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Antivirus soft infection - Did the stuff still not working


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#1 dougby

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Posted 26 February 2010 - 09:37 PM

I spent the better part of yesterday using the tools and procedure in the tutorial. Even the proxy server LAN changes. Have the logs for rkill and malwarebytes Anti Malware. The last thing that I get when I reboot in standard is the Active Desktop Recovery with an IE script error warning on clicking the button to restore Active Desktop. Then I get IE popping open by itself and goes to a warning site. When I am at the restore active desktop there is a warning triangle around the IE icon on the white background. I am running XP Pro. and have Firefox running as well. I'm quite sure I did everything in sequence and only rebooting at the end of the process. Now what.
Doug

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#2 rigel

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Posted 26 February 2010 - 10:10 PM

Please post the Malwarebytes log.

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 dougby

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Posted 27 February 2010 - 01:27 AM

Hi Rigel:

WITH THE DESCRIPTION OF THIS ACTION (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.) . When I click on the "here" This is the page that opens for me. http://www.superantispyware.com/ I don't see the "hyperlink for Download Installer" to double click on. The logs are below latter one first. Am I missing something?

Doug


Malwarebytes' Anti-Malware 1.43
Database version: 3458
Windows 5.1.2600 Service Pack 2 (Safe Mode)
Internet Explorer 8.0.6001.18702

2/25/2010 2:03:24 PM
mbam-log-2010-02-25 (14-03-24).txt

Scan type: Full Scan (C:\|E:\|F:\|)
Objects scanned: 215624
Time elapsed: 42 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
E:\System Volume Information\_restore{A0D24967-BB07-40A0-8907-E1A55F35D591}\RP362\A0044449.exe (Rogue.Installer) -> Quarantined and deleted successfully.

Malwarebytes' Anti-Malware 1.44
Database version: 3458
Windows 5.1.2600 Service Pack 2 (Safe Mode)
Internet Explorer 8.0.6001.18702

2/25/2010 11:11:17 AM
mbam-log-2010-02-25 (11-11-17).txt

Scan type: Full Scan (C:\|E:\|F:\|)
Objects scanned: 200695
Time elapsed: 43 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\setup.exe (Rogue.Installer) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
E:\Documents and Settings\Josh Byron\Desktop\setupxv.exe (Rogue.Installer) -> Quarantined and deleted successfully.
C:\Program Files\setup.exe (Rogue.Installer) -> Quarantined and deleted successfully.


Overnight the pcpitstop "PC Matic" ran on schedule and removed Antivirus Soft. I rebooted and remembered that I hadn't unchecked the proxy server box. So I went back to IE and unchecked. I still cannot update the virus definitions in Super AntiSpyware. But I was able to run PC Matic again. It is running now and I will post the results when it is completed. My desktop was still in the same status "Active Desktop Restore" with an IE script error. Should I uninstall IE? I tried that yesterday but Add/Remove Programs wouldn't work.

Thanks,

Doug

Hello again:

I finally did get SAS to run with updated definitions. It did quarantine the Adware viewpoint toolbar. and the Rogue Antivirus Soft HKUS\S-1-5-21-1078081533-1960408961-725345543-1003\Software\avsoft

After normal reboot I still get the Active Desktop Recovery when clicked gets an IE script error. Line 65 Char 1 Error Object doesn't support this action Code 0 URL file:///C:Documents%20and%20Settings/Doug%20Byron/Application%20Data/Microsoft/Internet%20Explorer/Desktop.htt

Hope you can help with this last step.

Doug

Edited by dougby, 27 February 2010 - 03:17 PM.


#4 rigel

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Posted 28 February 2010 - 04:40 PM

Sorry about the delay in responding. I am taking a firefighters class...

Glad to hear SAS Fiannly ran. Let's do a scan and see if that will clear up some of the problems. You may try reinstall Internet Explorer to see if that will help with the file. But first.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and unheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 dougby

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Posted 01 March 2010 - 02:14 PM

Hello:

Here is the log from Dr Web. I appear to have a clean computer. The desktop restore still shows the script error in IE If I go to remove IE I get the warning about all the programs that used IE to download. Now I don't want to have to download or install all of them again. What to do? I also would like to know if there is a way of telling where I got the antivirus Soft rogue from. Before all this I did have a problem shutting down my computer. Like Word, Adobe HP printer and Firefox often didn't want to close. Is there any magic for this?

Thanks again for your support.

Doug

Master Boot Record HDD1;;BackDoor.MaosBoot.35;Cured.;
Master Boot Record HDD2;;BackDoor.MaosBoot.35;Cured.;
Master Boot Record HDD1;;BackDoor.MaosBoot.35;Cured.;
Master Boot Record HDD2;;BackDoor.MaosBoot.35;Cured.;

#6 rigel

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Posted 02 March 2010 - 08:28 AM

i hate to tell you this, but I think we have deeper problems with those results. Please follow this guide - skipping the parts we have already covered. Post a DDS log to the Malware Removal Forum and a Team member will be along to help you as soon as possible. Please post a link back to this topic to see what was discussed thus far.

If you need any help with the guide, please let me know. Best wishes - you are in good hands...

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 dougby

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Posted 02 March 2010 - 02:26 PM

Okay How deep? I am having a problem with the backup program Cobian 9. Not a very user friendly program. I opened a new folder for the back-up on my external hard drive and started the backup of C drive and F drive. It stopped and reported 82 errors and here's the log below. I don't want to risk proceeding with out a good back up if you think there is deeper problems. This is why people don't do backups is there doesn't seem to be a dumb enough backup program. I thought Cobian might be it. Now what.

Doug

3/2/2010 11:03:42 AM The destination directory "J:\Cobian Backup 03-02-10\C 2010-03-02 11;03;42" doesn't exist. Trying to create it
ERR 3/2/2010 11:03:42 AM Cannot create the destination directory "J:\Cobian Backup 03-02-10\C 2010-03-02 11;03;42"
3/2/2010 11:03:42 AM The directory "C:\" was copied to "J:\Cobian Backup 03-02-10\C 2010-03-02 11;03;42". 0 file(s) were processed
3/2/2010 11:03:42 AM The destination directory "J:\Cobian Backup 03-02-10\E 2010-03-02 11;03;42" doesn't exist. Trying to create it
ERR 3/2/2010 11:03:42 AM Cannot create the destination directory "J:\Cobian Backup 03-02-10\E 2010-03-02 11;03;42"
3/2/2010 11:03:43 AM The directory "E:\" was copied to "J:\Cobian Backup 03-02-10\E 2010-03-02 11;03;42". 0 file(s) were processed
3/2/2010 11:03:43 AM The destination directory "J:\Cobian Backup 03-02-10\F 2010-03-02 11;03;43" doesn't exist. Trying to create it
ERR 3/2/2010 11:03:43 AM Cannot create the destination directory "J:\Cobian Backup 03-02-10\F 2010-03-02 11;03;43"
3/2/2010 11:03:43 AM The directory "F:\" was copied to "J:\Cobian Backup 03-02-10\F 2010-03-02 11;03;43". 0 file(s) were processed
3/2/2010 11:03:44 AM **** Backup for "Cobian Backup 03-02-10" ended. 0 file(s) were backed up. (Elapsed time: 0 hour(s), 0 minute(s), 1 second(s)) ****
3/2/2010 11:03:44 AM **** Backup for "Cobian Backup 2 03-02-10" started ****
3/2/2010 11:03:47 AM The destination directory "J:\Cobian Backup 2 03-02-10\C 2010-03-02 11;03;47" doesn't exist. Trying to create it
ERR 3/2/2010 11:03:47 AM Cannot create the destination directory "J:\Cobian Backup 2 03-02-10\C 2010-03-02 11;03;47"
3/2/2010 11:03:47 AM The directory "C:\" was copied to "J:\Cobian Backup 2 03-02-10\C 2010-03-02 11;03;47". 0 file(s) were processed
3/2/2010 11:03:48 AM The destination directory "J:\Cobian Backup 2 03-02-10\E 2010-03-02 11;03;48" doesn't exist. Trying to create it
ERR 3/2/2010 11:03:48 AM Cannot create the destination directory "J:\Cobian Backup 2 03-02-10\E 2010-03-02 11;03;48"
3/2/2010 11:03:48 AM The directory "E:\" was copied to "J:\Cobian Backup 2 03-02-10\E 2010-03-02 11;03;48". 0 file(s) were processed
3/2/2010 11:03:48 AM **** Backup for "Cobian Backup 2 03-02-10" ended. 0 file(s) were backed up. (Elapsed time: 0 hour(s), 0 minute(s), 0 second(s)) ****
ERR 3/2/2010 11:03:49 AM The backup contains 2 error(s)

#8 dougby

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Posted 02 March 2010 - 03:56 PM

Tried again with Black Moon 8 log below

The drive appears to be running and the light is on on the external drive. I don't see any progress gauge.

Not sure what is happening.

Doug

3/2/2010 12:39:20 PM **** Backup for "Backup C E 03-02-10 1" started ****
3/2/2010 12:39:24 PM Creating or updating the archive "J:\Backup C E 03-02-10 1 2010-03-02 12;39;24.zip"
ERR 3/2/2010 12:41:53 PM Error while creating or updating the archive "J:\Backup C E 03-02-10 1 2010-03-02 12;39;24.zip": Cannot create file "J:\Backup C E 03-02-10 1 2010-03-02 12;39;24.zip". The system cannot find the file specified
3/2/2010 12:41:53 PM **** Backup for "Backup C E 03-02-10 1" ended. 0 file(s) were backed up. (Elapsed time: 0 hour(s), 2 minute(s), 30 second(s)) ****
ERR 3/2/2010 12:41:54 PM The backup contains 1 error(s)

#9 dougby

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Posted 02 March 2010 - 05:49 PM

The external drive light is still on so I assume it is backing up. Sure would have been nice to have a progress view.

After about an hour I get the blue screen. Shut down and restart seems back to where it was. The blue screen said to check recently installed hardware. Would that be my external drive which I normally don't leave connected or turned on?

Should I try to back up again??


Doug

#10 rigel

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Posted 03 March 2010 - 01:23 PM

I would create a topic in the advanced malware forum and advise them on your backup problems. They may wish to work on the infection first.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 dougby

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Posted 03 March 2010 - 02:42 PM

Can you give me a link to the advanced malware forum. or refer my problem to someone who can help me. I am going to try a backup to another external hard drive.

#12 rigel

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Posted 03 March 2010 - 04:19 PM

Please follow this guide - skipping the parts we have already covered. Post a DDS log to the Malware Removal Forum and a Team member will be along to help you as soon as possible. Please post a link back to this topic to see what was discussed thus far.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#13 dougby

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Posted 05 March 2010 - 11:55 AM

Hey Rigel:

Still at it. I did get a back-up to work with Cobian Black Moon. It backed up to an external drive but had a huge list of errors which did not copy. Then I was wondering if I had copied the virus to the ext drive. So I am running an AVG scan on the 500G drive. It is taking forever. Did I do the right thing with the scan of the ext drive? The reason I did the scan was when I was not in process of doing anything the ext drive was running like mad so I figured it was doing something malicious. I did get a warning from my ISP that my computer was infected and was spamming or attempting to affect other computers. Can you give me any more info on what this "backdoor.maosboot.35" is capable of and where I picked it up considering I have AVG running and I do regular scans with PC Pitstop PC Matic. Is this a new virus and should I contact my email list to warn them that I may have inadvertently sent them an infection?

Thanks for any help,

Doug

#14 Orange Blossom

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Posted 05 March 2010 - 09:13 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/300585/backdoormaosboot36/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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