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Total PC Defender

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#1 Jerry589


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Posted 27 February 2010 - 12:52 PM

Hi, first post, found this site via google.

The infected computer is shared with 4 logins none the accounts are pass word protected, the main account is set up as the administrator.

When logging onto the main user account, after everything loads the PC Defender box appears and all the icons on the desk top disappear. If you double click a icon quickly that program will run, but if you exit the program all you have is the PC Defender box.

I can log onto any of the other three accounts. A dialog box appears "PC Defender failed to disable Task Manager", if you leave the dialog box alone you can run programs as you please, and log off.

I followed the "Preparation Guide for Use before using Malware Removal Tools and Requesting Help" and had no luck.
1/ Backup: I have a removable hard drive, but not sure if its been performing its automatic back-ups.

5/ It will not allow me to reset the windows firewall.

6/ "Defogger ran to completion, but one or more errors occurred" " See defogger_disable.log for more details"

7/ Clicked on the dds.scr icon, chose "run", and received this message "Windows connot open file:dds.scr. To open this file, Windows needs to know what program created it. ...."

8/ I double clicked "Run" , received this Load Driver ("c:/document~1/Beth/Locals~1/Temp/fxtdqpob.sys") error Oxc0000061 Access is denied

I downloaded rkill and malawarebyte on a disc, got rkill on the desk top, ran it and get a message that it had to close, didn't close the close message and ran rkill again, again it had to close.

Next tried, eXexplore.exe and it was also shutdown repeatedly.

I have the machine shutdown now.

I could use some help. Thank you

Edited by Pandy, 27 February 2010 - 06:25 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs as no logs are posted ~Pandy

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#2 quietman7


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Posted 01 March 2010 - 03:32 PM

Please download RSIT by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding RSIT attempting to contact the Internet, please allow the connection.
  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
  • If using Windows Vista, be sure to Run As Administrator.
  • Click Continue after reading the disclaimer screen.
  • Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Save the log file to your desktop and copy/paste the contents into a new topic in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run. If RSIT did not work, then reply back here.
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