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Combofix / Malwarebytes killed my dad's computer


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4 replies to this topic

#1 BrownDevil

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Posted 25 February 2010 - 12:10 AM

Hi,

First please forgive the format in which this post is written. I'm typing as I'm talking to my dad 1000 miles away.
He had some type of rogue, he can't remember the name exactly (he thinks it was something like Windows XP Virus Scanner). It was the typical fake looking virus scanner.

He went into safemode, ran CCleaner first, then Malwarebytes, it updated then he ran the full scan. Found stuff and removed it. Then then ran combofix, it updated then installed MS Rec Cons, and deleted a bunch of stuff. He wasn't paying attention and doesn't know if combofix rebooted or not. The log popped up, while he was reading the log, the little message box that pops up when you first get into safemode popped up, and when he closed it all he had was a black screen with the safemode word in all 4 corners. He then rebooted into windows, where all that was visible was the wallpaper. The startup sound was a little delayed. And there was no task bar.

He was able to get the taskmanager to pop up. Tried new task, explorer with no results. Was able to locate notepad, pulled up the combofix and malwarebytes log and saved to thumb drive. Emailed me the logs if needed here.

Dell Inspiron 8200
Running Win XP SP3

Any help would be greatly appreciated :thumbsup:
Robert

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#2 BrownDevil

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Posted 26 February 2010 - 10:28 PM

Hi,

Sorry if I appear impatient, I just don't know what the avg turn around time is for assistance, just didn't want to accidently get missed.
Thanks

#3 Casey_boy

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Posted 03 March 2010 - 08:59 AM

Hi,

Sorry for the delay in responding to your topic.

Running ComboFix unsupervised is not recommended for this exact reason.

With the information you have provided I believe that you will need help from the malware removal team. I would like you to start a new thread HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

Casey

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#4 BrownDevil

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Posted 04 March 2010 - 01:51 PM

Thanks for the reply. Will post in the other spot you suggested.
Robert :thumbsup:

Edited by BrownDevil, 04 March 2010 - 01:55 PM.


#5 Orange Blossom

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Posted 04 March 2010 - 09:05 PM

Hello BrownDevil,

I have deleted your new topic as you missed a very important part of the instructions that were given. Let me restate them in a different way for you.

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<==

If you can produce at least some of the logs, then please create the new topic. If you cannot produce any of the logs, then post back here and we will provide you with further instructions.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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