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Can't connect to some update servers


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#1 stevek1948

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Posted 25 February 2010 - 08:57 PM

Hello All,

Lately, I've noticed that some programs that try to update themselves (not by opening a browser) get an error box stating that they are unable to connect. Even if I hit the update button. I tried turning off my security programs ie: Eset Smart Security, WinPatrol, SpywareBlaster. Still not connecting. Some programs won't even install properly if they have to check with their server for the license key. Otherwise, I'm able to connect through my browser and email.

I posted on malware removal, and with the help of Elise025, it was determined that malware wasn't the problem.


Maleware

I posted this about a month ago with no replies. :thumbsup:


Any help will be appreciated

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#2 Romeo29

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Posted 26 February 2010 - 01:39 PM

Hello stevek1948,

- Download TCP View from here : http://technet.microsoft.com/en-us/sysinte...s/bb897437.aspx
- Run it and leave the window open.
- Now run one of your programs (for example say Notepad++), and try to update it.
- You would see the exe name, local address and remote address in the TCPView. If the address is not fully visible stretch the column width.

When an EXE starts to make connection, it shows in green color. After connection is established it is white. When it is terminated it shows in red for a fraction of a second. Be quick to note as this happens very fast.

Post here your findings.

#3 stevek1948

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Posted 26 February 2010 - 09:00 PM

Hello stevek1948,

- Download TCP View from here : http://technet.microsoft.com/en-us/sysinte...s/bb897437.aspx
- Run it and leave the window open.
- Now run one of your programs (for example say Notepad++), and try to update it.
- You would see the exe name, local address and remote address in the TCPView. If the address is not fully visible stretch the column width.

When an EXE starts to make connection, it shows in green color. After connection is established it is white. When it is terminated it shows in red for a fraction of a second. Be quick to note as this happens very fast.

Post here your findings.


Hello Romeo,

I tried the update with notepad++ and it showed a connection. I also tried the update while monitoring with Netstat Agent with the same results. I then tried to update Clipmate and Maxa Cookie Manager and there was no activity at all.

Regards, Steve

#4 stevek1948

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Posted 17 March 2010 - 02:13 AM

I guess there's no one to help me. Oh Well.




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