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Cant access a few files


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6 replies to this topic

#1 yknujssab

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Posted 26 February 2010 - 01:20 AM

Hello, I am not sure whats going on but there are some files I cant access. It is only a few files (so far). I dont want it to go any further. Im running XP professional. This just happened recently. The files are there but when I try to open them, it says access denied. It also shows that the files are empty, but I know they have stuff in them. Thank you in advance.

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#2 shrdt

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Posted 26 February 2010 - 11:26 AM

step 01: turn off PC

step 02: turn on PC, and be sure to go into safe mode with networking

step 03: get a cup of coffee ( or a drink you enjoy ) while safe mode starts up

step 04: sigh and get impatient because safe mode can take a while to start up, tap fingers on desk

step 05: once safe mode has started access the internet and go to malwarebytes.org, download mbam, install and update.

step 06: after mbam updates and restarts, start a full scan on PC ( this will take a long time since it will look at EVERY file on the PC )

step 07: go get some lunch, watch a movie, practice that one bass riff that you haven't practiced in awhile, you know the one.

step 08: check to see if the scan has completed, if yes, follow the on screen prompts and remove what infected files ( if any ) are there.

step 09: go to step 06 and repeat, if this is the second attempt at step 09, and infections are still appearing, keep repeating till infections show 0

step 10: report back here with news of what has progressed. Also list the programs used to open said files, are they word or excel files? pdf's? avi's?

this also could be a User Account issue where somehow your log in has been bumped down to basic user, with no access to anything...

but here's hoping the steps will help :thumbsup:

Edited by shrdt, 26 February 2010 - 11:27 AM.


#3 yknujssab

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Posted 28 February 2010 - 11:43 AM

Ok, I scanned and found one infected file. I scanned it again and it is now clear. The files are in just regular files in windows explorer. I still cant access the files. They are in a folder which is what I can't open. I can't even delete it. There shouldn't be any user account issues because I am the only one on the computer, no other account on it. Thank you.

#4 shrdt

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Posted 01 March 2010 - 11:20 AM

would you happen to still have access to the mbam notepad report?

if you do, please post it here

#5 yknujssab

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Posted 02 March 2010 - 12:24 AM

Ok here they are.

Here is the initial scan:

Malwarebytes' Anti-Malware 1.44
Database version: 3799
Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

2/27/2010 12:20:51 AM
mbam-log-2010-02-27 (00-20-51).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 271854
Time elapsed: 49 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{abd42510-9b22-41cd-9dcd-8182a2d07c63} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\fias4051 (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\gaopdxserv.sys (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Second scan:

Malwarebytes' Anti-Malware 1.44
Database version: 3805
Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

2/27/2010 7:11:41 PM
mbam-log-2010-02-27 (19-11-41).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 271877
Time elapsed: 49 minute(s), 22 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Hope this helps.
By the way I found a back up of the files I cant access, so that's cool, but I cant delete the original ones I was trying to open and that is taking up some space, about 25 gigs.
Thank you so much for your help.

#6 Sashacat

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Posted 02 March 2010 - 01:01 AM

Hello :thumbsup:

While I am not authorized to help with logs (only trained members of the following groups: Malware Response Team, Malware Study Hall Senior, Moderators or Administrators are allowed to help people with logs. ),
I can tell you that there are new updates to Malwarebytes'.
The most current database (as of right now) is 3811.
You may want to update your Malwarebytes' and scan again, and post the entire log for an OFFICIAL STAFF MEMBER to look over, to determine whether additional scans or additonal malware removal are necessary.


ATF Cleaner: (safely cleans temp files)
http://www.atribune.org/index.php?option=c...5&Itemid=25
(instructions included there)


You mentioned not being able to delete some files.
Before deleting, check with one of the STAFF, to make sure they are safe to delete.
If a STAFF member determines the files are safe to delete, they can recommend a safe freeware program for that purpose.
If we don't change the direction we are going,
We are likely to end up where we are headed.

#7 yknujssab

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Posted 03 March 2010 - 11:29 PM

Ok, thanks I'll do that. Thanks again for your help.




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