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3 replies to this topic

#1 conk


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Posted 07 September 2005 - 08:22 AM

my mom has this virus on her computer called W97M.Thus.A now the strange thing is that avg free cant find it but norton antivirus can. but finds it in its own quarintine portal so it repiars it but makes a back up file first. the thing i cant understand is that when avg runs a scheduled scan norton pops up and says it has found the virus even though we have got no scheduled tasks on norton. if we run a scan with norton it wont find the virus. it only seems to find it when avg is running a scheduled scan.
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#2 stidyup


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Posted 07 September 2005 - 10:21 AM

Symantec removal instructions

If you think you are infected submit a hijackthis log here.

How to submit a hijackthis log

Download Hijackthis

Try running the following from safe mode (Getting to safe-mode) Sysclean you'll also need the virus template file from here lpt***.zip


DrWeb CureIT

If your good with the command line also try Sophos Command Line scanner

Also try installing and running A2 Free and Ewido

I'd also run Spybot and Adaware

If your using Win2K/XP run adaware/spybot from "safe mode with command prompt"

At the C:\ prompt type the following:-

C:\progra~1\spybot~1\spybotsd.exe /autocheck /autofix

#3 jgweed


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Posted 07 September 2005 - 02:37 PM

It is a good idea never to have to anti-virus application active at the same time. Make sure the other is completely disabled when you run the first one.
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#4 Leurgy


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Posted 07 September 2005 - 03:16 PM

the thing i cant understand is that when avg runs a scheduled scan norton pops up and says it has found the virus

When AVG attempts to scan the Norton Quarantine and it scans that file, Norton thinks it is being activated and intervenes. Delete that file from the Quarantine. This is one of the pitfalls of using two AV's. When one scans the others Quarantine or Virus Vault that other one is alerted and stops the activation, which reallly isn't happening. This is a conflict between two AV's that is often talked about.

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