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Antivirus Soft, still problems after partial fix


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#1 Ward.Eight

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Posted 26 February 2010 - 06:53 PM

Greetings,

New to these forums but have been reading up on bleeping computer for a little while. I found and followed the procedures to take out Antivirus Soft on your site by going into safe mode, unchecking the proxy server and using rkill to disable the processes. Then I ran Malwarebytes to uninstall infected files. I've scanned after rebooting my system and it seems better, but I can not run updates for my other antivirus software and am unable to go to Microsoft update. Should I download OTL and post the log files like others have?

I had the same issues as http://www.bleepingcomputer.com/forums/t/293800/antivirus-soft-malware/

My dad had looked up online about a box that was appearing on one of our televisions (turned out to be some sort of closed captioning for station information) on sony.net/ and then told me that the virus poped on. When I looked at his system, he has all those red shields and programs saying that they were infected, like task manager, etc. Any help would be great as I have been up way too long trying to figure this out. Thank you,

W8

Edited by Orange Blossom, 26 February 2010 - 07:59 PM.
Move to AII. ~ OB


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#2 Ward.Eight

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Posted 27 February 2010 - 06:19 PM

More Information:

Running Windows XP Home SP3

I also ran SDFix to try and fix my problem. It had found "C:\WINDOWS\twain_16.dll - Deleted". When I ran SDFix the second time, nothing was found. Though I still do have the problem of not being able to download any updates of antivirus software and microsoft update doesn't work.

Currently I'm running avast! and it found Adware named Win32:Adware-gen [Adw]
I am just going to move it to the virus chest/quarenteen

What should I do next? Should I set up to run SuperAntiSpyware like in thread? -
http://www.bleepingcomputer.com/forums/t/298852/antivirus-soft-infection-did-the-stuff-still-not-working/

This computer is a work computer and I want to make sure it's all up to speed.

Here is a screen shot of the error I get for Ad-Aware update, and the can not display web page for Microsoft Update after clicking the Windows Update button inside of Start>All Programs

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#3 Ward.Eight

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Posted 28 February 2010 - 03:32 PM

Okay, so I decided to delete that file Avast! quarentened named Win32:Adware-gen [Adw]. Nothing changed, same problems. I was going to wait till someone suggested something, but I decided to act. Ran SuperAntiSpyware ansd it found what seemed to be the right malware files. I quarentened and deleted them. Restarted but no change. Any ideas? Any? People that are reading this, are you having similar problems?

#4 Casey_boy

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Posted 04 March 2010 - 05:30 PM

Hi,

Sorry for the delay in responding to your topic.

With the information you have provided I believe that you will need help from the malware removal team. I would like you to start a new thread HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

Casey

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


* My Website * Am I Infected? * Malware Removal Help * If you'd like to say thanks *





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