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Search result redirects under Firefox and IE


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9 replies to this topic

#1 scardona

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Posted 27 February 2010 - 08:15 PM

Hey,

I have tried everything. Two weeks ago...I was downloading something from freakshare and a program called Security Essentials 2010 got into my computer without my knowledge. This damn program caused my desktop to go all blue and wouldn't let any programs run. I got help by finding out how to run spybot and malwarebytes on the infected machine. It took a while to be free of spyware. My problem now is that my google search results have been hijacked. I type in a query and maybe the first link works...and if I click on the second link, I get a redirect. I am also experiencing new pages opening up as well.

I came upon this site amongst my searches and it seems like a very good place to have my problem fixed. Please help me! I am on Windows XP.

Thanks in advance,

Santos

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#2 Sashacat

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Posted 27 February 2010 - 09:02 PM

Hello :thumbsup:

Follow ALL of the instructions in this removal guide:

Remove Security Essentials 2010 (Uninstall Guide)
Posted by Grinler on February 15, 2010

http://www.bleepingcomputer.com/virus-remo...essentials-2010
--------------------------------------------------------------------------------
Use ATF Cleaner:
http://www.atribune.org/index.php?option=c...5&Itemid=25
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

If you use Firefox browser
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
--------------------------------------------------------------------------------
The following topics have EXCELLENT information:

Understanding Spyware, Browser Hijackers, and Dialers

http://www.bleepingcomputer.com/tutorials/understanding-spyware-browser-hijackers-and-dialers/

How Malware Spreads - How did I get infected
http://www.bleepingcomputer.com/forums/t/287710/how-malware-spreads-how-did-i-get-infected/

How did I get infected?, With steps so it does not happen again!
http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/

Suggested Safe Practices
http://www.bleepingcomputer.com/forums/t/75445/suggested-safe-practices/

The Ten Most Dangerous Things Users Do Online
http://www.bleepingcomputer.com/forums/t/69440/the-ten-most-dangerous-things-users-do-online/
--------------------------------------------------------------------------------

Please reply back with the Malwarebytes' scan results log.
Copy/paste the ENTIRE CONTENTS of the log into your next reply.
Also, please state what, if any, symptoms you are experiencing.

If we don't change the direction we are going,
We are likely to end up where we are headed.

#3 scardona

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Posted 01 March 2010 - 11:18 AM

Hey,

Thanks. I went through the instructions to remove software essentials 2010 before I posted here. The only thing that keeps on coming back is smss32.exe it is in the registry. I will post the log.

BTW...the link to ATF Cleaner gives me a 404 error. I found it by doing a google search. I ran the program following your instructions, will test to see if any internet errors show up again.

Here is the Malwarebytes Log

Malwarebytes' Anti-Malware 1.44
Database version: 3766
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

3/1/2010 11:12:02 AM
mbam-log-2010-03-01 (11-12-02).txt

Scan type: Full Scan (C:\|)
Objects scanned: 319284
Time elapsed: 1 hour(s), 31 minute(s), 50 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\smss32.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 boopme

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Posted 01 March 2010 - 01:58 PM

Hello, next please run SAS
download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Post back 2 logs and tell me how it's running.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 scardona

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Posted 01 March 2010 - 03:32 PM

Hey,

I will post the logs when done...BTW...I don't know what ATF is for but I used it and still have redirects of both my web browsers. Also smss32.exe still shows up on hijackthis as a registry item. I delete it and it comes back.

Edited by scardona, 01 March 2010 - 03:37 PM.


#6 boopme

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Posted 01 March 2010 - 03:44 PM

its a file cleaner.. looks for dead files. removes them . Not a ,malware cleaner.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 scardona

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Posted 01 March 2010 - 04:39 PM

Hey,

Here are the logs...as you can see from above...smss32.exe is still showing up. I am still having browser redirects as well.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/01/2010 at 04:16 PM

Application Version : 4.34.1000

Core Rules Database Version : 4626
Trace Rules Database Version: 2438

Scan type : Quick Scan
Total Scan Time : 00:46:55

Memory items scanned : 279
Memory threats detected : 0
Registry items scanned : 584
Registry threats detected : 1
File items scanned : 55238
File threats detected : 0

Trojan.Agent/Gen-FA[SMSS32]
HKLM\Software\Microsoft\Windows\CurrentVersion\Run#smss32.exe [ C:\WINDOWS\system32\smss32.exe ]


Malwarebytes' Anti-Malware 1.44
Database version: 3811
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

3/1/2010 4:37:59 PM
mbam-log-2010-03-01 (16-37-59).txt

Scan type: Quick Scan
Objects scanned: 204250
Time elapsed: 9 minute(s), 16 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\smss32.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 boopme

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Posted 01 March 2010 - 05:07 PM

Ok,this malware is well protected . We need to get deeper in here.
You will need to Download and Run DDS which will create a Pseudo HJT Report as part of its log..
If for some reason you cannot perform a step, move on to the next.
Please follow this guide. go and do steps 6 thru 8 ,, Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help . Then go here Virus, Trojan, Spyware, and Malware Removal Logs ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 scardona

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Posted 02 March 2010 - 11:30 AM

Hey,

Everything is complete and I posted this thread in the Virus, Trojan, Spyware, and Malware Removal Logs forum.

Thanks so much for your time and help with this!

BTW Step 8 took like 4 hours.

Take care,

Santos

Edited by scardona, 02 March 2010 - 11:31 AM.


#10 Pandy

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Posted 02 March 2010 - 12:36 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/299712/boopme-asked-me-to-post-here-regarding-browser-redirects-and-smss32exe/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Pandy~
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