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CD/DVD Issues


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#1 PaulGeso

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Posted 27 February 2010 - 02:31 PM

Recently my CD + DVD stopped recognizing disks and would not read or write in either drive. These drives are recognized in the Device Manager and tested as "O.K." during the troubleshooter. This issue began after an update to Adobe Reader 9.3 from a previous version. Attempts to System Restore to a time before this update are not allowed. Instructions from Adobe.com related to this issue included deleting the upper and lower filters in my registry. This did not work and even after uninstalling Adobe Reader 9.3 the issue remained.
Unfortunately I did not back up my registry values for the upper and lower filters before deleting them and can't find these values anywhere, which is part of the search that lead me here. Does anyone know the registry values for the upper and lower filters for:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318} ?

Many of the suggestions from this site and others I have already tried without success. I am very experienced in diagnosing and solving most of my previous computer issues but this one has me stumped. I've ruled out hardware and believe that a software conflict is the root cause and that reinserting the upper and lower filter values in the above listed registry location could remedy this situation. Can anybody help?

EDIT: Moved to a more appropriate forum...XP??-MG

Edited by garmanma, 27 February 2010 - 03:24 PM.


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#2 garmanma

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Posted 27 February 2010 - 03:26 PM

reinserting the upper and lower filter values in the above listed registry location could remedy this situation

You do not want any values in the key
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#3 cryptodan

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Posted 27 February 2010 - 03:39 PM

Adobe wouldn't do this, something else was installed.

#4 PaulGeso

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Posted 01 March 2010 - 09:05 PM

reinserting the upper and lower filter values in the above listed registry location could remedy this situation

You do not want any values in the key



#5 PaulGeso

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Posted 01 March 2010 - 09:07 PM

reinserting the upper and lower filter values in the above listed registry location could remedy this situation

You do not want any values in the key



How do I insert the upper and lower filter values? I don't know what they are?

#6 PaulGeso

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Posted 01 March 2010 - 09:12 PM

Adobe wouldn't do this, something else was installed.



Adobe was the only thing installed recently and I see now that there is an F.B.I. warning listed on BC's homepage about counterfeit applications like Adobe look alikes, so probably that's what happened. Any idea how I should proceed next?




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