I also tried to install the removal software when the personal security program was actively running (as recommended) but this also did not work.
At this point, I can open email but no other documents and I can not run any other programs on the computer. I was unsucessful installing the software included in the "preparation guide for use before using malware removal tools"
Is there anything further I can do? Any sneak attack or work around short of wiping the hard drive?
Appreciate any help or guidance.
Edited by Orange Blossom, 23 February 2010 - 03:53 PM.
Move to AII. ~ OB