My mother in-law recently asked me to look at her computer as she had tried to move a file from home to work when she was prompted with a virus pop-up window. The IT department stated that her memory key had been infected which could only have come from her home PC.
After trying to update her antivirus software it became clear that something was restricting certain sites and updates. A usual GOOGLE search popped up with a string from Feb 09 on this website with exactly the same problem explaining very clearly what to do.
First was to install Malwarebytes - done via another PC onto CD as the PC would not allow access to the website
This was complete and a log created stating 5 threats which have been quarantined and deleted successfully. Log retained
Next I downloaded ComboFix and ran creating another log. Again log retained.
My question is simple, there is still a problem however I cannot seem to remedy and assume the detail is in the combofix log????
Can anyone help?