Hello. Recently, my girlfriend and I, on separate computers have been facing the same problem. Here's how it started out:
My girlfriend lost her account at facebook and gmail, by means of someone changing all her passwords. Along with this, she lost her hotmail accounts too. Any account that was, or is, tied to her gmail account has been compromised. She has lost her free credit report account, and the account on a website that deals with her dog's registration information. Any time she makes an account, or is able to log in to an account, as soon as she logs out, that account is immediately compromised and the passwords are changed. She has emailed gmail and facebook, but they have basically put the "deal with it, tough luck," approach to it.
This had been going on for a couple weeks, and then it started happening to me. First I lost my facebook and gmail, then my hotmail. I then tried to log in to random accounts I had set up such as allthelyrics.com, and a few others, to no avail. All my passwords had been changed over, and my secret questions had also been changed. I even lost my password to this website, and had to make a new one to post this topic. Any time I close, or log out of an account, I lose my password. I can't keep up with whatever is running rampant on my, and our, online accounts. Luckily, my bank account has not been hit yet, although I am going to notifiy the bank about what is going on. I made a new gmail account, so that I could at least have somewhere to receive emails for this matter, and did not put an alternate email. Instead I put my mobile phone for password resetting, which has proven to work. The password gets changed, but I am able to get it back, and keep the account. It is rather annoying!
I have run spybot, mal-ware bytes, a-squared, and gone in through auto-runs to see if there is anything running that I do not recognize, or any services that are not recognized. In each case, other than the random tracking cookies here and there, nothing has come up. I am literally stumped as to how this is happening, I do not claim to be computer literate in any case, but I do know a little. This is way beyond my means.
What can I do to stop this from happening? I am not so much worried about getting my old accounts back, in fact I was going to remove my facebook account anyway (although somehow it did change my relationship status which caused social problems), I am more worried about preventing this in the future. Any advice?