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Chase.com redirects to a phishing site! Please help!


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3 replies to this topic

#1 scotty2012

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Posted 25 February 2010 - 10:45 PM

The other day, I tried to log in to my bank account and was redirected to a phishing site. When I asked my wife about it, she said she thought she might have downloaded a virus. I run Avast AntiVir and Comodo Firewall. I've scanned with AntiVir, Malwarebytes, Security Essentials, CCleaner and none have been able to detect anything or resolve the problem.

If anyone can help me it would be much appreciated. I can provide whatever logs are requested. Thanks!

Edited by Orange Blossom, 26 February 2010 - 01:20 AM.
Move to AII. ~ OB


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#2 shrdt

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Posted 26 February 2010 - 01:58 PM

Call the bank, make sure your account is closed from internet access / protect your info with the bank over the phone or in person before doing anything with the PC!!

I've had this happen to me and didn't realize what happened till my account was drained :thumbsup:

ok so, with that squared away... all those programs come up with 0 infections - but the website still tries to redirect?

I would go into safe mode and try to scan from there, Malwarebytes first, then the rest, FULL SCANS too, don't just do the Quick runs

#3 belfastsixpack

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Posted 26 February 2010 - 02:13 PM

Make sure MBAM is fully updated first!

#4 Sashacat

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Posted 26 February 2010 - 04:15 PM

Hello :thumbsup:

The Malwarebytes' forum does NOT recommend running Malwarebytes' scan in Safe Mode unless "normal mode" fails.
Please refer to the following quotes:
GT500 (Moderator on the Malwarebytes' forum):
http://forums.malwarebytes.org/index.php?showtopic=9426
The main reason for needing to scan in normal mode is because the drivers that MBAM uses to detect malware do not work while Windows is booted in Safe Mode.

exile360 (Expert on the Malwarebytes' forum):
http://forums.malwarebytes.org/index.php?showtopic=18813
The drivers don't load in safe mode which really hinders MBAM's capabilities. If possible I and others always recommend running it in normal mode.

AdvancedSetup (Administrator on the Malwarebytes' forum):
http://forums.malwarebytes.org/index.php?showtopic=17979
MBAM works better and was designed to run in Windows Normal Mode. If you can run it in Normal mode then you should. If you can not but it will run in Safe Mode only then that is better than nothing, but once you have the system running better you should scan again in Normal Mode.

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Use ATF Cleaner:
http://www.atribune.org/index.php?option=c...5&Itemid=25

Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

If you use Firefox browser
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Notes for Windows Vista users:
On Windows Vista that "Windows Temp" is disabled, to empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator"

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Run RKill:
http://www.technibble.com/rkill-repair-tool-of-the-week/
Rkill is a small, freeware and portable tool designed to terminate active malware processes allowing you to use other removal tools. Rkill is made by a Microsoft MVP “Lawrence Abrams” and is available in 4 different extensions. An .EXE, .COM, .SCR and a .PIF file.
The reason why Rkill comes in 4 different versions is because some malware will block .EXE files in an attempt to prevent you from running other malware removal tools, so this gets around that problem.

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Scan with Malwarebytes' (read entire article, follow instructions)
How to use Malwarebytes' Anti-Malware to scan and remove malware from your computer
Posted by Grinler on February 16, 2010

http://www.bleepingcomputer.com/virus-remo...alware-tutorial

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Following are instructions for the ESET scan given to me by etavares (a member of the Malware Response Team):

I'd like us to scan your machine with ESET OnlineScan

  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


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When you report back, please post the results (copy/paste the ENTIRE CONTENTS of the scan results into your reply) for the Malwarebytes' scan and the ESET online scans,
and whether you are still experiencing symptoms or not.

If we don't change the direction we are going,
We are likely to end up where we are headed.




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