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No audio - Im stumped!


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15 replies to this topic

#1 Eyesee

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Posted 24 February 2010 - 05:27 PM

System is a Dell XPS 600 XP Media Center SP3
The last thing to do on this system is to get the sound working. Cust reports that it has not worked in months.

System has a PCI Sound Blaster Audigy2 ZS SB0350 OEM sound card and an integrated Realtek AC97. With the SB card installed I have the onboard disabled in the BIOS. Device mgr is happy. Downloaded and installed drivers from the Dell website. Drivers cannot find the card. When I try to play a sound in Control Panel the play button is greyed out but everything reports the device is working properly. No volume control in the system tray even though that box is checked.
Dell hardware diags (F12 on startup) does not report an audio device.

Thinking the card might be bad I removed it and uninstalled all the Creative Labs software. I enabled the onboard and loaded the drivers from the Dell website. Now the Dell hardware diags show an audio device and it passes. The Realtek software loads on startup and when I press play it works. Dxdiag passes all audio tests.

Yet the play button is still greyed out in Sounds & Audio devices in Control Panel.
No multimedia sounds will play either.

What am I missing?
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#2 garmanma

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Posted 24 February 2010 - 08:18 PM

Is the sound icon in the System Tray?
Is it checked in properties?
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#3 Eyesee

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Posted 25 February 2010 - 12:36 PM

Mark

No icon in the system tray from Windows with the Sound Blaster card or the onboard Realtek. However the Realtek mixer is there. Yes it is checked in properties.

Odd that the Reaktek demo and all the DirectX stuff works.
Sound cards are easy. Load the drivers & go basically.
Two sound cards doing the same thing has me totally stumped!

At this point all cards are out of the system to eliminate a resource conflict. There was teh SB card a modem and a TV tuner.

Media Player works. Windows sounds and video clips from the net dont
Its like I am missing a codec or something

I am going to try reinstalling DirectX
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#4 Broni

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Posted 25 February 2010 - 12:52 PM

I'm sorry, if I'm missing something...
What actually doesn't work, when you employ on-board sound chip only?

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#5 Eyesee

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Posted 25 February 2010 - 01:09 PM

Broni - All Windows sound and multimedia clips on the net have no sound
No error messages either

Reinstalling DirectX 9.0c did not help
Neither did threatening to set fire to it!
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#6 Broni

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Posted 25 February 2010 - 01:15 PM

I doubt, it's a codec problem, since WMP works.
I suspect some system files corruption.

As for internet sounds, try this...

Download no_sound_in_browsers.reg file to your desktop.
Double click on it, and allow registry merge.
Restart computer.

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#7 Eyesee

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Posted 25 February 2010 - 01:24 PM

Thanks Broni - Tried it and restarted
No change
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#8 Broni

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Posted 25 February 2010 - 01:34 PM

Go Start>Run ("Start Search" in Vista), type in:
sfc /scannow
Click OK (hold CTRL, and SHIFT, hit Enter in Vista).
Have Windows CD/DVD handy (with Vista, most likely, you won't need it).

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#9 Eyesee

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Posted 25 February 2010 - 01:47 PM

I thought about doing just that except its XP Media Center edition
His Dell restoration cd's are scratched beyond repair so I cant use them.
I dont have a Media Center edition cd

However, when I do run SFC it asks for an XP Pro cd, not Media Center Edition
Thats odd
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#10 Broni

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Posted 25 February 2010 - 05:44 PM

That's normal. Media Center Edition is XP Pro offspring, so the message is correct.
I knew, you'd run into this issue, but I simply wanted to know, if "sfc" will ask for a CD - means, it discovered some corrupted files.
Now, you have a problem...
Troubleshooting-wise, Media Center Edition is the most horrible Windows version ever made.
Here is why...
To run "sfc", or Windows repair on any Windows version, you need matching CD, Home for Home, Pro for Pro, etc.
On a top of it, if your computer has SP2, for instance, installed, you need Windows CD with SP2 on it.
In case of Home and Pro, even if you have just straight Windows XP CD, there is no issue, because you can easy make new Windows CD with appropriate Service Pack by slipstreaming service pack into CD.
Now, for some reason, know only to Bill, in case of Media Center Edition (which technically is an offspring of XP Pro), you can't slipstream any service pack to make a new CD.
So, in your case, to run "sfc" successfully, you would have to have Windows XP Media Center Edition SP3 CD.
I doubt, you can find it anywhere.

Reinstalling Windows may be your only option.

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#11 Eyesee

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Posted 25 February 2010 - 06:09 PM

Thats exactly what I thought too, file corruption of some sort.
Ya just gotta love the way Microsoft does things sometimes.

Since the cust reports that the sound has not worked in months it may not be a big deal to him.
Thanks for the help


Chris
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#12 garmanma

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Posted 25 February 2010 - 06:11 PM

Possibly the Sndvol32.exe file
You might be able to get by with a XP Pro CD
http://support.microsoft.com/kb/319095
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#13 Eyesee

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Posted 26 February 2010 - 05:38 PM

Do you guys think that the SP3 update could possibly have messed up the audio?
I have been reading that you shouldnt install SP3 on Media Center Edition.

Thought I might try uninstalling it but it wont let me and I dont want to make matters worse
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#14 Broni

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Posted 26 February 2010 - 07:29 PM

What do you mean by it won't let you?

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#15 Eyesee

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Posted 27 February 2010 - 02:46 PM

I mean that SP3 appears in the add/remove programs list but when you click on it there is no option to uninstall it.

Do you think it might be part of the problem?
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