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Computer Hardware/Software Malfunction


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#1 mmayo713

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Posted 26 February 2010 - 09:09 AM

My computer has been running very slowly for the last few weeks. The problems have become even worse in the last week:

1). It won't shut down
2). It can't read USB devices and SD cards
3). It wouldn't play iTunes for a few days, because it said my Audio and Video configurations was incorrect
4). It went a day or two without being able to detect any audio devices, so my speakers were useless
5). It sometimes shuts down and gives me an error message about a Software or Hardware malfunction. It tells me to check if my recently installed programs are fully installed. I know next to nothing about computers, so I don't know how to do this
6). I received an error message when I started my computer today, saying basically the same thing as the previously mentioned error message
7). I don't know where my install disk is, so I don't think I can reinstall Windows

I have removed the battery and restarted it, which fixed my iTunes/speakers problem, but all the other problems remain. Can anyone give some tips on how to fix this. I would love to be able to fix it without installing a new copy of Windows or buying a new computer.

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#2 coxchris

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Posted 26 February 2010 - 09:50 AM

Do you have any Anti Virus and Mal-ware Protection on your computer. Please scan your computer with both programs and reply back if they found anything or nothing

can you provide with your Computer specs

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#3 mmayo713

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Posted 26 February 2010 - 09:58 AM

I ran McAfee, AVG, and Malwarebytes, and they found nothing. I don't know anything about the storage space, etc., but the computer is a Dell Inspiron 9300 that I got during the summer of 2005. It's the one with the 17" screen.

#4 coxchris

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Posted 26 February 2010 - 10:12 AM

Can you copy the error message and reply back when you receive the error again. Was it a Blue screen of Death error code type down the (STOP:) code if it was a BSOD error

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#5 hamluis

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Posted 26 February 2010 - 10:17 AM

You can go to Event Viewer...and look for errors (not warnings, not info items) that provide clues.

Double-click on any line item in Event Viewer...to see the detail which provides clues.

Do this for the last five errors noted on all tabs (not each tab, show us the detail for a total of five errors).

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

Louis

System manufacturer and model?

Size of C: partition and how much free space on C: right now?

How much RAM installed?

Edited by hamluis, 26 February 2010 - 10:19 AM.


#6 mmayo713

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Posted 26 February 2010 - 10:38 AM

The last five errors were "system hangs". I don't see any error listed in the event log for the shutdown yesterday or the problem from earlier today.

The logs for the five error events:

2/23 - Hanging application firefox.exe, version 1.9.1.3685, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
2/23 - Hanging application POWERPNT.EXE, version 12.0.6500.5000, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
2/3 - Hanging application firefox.exe, version 1.9.1.3642, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
1/24 - Hanging application mshta.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
12/14 - Hanging application WINWORD.EXE, version 12.0.6504.5000, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

It's a Dell Inspiron 9300 with 52 GB on the C: Drive with 12 left free.

How do I look up info about my RAM?

Thanks for the help guys. I really appreciate it.

#7 frankp316

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Posted 26 February 2010 - 11:49 AM

I ran McAfee, AVG, and Malwarebytes, and they found nothing. I don't know anything about the storage space, etc., but the computer is a Dell Inspiron 9300 that I got during the summer of 2005. It's the one with the 17" screen.





Are you running two antivirus programs?

#8 cryptodan

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Posted 26 February 2010 - 01:28 PM

My wife has a similar PC to yours, and hers started to fail and slow down as well. Issue was over heating video card that eventually died.

#9 Spectacle

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Posted 26 February 2010 - 03:08 PM

I have a Dell machine too, vintage, and I'm not that sharp on computers anymore. I was pleasantly suprised to find Dell Support had all the Manuals for Setup, User's Guide and Troubleshooting etc. which were very detailed, avilable in .pdf format for viewing or download. These gave me a much better picture of what I had and what to expect and how to fix some problems.

Main Dell Support portal:
http://support.dell.com/support/index.aspx...;l=en&s=dhs

Select/input your model here for Support info:
http://support.dell.com/support/topics/glo...&~ck=anavml

You may already know, click on Start > All Programs > Accessories > System Tools > System Information and a whole world of info is available about your machine.

Windows XP-Pro has Administrative Tools & System tools if you click into Control Panel.

Right click empty area of Task Bar at bottom of your screen and Task Manager has more stuff.

Edited by Spectacle, 26 February 2010 - 03:10 PM.

2000 Dell Optiplex GX-110, P3-847Mhz, 384 Mb SDRAM, Matsu 80GB HDD, XP-Pro SP3, Online Armor Pro 4.0.0.15, with Avast! Free, Super-Antispyware, Malwarebytes

#10 Ken-in-West-Seattle

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Posted 26 February 2010 - 07:13 PM

I have worked on this model.

It should have a DSR (dell systen restore) partition if all else failes and will set your software back to factory levels.

You will have to backup everything you want to keep and it will reinstall windows at sp2 level if your lucky.

Dell also sells the xp OEM cd for about 16.00 including shipping.

#11 mmayo713

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Posted 28 February 2010 - 03:42 AM

Can you copy the error message and reply back when you receive the error again. Was it a Blue screen of Death error code type down the (STOP:) code if it was a BSOD error


Yes, I got the BSOD and it happened again just now. However, I forgot to look at the error code. Is there a way I can find it?

#12 mmayo713

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Posted 28 February 2010 - 03:46 AM

I ran McAfee, AVG, and Malwarebytes, and they found nothing. I don't know anything about the storage space, etc., but the computer is a Dell Inspiron 9300 that I got during the summer of 2005. It's the one with the 17" screen.





Are you running two antivirus programs?


Yes. Is that a no-no?

#13 cryptodan

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Posted 28 February 2010 - 06:03 AM

I ran McAfee, AVG, and Malwarebytes, and they found nothing. I don't know anything about the storage space, etc., but the computer is a Dell Inspiron 9300 that I got during the summer of 2005. It's the one with the 17" screen.





Are you running two antivirus programs?


Yes. Is that a no-no?



A big one.




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