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My Symantec is finding viruses but Malwarebytes and SuperAntispy find nothing


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9 replies to this topic

#1 murphyslaw35

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Posted 26 February 2010 - 12:06 PM

My Symantec says my computer is infected with a downloader called d1ed7d6-7db15038 and trojan horse called a0077940.exe but when i run both malwarebytes and superantispyware in safe mode they come up with nothing. Ive updated everything but still nothing. I dont consider Symantec very reliable because its failed multiple times in the past so im hoping to find these viruses through another more trustworthy antivirus. Any advice?

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#2 Adam R.

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Posted 26 February 2010 - 12:44 PM

The symantec may be finding spy cookies or something like that that is not really a virus/adware/malware. What kind of items is it finding?

#3 murphyslaw35

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Posted 27 February 2010 - 09:34 PM

It says one is a Trojan Horse and the other is a Downloader, those dont sound like spy cookies :-\

#4 Orange Blossom

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Posted 28 February 2010 - 06:37 PM

It would be helpful if you provided the entire file paths for what Symantec found.

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#5 murphyslaw35

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Posted 01 March 2010 - 02:30 AM

oh, the locations are C:\System Volume Information\_restore{C9989FB1-12B4-4175-96BC-FCD566D8FC85}\RP486\ for the Trojan and C:\Documents and Settings\Alex\Application Data\Sun\Java\Deployment\cache\6.0\22\ for the Downloader. The status for both says Infected

#6 boopme

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Posted 02 March 2010 - 09:44 PM

Hello, OK they appear to be cleared but still on the machine. Let's do this first then we will remove that.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#7 murphyslaw35

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Posted 02 March 2010 - 11:16 PM

Malwarebytes' Anti-Malware 1.44
Database version: 3817
Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.13

3/2/2010 11:14:34 PM
mbam-log-2010-03-02 (23-14-34).txt

Scan type: Quick Scan
Objects scanned: 124354
Time elapsed: 3 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 boopme

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Posted 02 March 2010 - 11:34 PM

Ok looks good now we'll get those others off and you should be good to go.

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
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#9 murphyslaw35

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Posted 05 March 2010 - 11:08 AM

ok done, thanks! Should i go ahead and delete the 2 files in my symantec quarantine?

#10 boopme

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Posted 05 March 2010 - 12:03 PM

Yes you can. Please take a few minutes to read our quietman7's excellent Tips to protect yourself against malware and reduce the potential for re-infection:,in post 17. :thumbsup:
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