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rrpcsb.exe error causing blue screen problem


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#1 jagazz

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Posted 26 February 2010 - 01:12 PM

Problem: I have a Thinkpad T43 with Windows XP service pack 3 installed. Off late, I have been getting the rrpscb.exe error immediately after boot up and nothing else works on the computer. Shortly after, I get the blue screen with the message,"PAGE_FAULT_IN_NONPAGED_AREA".
Attempts at solving the problem:
1) Tried safe mode: did not even boot up.
2) Tried windows recovery console: says NTLDR is compressed, CTRL+ALT+DEL to restart: essentially didn't work
3) My computer did not come with a recovery CD, so I made one from here: http://www.microsoft.com/downloads/details...;displaylang=en
but was not able to get into recovery console.

I did a lot of searching but found no real solutions. I would be grateful if somebody can help me out and direct me towards some solutions.
Thanks for your time!

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#2 cryptodan

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Posted 26 February 2010 - 01:35 PM

Whats the Stop Error Code?

#3 Broni

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Posted 26 February 2010 - 02:19 PM

Are you sure, it's rrpscb.exe, not rrpcsb.exe?

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#4 jagazz

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Posted 26 February 2010 - 09:20 PM

It says
rrpcsb.exe - Application Error
The instruction at "0x7c911689" referenced memory at "0x00000000". The memory could not be "read".

Click on OK to terminate the program
Click on CANCEL to debug the program


Clicking on either of work results in no help!! Please help!!

#5 Broni

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Posted 26 February 2010 - 09:27 PM

rrpcsb.exe is a part of Rapid Restore program. Do you use it?

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#6 jagazz

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Posted 26 February 2010 - 09:41 PM

No sir, I don't. But the error is crippling my computer. I would like to disable it if possible.
But the error makes my computer not boot up properly. It sometimes boots up, but I cannot click on anything or make anything work.
I'm typing this from a different computer.

#7 jagazz

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Posted 26 February 2010 - 10:04 PM

Furthermore, it shutsdown sometimes with this message:

The system process Services.exe terminated unexpectedly and Status Code -1073741819

#8 Broni

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Posted 26 February 2010 - 10:09 PM

Did you try to boot to safe mode?
I'm thinking, your computer may be infected.

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#9 jagazz

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Posted 26 February 2010 - 10:28 PM

Does not boot up in safe mode.

#10 Broni

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Posted 26 February 2010 - 11:09 PM

1. Download Dr.Web LiveCD: ftp://ftp.drweb.com/pub/drweb/livecd/
2. Download, and install free Imgburn: http://www.imgburn.com/index.php?act=download
3. Using Imgburn, burn minDrWebLiveCD-5.0.1.iso to a CD.
4. Make sure that the CD/DVD drive is set as the first-boot device. Adjust corresponding BIOS settings, if necessary.
5. Insert Dr.Web LiveCD into the drive and restart computer.
6. As loading starts, a dialogue window will pop up:

Posted Image

7. Press Enter to continue with DrWeb-LiveCD (Default) mode.
8. The operating system will detect all available disk drives automatically. It will also try to connect to the local network, if available.
9. Check the disks or folders you want to scan, and click on Start.

Dr.Web LiveCD user manual: ftp://ftp.drweb.com/pub/drweb/livecd/LiveCD-en.pdf

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#11 jagazz

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Posted 26 February 2010 - 11:46 PM

Followed your instructions and have started a scan now! Will update soon!
Thanks!

#12 Broni

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Posted 26 February 2010 - 11:51 PM

OK :thumbsup:

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#13 jagazz

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Posted 27 February 2010 - 02:19 PM

I was able to do a full scan... it took till morning. The Dr.Web software found a few quarantined trojans etc and I first tried curing the files followed by deleting them. I restarted my system but have the same rrpcsb.exe issue.

Also, I did a memory test using the Dr. Web software and it found several errors. However, after showing all these errors (on a red screen with white letters) the computer freezes and I cannot do anything. How can I fix this? It looks like something wrong with my memory and that must be causing the computer not to respond! Please help

#14 Broni

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Posted 27 February 2010 - 02:21 PM

A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-....iso.zip file.
3. Inside, you'll find memtest86+-....iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-....iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

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#15 jagazz

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Posted 27 February 2010 - 02:34 PM

Dear Broni,
First of all, thanks a lot for the help!!

I ran a memory test using the Dr.Web S/W and it showed several thousand errors, so many that the computer basically froze and didn't let me do anything. I have two memory sticks. I will try removing each alternately and see how that goes.




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