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Says "no virus protection found" while I have one active...


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28 replies to this topic

#1 KateetaK

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Posted 26 February 2010 - 10:36 PM

On my taskbar, the little red shield with an X through it appears. When I click on it, it tells me under "Malware Protection" that "Windows did not find antivirus software on this computer. I actually have Avira on here, and it is working. Could someone please help me find out what the problem is? Thank you so much in advance for the assistance.

---Kate

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#2 Broni

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Posted 27 February 2010 - 12:37 AM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

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#3 carri

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Posted 27 February 2010 - 07:43 AM

Do you have automatic updates enabled Kate orpossibly at the time when you booted up your pc was your internet off or disconnected? I use avira too, and on the odd occasion that I have booted up my pc with the internet disabled, I have had the same icon as you described in my task bar. once I go online however, the automatic update of avira, downloads any updates and the avira icon then shows once again.
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#4 KateetaK

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Posted 27 February 2010 - 01:11 PM

Here are the results:

Results of screen317's Security Check version 0.99.1
Windows Vista Service Pack 2 (UAC is enabled)
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
Avira AntiVir Personal - Free Antivirus
McAfee Security Scan
WMIC entry does not exist for antivirus; attempting automatic update.
Avira updated!
``````````````````````````````
Anti-malware/Other Utilities Check:

Spybot - Search & Destroy
HijackThis 2.0.2
Java™ 6 Update 18
Java Auto Updater
Out of date Java installed!
Adobe Flash Player 10
Adobe Reader 9.3
``````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSASCui.exe
``````````````````````````````
DNS Vulnerability Check:

GREAT! (Not vulnerable to DNS cache poisoning)

`````````End of Log```````````


Carri: I do believe I have automatic updates enabled, and this has happened before to me as well, but this time, it is just staying there every time I boot up my system.

#5 Broni

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Posted 27 February 2010 - 01:31 PM

"Malware Protection" may be a fake warning.
Please go to "Am I Infected?" forum and have your computer checked.

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#6 cryptodan

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Posted 27 February 2010 - 03:18 PM

Can you take a picture of screenshot of the actual window that is popped up by clicking that icon in the system tray?

#7 KateetaK

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Posted 04 March 2010 - 09:17 PM

My apologies for the delayed response. I've been busy with work and school. I really appreciate all the help so far.

Broni: Can we simply transfer this thread if that is the case? I also have McAfee Internet Security (I believe that's what it's called. It pops up once in a while, and it only runs for a second or two), and that said the same thing the last time it popped up and tried to check the computer. But Avira does say it's enabled. Here is something I forgot to post before: Avira seems to freeze every time I run it, so it never completes, and I end up having to shut the computer down by holding in the power button (When it freezes, I am not able to do anything with my system).

cryptodan: I will take a screenshot and post it here. I just wanted to hurry and respond so the thread won't close. :huh:

#8 KateetaK

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Posted 04 March 2010 - 09:20 PM

I have attached to this reply a screen shot of the message that appears when I click on the red shield.

Edit: Actually, I don't know how to make the file smaller (It's 791k). Sorry. :\

Edited by KateetaK, 04 March 2010 - 09:23 PM.


#9 Broni

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Posted 04 March 2010 - 09:22 PM

No attachment....??

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#10 KateetaK

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Posted 04 March 2010 - 09:24 PM

I don't know how to make it smaller. It's a word doc. 791kb.

Edited by KateetaK, 04 March 2010 - 09:29 PM.


#11 Broni

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Posted 04 March 2010 - 09:29 PM

Why doc, not in image format (gif, jpeg, etc.)?

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#12 KateetaK

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Posted 04 March 2010 - 09:43 PM

...because I don't really know about this stuff. ;) I tried it with an image this time:

Attached Files



#13 Broni

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Posted 04 March 2010 - 09:51 PM

You did well :huh:

Try here: http://forum.avast.com/index.php?topic=23457

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#14 KateetaK

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Posted 04 March 2010 - 10:09 PM

I did what it said, but nothing has changed.

#15 Broni

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Posted 04 March 2010 - 10:19 PM

In that case, try hotfix: http://support.microsoft.com/kb/952923/en-us

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