unbootable. ALWAYS backup your registry before modifying the registry.

To backup your registry, create a System Restore point. Alternatively, you can use the free utility ERUNT to create backups of your registry: http://www.larshederer.homepage.t-online.de/erunt/

For more information about modifying the registry, see this Microsoft article: http://support.microsoft.com/default.aspx/kb/256986

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#12 CJT87

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Posted 02 March 2010 - 01:20 AM

That sounds really complicated haha Not sure I wanna go the registry route don't wanna mess my comp up more than it already is lol Is there any other way to fix my prob?

#13 Broni

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Posted 02 March 2010 - 01:24 AM

This is simply precaution. There is an extremely slight chance anything will go wrong.
Simply create fresh restore point and run reg file.

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#14 CJT87

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Posted 03 March 2010 - 02:14 AM

I don't see cdgonereg the file itself is called cd gone and what's inside only has two files 'cdgone' and 'EditReg'. Am I missing something from this file? lol

#15 Broni

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Posted 03 March 2010 - 10:57 AM

No, you're fine :thumbsup:
In Windows Explorer, go Tools>Folder options>View tab and UN-check "Hide extensions for known file types".
Now, you'll see cdgone.reg file.

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