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Was declared clean and now have other issues


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#1 race fan

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Posted 26 February 2010 - 07:16 PM

I have a XP system that had a virus and was declared clean on the virus, trojan, spyware forum. It worked fine for a day. I uninstalled f-secure and installed eset smart security and it has given me trouble sense. I believe the f-secure did not completely uninstall. Now when the windows loads, it comes up to the desk top fine, but when I click on something it sits and spins. If I start it in the safe mode, I can get to any program. I have updated and rerun the Malwarebytes and super spyware programs and they came back clean. I need some direction on what to do next.

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#2 race fan

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Posted 02 March 2010 - 08:35 PM

I have posted this topic on the virus, trojan log forum. Hopefully someone will respond to it.

#3 Pandy

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Posted 02 March 2010 - 09:09 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/ind...p;#entry1655662 you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Pandy~
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Edited by Pandy, 02 March 2010 - 09:10 PM.

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